We arrived at the Ponsbourne Park hotel on 6th May 2012 at about 8.00pm having booked a family room (2 adults 2 children) via the De Vere website. We printed out this confirmation and I am glad I did! Upon arrival we were greeted with what only could be described as a scene from Fawlty Towers, and this theme continued....
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Dear MickeyC,
Thank you for taking the time to give us your feedback regarding your recent stay at Ponsbourne Park, although it is disappointing to hear of the issues that you encountered during your stay, I was happy to hear that my team did everything within the power to try and overcome these for you. At Ponsbourne Park we work...
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We decided to stay a Ponsbourne on a special offer break, £19.00/night on a room only basis. We arrived at aprroximately 4.30 on Thursday 3May 2012, only to be told there wasnt a room ready for us, as confirmation of our booking hadnt been received, although we did have a copy of the confirmation with us. This then delayed booking...
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Dear Sungirl2011,
Thank you for taking the time to give us your feedback following your recent stay at Ponsbourne Park, I am sorry to hear that you did not certain aspects of your stay did not meet your expectations.
It was good to read your comments of the room that you were allocated and also the comments regarding the food...
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Stayed here for one night to break our journey. Not that easy to find using the hotels own instructions but we got there eventually! Rural situation. Very comfortable and large room in the old house. No lift. The room was clean and the bathroom was large and well supplied with towels. Didn't eat there so can't comment on food. Would...
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Dear LancashireLass21,
Thank you for giving us your feedback and we are glad to hear you enjoyed your stay. We would love to welcome you back soon for that longer break.
Thanks again,
Team Ponsbourne.
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After a hectic day in London we decided to have a night in a hotel instead of going straight home. We booked Ponsbourne and took a special 'room only' offer. The welcome was warm and the room a fairly standard hotel room, clean and tidy and fairly modern. The hotel is quite isolated in the countryside, so unless you want...
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Dear bougivalbob,
Thank you for taking the time to give us the feedback from your recent stay at Ponsbourne Park. I was glad to hear that you had enjoyed your stay and your dining experience in our Bistro, we have ensured that we have ran a wine serving training course with the team.
Thanks again
Team Ponsbourne.
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My brother's wedding was at Ponsbourne so we decided to book a room for the night. The room was huge, and very comfortable, with a great view of the beautiful grounds. Breakfast was included in the cost, and was yummy (and there was plenty to eat). The hotel itself is also very nice, with lots of very elegant spaces, and...
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Dear Principessaleah,
Thank you for taking the time to leave us your feedback, it is great to hear that you enjoyed your stay with and your brother's wedding.
The team at Ponsbourne work very hard to deliver for our customers and I am glad that we delivered for you.
Thanks
Team Ponsbourne.
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I booked this hotel at short notice and without carrying out any prior research and I was very dissapointed. Apparently, the hotel is actually owned by Tesco and it is used in the week as a training school for Tesco. Although the room was excellent, this was the only part that excelled and the rest of the hotel fell well...
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Dear RWKW,
Thank you for taking the time to leave us your feedback. I am sorry to hear that during your stay we did not reach our usual high standards, my team work very hard to deliver for our guests and I will ensure that we use your comments to assist our teams in achieving their objectives.
Our Main Restaurant...
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I took my husband here for the night for our 5th wedding anniversary on the De Vere deal which seemed too good to be true. We were meeting up with friends in St Albans the following day so it was ideal. On turning into the very long drive way it was a breath taking building , we had a very...
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Dear Rachel6040,
Thank you for your feedback regarding your stay at Ponsbourne Park, I am glad to hear that you had a pleasant stay with us and that my team looked after.
As you noted it is the little things that make a difference and it was great to hear that the team delivered in this respect.
We hopw to...
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Satyed 2 nights just before Easter on a £19 per night offer. Lovely grounds, nice room and staff who really can't do enough for you but did have some issues
1. Room was cold and it appears the heating is on a timer so we had to go to reception to ask for that to be overridden (had to go...
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Dear romanycatgirl,
Thank you for taking the time to leave us your feedback, I am glad to hear that overall you had an enjoyable stay at Ponsbourne Park.
I have fed your comments on to my team and we have been busy ensuring that our information and bedroom standards have been addressed.
The hotel has an amazing history and it...
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We met up with my sister and her partner and stayed here for one night last week for £19.
The room was in the annexe ,very clean and tidy and we did have a bath. Room perhaps a little sparse but really no complaint - obviously good value for money.
Very pleasant lady on reception when we booked in and...
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Dear ThirstySurrey,
Thank you for taking the time to leave us your feedback, I am glad that you enjoyed your stay with us and that you were able to take advantage of one of our amaxing offers.
Please keep checking the DeVere website for more information on more of our offers.
Thanks again,
Team Ponsbourne.
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We booked one Friday night online at a very resonable price of £19.99. So this review needs to take that into consideration. After booking I found a quote saying that guests booking online will be placed in the annex.
The hotel looks great on the picture, very old world and rural. The main building is very much like this but...
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Dear Krisk0,
Thank you for taking the time to leave us feedback. I am gald to hear that overall you enjoyed your stay with.
I will ensure that our Bistro team receive your great comments about the food and service.
Thanks again Team Ponsbourne.
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