The hotel building is fine - and the rooms are very modern but service was pretty poor. There didn't seem to be any staff with english as a first language which led to some confusion over my reservation, dinner order and breakfast prepayment. On the evening I arrived the restaurant was empty but it took 40 minutes to serve a...
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Dear Lovetotravel1975,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
I have noted all your concerns during your last stay with us. I assure you that I have...
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For a 4 star hotel quite poor. Room deco very dark, uncomfy bed, not enough tea and coffee, toiletries etc. Not impressed!!
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Dear Jacqui C,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
Your points with regards to the lighting and bed have been discussed in the daily management meeting...
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Stayed here for business, clean room, good shower.
I ordered room service one night and it was ok. Indian style lamb chops and rice. Nothing to rave about. There is a £5 service charge for delivery so be prepared to pay.
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Dear Becka87,
Thank you for your review regarding your recent stay at the Holiday Inn London Kingston South. We value your comments as they help us to improve our services and maintain the very high standards our guests expect.
I was delighted to read that you enjoyed stay and you found the Room comfortable.
Your points with regards to the...
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Arrived here and was made to feel far from welcome. The front desk staff in the day time left a very sour taste in my mouth. Hotel was great especially the hospitality at breakfast. Don't stay here unless you have to!!
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Dear Domidge,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
I was delighted to read that you had such an excellent experience at the Restaurant and that our...
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It has been a while since I stayed in a Holiday Inn and wasn't expecting anything great, this, however, was far superior to any Holiday Inn I've experienced before. It doesn't look very impressive from the outside, but it is very nice once you get inside (undeniably the best way round!)
Good points:
- Pleasant check-in experience.
- Nice looking...
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Dear Keith,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
I was delighted to read that you had such an excellent experience at the Holiday Inn London Kingston...
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Stayed for one night - would recommend it - clean and comfortable
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Dear Tfran,
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.
I was delighted to read that you had such an excellent experience at the Holiday Inn London-Kingston South.
Thank you again for your feedback, I look forward to...
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We stayed her on a Saturday night. The check in was very friendly and efficient, and the rooms are beautifully designed (bathrooms fairly compact, but very stylishly decorated, with nice soap, shower gel, and shampoo.
We had a problem with very loud music from a function on the ground floor, but on asking staff when it would be ending, we...
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Dear Cass027,
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.
I was delighted to read that you had such an excellent experience at the Holiday Inn London-Kingston South, and that our staffs were efficient and helpful in their...
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Small but nice room. Not impressed when told the "dinner, bed & breakfast" rate meant I could have dinner up to £15 when on website it says "three course dinner from set menu or buffet". In fact, £15 will cover most main courses, but that's it! Considering the extra cost for inclusive rate, it would have been far cheaper just...
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Dear The realdeal4hotels,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
I have noted down the concern raised by you re Dinner allowance. I assure you that I...
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I recently stayed at this hotel for one night whilst working in the area. I found it to be overly expensive for what and where it is.
I got a deal and paid £130 for a night in a standard room. I think that this is a bit steep given that it was a Tuesday night and the price didn’t...
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Dear Oliver W,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
We have taken down the points which you have mentioned. I have investigated and discussed with the...
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Check in efficient with offer of complimentary i newspaper. Good rooms/bathrooms.
But unlike most other Holiday Inns there is no free Wifi and some of the rooms are a mobile signal dead zone (3, orange and Tmobile had no signal), really it needs to be a standard in a hotel aiming itself at business users. Breakfast was as usual good.The...
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Dear Jon Pants,
Thank you very much for your constructive feedback about the Holiday Inn London Kingston South on Trip Advisor. We value your comments, as they enable us to further improve our services to surpass the very high standards our guests expect
I have noted down the concern raised by you re Newspaper, Free WIFI and weak mobile signals....
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