I booked a groupon deal for my parents birthday as a nice little treat for them to get away. On arriving tithe hotel though I received a phone call saying from My mum saying the hotel has no reservation for them even though I phoned the day before to confirm!!!! The lady that I spoke with on the phone who... More

Goki, the lovely French Restaurant Supervisor stood out amongst a sea of incompetent clowns, unprofesional, scruffy looking, non english speaking team. We came for the wedding party of Natalie and Scott on Friday 25th May, the room was not set up to standards, the cutlery's were filthy and all over the place, and the waiters were unefficient, rude, unable to... More

We were staying at this intel as our best friends son was having his wedding reception here. Now - two parts to his,the wedding reception food and service were very good ,although due to outside heat the venue was extremely hot! Air conditioners were in the room but frankly difficult to believe they were switched on. Room 274 executive suite-... More

We booked a £99 Groupon deal, bed, breakfast, dinner and room. They advertise on their website the same deal at £255, but it is only really worth about £70 mainly due to the location near to Windsor. When they said a SMALL double, their description was correct. A tiny room, modern and clean, but with a bathroom so small that... More

Bought a groupon deal, I phoned the hotel and they agreed to do the 2nd night for the same price over the bank holiday weekend. Although the room was 'cosy' it was well decorated with a large bathroom (inc a bath!) sky tv, and was more than adequate for our needs. The restaurant and bar area was lovely, and the... More

We booked a Groupon deal which was £94 for B&B plus a 2 course meal in the brasserie. When I called to book I was advised that standard rooms were not available but I could pay an extra £25 for an executive room. I had already read the description of the rooms and was happy to pay the supplement for... More

Brought a groupon offer for 99 pounds they claimed worth 250 pounds. We called to try and book and no availability at the weekends but they offered us an upgrade to executive suite for another 25 pounds. The rooms were standard the food was cheap and the menu was handed over on an a4 sheet with 3 very sad choices... More

We stayed here as part of the groupon deal. What an absolute rip off. We are a family of four and payed £129 for an overnite stay with dinner and breakfast. We asked the hotel for a 'family' room with a double bed and a single and we were told that there was also a bed settee and we had... More

Bought what I thought was a quality deal off Groupon. The picture advertised was not of the hotel but of Windor Castle.( If I were selling a pair of shoes on E bay I wouldn't put a picture of my microwave on the ad???) It was advertised at being in Windsor by its located in Datchet. The room was tiny.... More