All the staff are very friendly. Thompson's reps have been spot on. The sports hub staff are really professional but I have to say I have had a good laugh with them but I have learnt a lot. Everything is clean. The smell in the lobby is so nice. I read a review saying that they found for what they... More

Mature and experience couple vacationing through Europe. We found this to be a beautiful hotel but the location disappointed us. The pictures all make it seem as if the beach is just there when in fact ... there is none! The nearest beach is all black sand and is 10 minutess walking. Food was good but there are a lot... More

My Wife And I Spent A Week At This Hotel Recently And Due To Recent Reviews Were A Bit Apprehensive. There Is No Need To Worry About Anything As This Hotel Is Stunning. The Staff Are Very Friendly And Helpful And Go Out Of There Way To Help. Can't Fault This Hotel In Anyway You Will Have An Amazing Time... More

Gran Melia is a very special hotel - it is very grand with beautiful gardens and a full selection of pools dedicated to Adult only and or families. We booked via Thompson under Sensatori however we didn't realise until we got to the hotel that the venue was available outside of Thompson, I wish we had because it was clear... More

I booked this weeks holiday directly with Melia.com and this proved to be excellent value. The resort exceeded my expectations and was more than I could have hoped for. Luxurious room with quality bedding and every comfort. The hotel is modern and classically gorgeous with beautiful public areas, crystal chandeliers and leather sofas everywhere. The fountains in the plaza are... More

Just the shear size and number of guests means this hotel has to have rules and a strict method of operating which is understandable, if you like that sort of thing.However,personal service and interaction is hit and miss by the staff and reception experience poor by comparison to others. Staff need training to maximise the customer experience and offer solutions... More

This is a 5* hotel unlike many of the others that claim to be in Tenerife but really are a 4* at a push. I would add that there are grades of 5* as you could stay in an apartment with a butler right down to nice double room with an average view. So it's all about perspective. We had... More

Just returned from a wonderful holiday to Gran Melis/Sensatori, we were traveling as a family, my husband and our 2 yr old. We booked through Thomson holidays, but we did E mail the hotel direct with room request. Gran melia themselves very helpful and exceeded our expectations. They gave us a fantastic garden master suite on ground floor, with terrace... More

This is a great lookinh gotel with fantastic facilities. Having been to more hotels than I can remember aimed at the British middle class family holiday I would say this is one of the better ones. Great location and some nice nearby villages to explore. The rooms are excellent and the staff throughout the building are brilliant. The food isn't... More