Booked this hotel mainly because of its convenience to the airport--it has a free airport shuttle 24 hours a day. The rooms were spacious and clean, comfortable beds, and great service. The breakfast was the standard Holiday Inn Express breakfast and had a good selection of hot and cold. The free wi-fi was great too. The one drawback of the...
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Nothing glorious or fancy here folks but the rooms are quiet, spacious and clean. The beds are very comfortable with nice pillows and high quality cotton sheets (triple sheeted). Breakfast is the standard fare and usually included in the room price. Location is very near the airport and there are several good restaurants about the area including the Boathouse which...
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Tony -
Thank you for taking the time to share your experience at our hotel and noting the smaller things we focus on to ensure guest comfort. It was nice to read our new mattress, white triple sheeting and pillow selection met your expectation. The staff and I look forward to welcoming you to our hotel for your next visit....
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Great and easy access from airport. Was there 3 nights, comfortable bed, quiet, great service. Wall HVAC units drive me crazy so i turned it off - would not be able to do that in the summer - so with no windows that open it could get uncomfortable.
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Kellyanne -
Our hotel is in a great location and provides easy access from airport and downtown. The staff and I appreciate you selecting our hotel to accommodate your 3 night stay. I am very sorry to read our HVAC units "drove you crazy". I am working with our maintenance department to ensure any errors with your unit and others,...
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This was my first time staying at a Holday inn Express and I was pleasantly surprised as the rooms were clean and very modern decor. The staff were very friendly in advising us where we could go to eat. You also get free WIFI as well as a breakfast that was not the usual muffins and coffee. They have a...
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We stayed at the Holiday Inn Express in Richmond before catching a flight to Ontario in the morning. This Holiday Inn was no better, or different from many of the Holiday Inns that we have visited in the past. The room was clean and adequate and we were able to spend a restful night before our 5-hour flight to Toronto....
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stayed here before we flew to california,, excellent hotel,,,
we stayed the night before we left, they let us leave our car in their locked compound for the week, and we stayed one night when we got back..
they have a shuttle service to and from the airport, and a great breakfast in the morning, all included in the room...
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Mike B -
Thanks for taking the time to share your experience with our hotel. The staff and I hope to welcome you back soon.
Stephen Crann
Hotel Manager
Holiday Inn Express Vancouver Airport
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We stay here after our ski vacations in Whistler. Free parking and an excellent breakfast. And a short 10 minute drive to the airport to fly home.
The staff have always been eager to please----advising about local restaurants (none within walking distance other than the Best Western a short distance away), locating a luggage trolley that some uncooperative guest had...
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Bearvest -
I am very pleased to hear we were able to meet your expectations during your recent stay with our hotel. The 24 hour complimentary airport shuttle service does come in handy when you want to drop your rental car off early. Thanks for selecting our hotel and we hope to welcome you back on your next visit to...
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Checked in at 9.00 pm and left the hotel by 4.00 am for the airport, so didn't get to really spend much time here or in the area around the hotel. But no complaints about the short stay. Check-in was smooth, staff were friendly. Got a spacious corner room which was nice, and all facilities worked well.
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Ianwyj,
Although your stay with our hotel was brief, thank you for taking the time to share your thoughts about your stay. The staff and I hope we have the opportunity to welcome you back on your next visit to the area.
Stephen Crann
Hotel Manager
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One thing I like about the Holiday Inn Express brand is consistency - I've stayed in a few in different cities in Eastern Canada and have always been pleased by their business friendly environment - comfortable, well appointed, but minimalist.
This location didn't quite live up to my expectations for the Holiday Inn Express brand. It is an older building...
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Dear DytallixB,
Thank you for taking the time to communicate your concerns. I apologize for any inconvenience you have experienced.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance...
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Nice hotel. We stayed here going and coming. Nice rooms. Good desk service. Above average breakfast. Decent rate for parking car and reasonably good van service to airport.
But, be sure to check the hotel alarm clock. It went off in the middle of the night both stays.
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Reviewed 1 April 2009
Dear Angeles,
I am very pleased to hear your enjoyed your most recent stay with our hotel. The entire staff and I look forward to welcoming you back to our hotel on your next visit to the Vancouver area. I sincerely apologize for the alarm clock concern you had during your stay. I assure you this is not our normal...
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