Thoroughly enjoyed my stay at the Sheraton. It is close enough to the Skytrain (6-7 min walk) allowing convenient access to town, etc. The rooms were spacious and clean and even had a balcony - rare! Staff were friendly and attentive, both at the front desk and the bar/restaurant. The gym stocked what was needed and the pool looked inviting,... More

I recently started staying at this hotel for my vacation starter and they are just great. I have had the pleasure of being upgraded to the Club level several times and it is very nice to have the extras. The location cannot be any better, just across from a very large shopping mall with every kind of store one could... More

The hotel was great. Staff is really friendly and helpful, rooms are very nice, although the beds are absurdly soft. I don't think I could spend more than two nights sleeping on those mattresses. The location is good, lots of restaurants surrounding, close to the skytrain, free shuttle from the airport is a bonus. I would have liked to pay... More

Other aspects of the hotel were good enough, but I could not sleep on the overly soft beds in my room. When I mentioned it to staff, I was told that my room was a basic room, as though that justified the impossible-to-sleep-in beds! Basic rooms at the Sheraton are not inexpensive. I hardly slept. I will avoid staying at... More

I don't get it. The hotel went through all the effort of providing built in HDMI ports from beside the computer desk to the tv, then blocks out the tv so you can't use it? Was so excited to see a hotel actually coming along withthe times, then horribly disappointed. Beds are so unbearably soft, its like laying on a... More

Beds are soft like grandmas feather bed if you like that. A little too soft for me but still very comfortable. Staff are friendly and helpful. I stayed three nights. Although it was for business the food was great and when you are feeding 200 plus people at a time that speaks volumes in my book.

We stayed 2 nights with a convention April 26-28 2013, our stay was awesome the staff very friendly and helpful, especially a lady named Donna W. with housekeeping, on 3 south, She was there Fri. & Sat. missed her on Sunday, we wanted to say goodbye, it was her day off. We also encountered very friendly and helpful staff with... More

I stayed here for 8 consecutive nights. I chose it primarily because a symposium I was attending was being held in the meeting space and I had other business in the area. It's a good hotel. Parking is a bit of a hassle and represents a significant additional cost. Under similar circumstances I would stay here again.

Stayed 2 nights in early April attending a conference held on-site. Front desk staff were friendly and welcoming. Special thanks for letting me know that if I signed up for Starwood Rewards I would be entitled to free wi-fi. That was a nice extra; and the wifi actually worked consistently in the room. My king room was in the south... More