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Comfort Inn

2.0 of 5
1625 Vincent Massey Drive | RR 2, Cornwall, Ontario K6H 5R6, Canada
Hotel amenities
Comfort Inn
Ranked #5 of 13 hotels in Cornwall
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52 reviews from our community

    Trip type
Traveller rating
    9
    15
    14
    7
    7
Date Rating
Ogunquit, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 April 2013

The hotel is clean, quiet and friendly. We are vegan so cannot comment too much on the full breakfast they offered however we enjoyed toasted bagels and fresh fruit and hot water for our thermos. The bed was very comfortable with a firm mattress. At check-in, we failed to ask if our room had microwave/mini refrigerator assuming that each room... More

Was this review helpful? Yes 2
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
29 April 2013

Thank you for taking the time to voice your concerns about your recent stay at our hotel. i'm sorry that you were not able to experience our salt water pool, due to the renovations that are currently underway. We have taken every measure to ensure that all major booking websites including our own, advise guests that the pool is closed... More

Cornwall, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 April 2013

The place is clean, tidy and simple. Relatively cheap too! Waved our pet fee because they knew we'd paid it the night before at a previous Comfort Inn. Let us check in early as well. Very friendly at check-in. Ground floor, fridge and microwave. Great time all around.

Was this review helpful? Yes 1
Tonawanda, New York
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 17 April 2013 via mobile

I travel to Cornwall on business usually every 4-6 weeks. Well I have been at this hotel better then three or four times. The rooms are from 15 years ago, everything right down to the HVAC needs to be gone through and updated. Beds are so so but clean. Bathrooms are tight and also outdated. For roughly $100 Cdn a... More

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
24 April 2013

We would like to thank you for taking the time to inform us that our accommodations didn’t meet your expectations. Your feedback will help us to provide better services, as it is our company’s aim to satisfy our customers. Although part of the hotel has been updated, we are actively working to improve additional aspects of the hotel on a... More

Finch, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 April 2013

we are in the comfort inn because our house burnt down, we have 2 dogs and a cat in our room and the maids (room service) are great, all staff so far are fabulous and totally understanding. thanks The Slaters

Was this review helpful? Yes
See 5 more reviews by Rebecca S for Cornwall
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
24 April 2013

It has been our pleasure to accommodate your family for the past several weeks. We appreciate you choosing us for your extended stay and wish you all the best for the future. Thank you for your business, and for being the type of guests that truly make our jobs more fulfilling. More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 December 2012

I stayed at this hotel with my family for Christmas to visit our extended family. We stayed in a non-smoking room with drive-in access. The room was clean and it had everything in it (tv, fridge, coffee maker, microwave) that was mentioned on the website. The continental breakfast was good and consisted of bagels, toast, waffles, sausage, eggs, fruit, deserts,... More

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Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
22 February 2013

Thank you so very much for the letter you sent complimenting our staff on the service you received while staying at our hotel over the holidays. We appreciate the time that you took to let us know that they are doing a great job for you. I will be sure to pass along your kind words as it helps us... More

Cornwall
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 December 2012

We had originally had the Jacuzzi suite booked but do you foreseen circumstances the room was not available. I The manager (Kevin) called me and informed me of the situation. He knew we needed it for a birthday party, so he offered to give us adjoining rooms for the same rate as the Jacuzzi suite(that is two rooms for the... More

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Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
21 February 2013

Thank you for taking the time to comment on your experience at our hotel. We are very sorry that we were unable to provide the suite you requested. We value and appreciate your comments, and this type of thoughtful feedback is extremely helpful and important to us in delivering the highest levels of quality and service to our valuable customers.Our... More

toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 December 2012

This Comfort Inn is great; I've stayed there many many times. The front desk staff and housekeeping team are always friendly and helpful. Check in is quick and easy. The rooms have been upgraded in the last year with new furniture and HD TVs plus better coffee makers. Drive up rooms make it easy to load/unload the car. Lots of... More

Was this review helpful? Yes 1
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
13 March 2013

We are so pleased that you rely on our hotel to meet your hospitality needs.Thank you for your compliment and the positive experience that you shared . It is as all compliments are, very appreciated, and we look forward to seeing you again soon! More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 November 2012 via mobile

Pretty good hotel brought my playstation 3 with me and it work on the tv just ask front for the controller to change channel. Closes to all stores, mall, and movies. Not far from the highway 401. Comfort inn has a nice swimming pool and good breakfast in the morning.

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Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
13 March 2013

Thank you for your comments. We are always interested in aspects of our hotel that provide the most convenience and comfort to our guests. We appreciate your feedback and look forward to seeing you on your future travels. More

Orillia, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 September 2012

I couldn't agree more with another review. The smell was brutal. When I complained at the front desk they were quick to bring out the machine and fumigate. The staff at the front desk were wonderful despite how frustrating it must be for them to listen to the same ongoing complaints. I'm sure the carpets, furniture and curtains haven't been... More

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Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
13 March 2013

Please accept our apologies, that your stay was not as satisfying as it could have been.Thank you for your review, and we appreciate your feedback. It has certainly helped us identify some weak spots ,and will surely help us as we strive to provide the very best customer service and hospitality. More

Halifax, Canada
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 18 September 2012 via mobile

A good place to stop for a rest along the way...a little pricey for what you get. Little dated and dingy, walked in a taped open back door which concerned me a bit. Limited handicapped parking and no elevator. The staff were friendly and accommodating, they are the best feature. Lots of amenities close by for food.

Was this review helpful? Yes
Lucinda T, Guest Relations Manager at Comfort Inn, responded to this review
13 March 2013

We appreciate that you were able to bring these concerns that you had, to our attention. We are actively working to improve certain aspects, and standards of the hotel, for comfort and security,andyour feedback has been very informative.Thank you for your comments. More

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Additional Information about Comfort Inn

Also Known As:
Comfort Inn Hotel Cornwall
Comfort Inn Hotel
Comfort Inn Cornwall
Cornwall Comfort Inn
Address: 1625 Vincent Massey Drive | RR 2, Cornwall, Ontario K6H 5R6, Canada
Region: Canada > Ontario > The Great Waterway > Cornwall
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 hotels in Cornwall
Price range (per night): RM326 - 396
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn
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