We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 30 Canmore hotels »

Mystic Springs Chalets & Hot Pools

3.5 of 5
140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Hotel amenities
Special offer
FREE POOL NOODLE
Mystic Springs Chalets & Hot Pools
Ranked #13 of 30 hotels in Canmore
4.0 of 5 stars 102 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

102 reviews from our community

What travellers say about this hotel
  • Very clean(4)
  • Quite nice(3)
  • Living room(3)
Traveller rating
    56
    23
    12
    8
    3
Only show reviews for Family (44) | Couples (14) | Business (0)
Date Rating
Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2012

After staying at this place now I know what it means "home away from home" I was amazed by the kitchen, everything you may need was there, living room and two bedrooms, all got TVs, internet. Two baths, one attached with king bed. In short everything was great, strongly recommend this place More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
16 May 2012

Thank you for sharing your positive comments with the Trip Advisor community! We appreciate this very much and are very happy to hear that you enjoyed your stay at Mystic Springs. We hope to see you again soon!!! More

Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2012

The chalets, pools and most importantly the staff were way beyond expection! Would HIGHLY reccomend this to anyone looking for a great get-away, romantic retreat or family stay! More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
27 April 2012

Thank you and thank you for staying with us. We are glad you had such a great time. We look forward to seeing you again soon!! More

Calgary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2012

Upon entering the chalet at Mystic Springs my boyfriend and I were pleasantly surprised at how beautiful the suite was. We entered to dark wood flooring, kitchen table, full kitchen and lovely sitting room. Upstairs we were more than surprised to see two beautiful bedrooms and two full baths - the comforter on the bed in the main room was... More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
27 April 2012

Thank you so much for your great words about Mystic. We appreciate you staying with us and hope to see you again very soon!!! More

Canmore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2012

Thank-you Mystic Springs we had a great time reconnecting as a family. There was plenty of space for everyone. The kids had a great time in the pool, we like that it's close to all the rooms. We only spent one night with Grandma and Grandpa but we'll be back with the rest of the family. More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
27 April 2012

Thank you and we are glad to hear that your family enjoyed their stay. We can't wait to see you again!! More

Red Deer
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 20 April 2012

We will never ever stay at this hotel again as we were promised fixes to problems that were orginally experienced in August. Issues were blamed on Bellstar Hotels & Resorts but these issues are still ongoing at the newly minted Waymarker Hospitality's Mystic Springs. Suite was found to be dirty. Kitchen cupboards were covered with some sort of sticky black... More

Was this review helpful? Yes
See 2 more reviews by Scott_783 for Canmore
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
24 April 2012

Thank you for your response. I assure you that we do care about our guests and that is why we responded the first time you had complaints. This is also why we offered a second stay for your family. We are saddened to hear that your second stay was not to your liking. We would have moved you and rectified... More

Calgary
1 review
4 of 5 stars Reviewed 10 April 2012

First time at Mystic Springs and it was a positive experience. We spent 4 nights with friends from out of province, 4 adults and 3 children. The chalet was spacious enough for the whole gang and everyone agreed that Mystic Springs was going to be on our list for our next visit. Kids enjoyed the pool, adults enjoyed the kids... More

Was this review helpful? Yes
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 April 2012
2
people found this review helpful

First of all, let me begin by saying I have never once written a review (good or bad) on an property we have stayed at, and we travel several times a year, it was not until we stayed at Mystic Springs, that I felt compeled to write a review. When we booked our stay throught the Lodging Company, we were... More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
4 April 2012

I am sorry to hear that your experience at Mystic Springs was not up to your standards. We are working hard to improve the housekeeping services and we are renovating all of the chalets to make them new and fresh. Unfortunately we cannot always police guests or local people that walk by or on our resort property with pets but... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 March 2012
3
people found this review helpful

I was pleasantly surprised at the ski chalet feel of these condos. We have 3 kids and they loved their room and the pool/hottub. Overall I really liked it here. However, we stayed 4 nights and they did not come in once to exchange towels, take out trash or replenish anything. I inquired the third am (since we didn't have... More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
30 March 2012

Thank you for taking the time to write your comments. We appreciate all our guests have to say so that we can constantly be updating and improving our services. I am saddened to hear about your experiences with our housekeeping and front desk. We are taking this under advisement as we speak and will be improving this right away so... More

Edmonton, Canada
Top Contributor
89 reviews 89 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 26 March 2012

I have stayed here many times before and find that this time, the hotel must have gone through a severe management change. I still love the views, the pools, the silence in the condos, the kitchen and how convenient it is to find and book. We did find that there were reminants of a serious updating of the paint etc... More

Was this review helpful? Yes
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
28 March 2012

Thank you for your review. We are a new management company for Mystic Springs and we are under going some updates and renovations. I am sorry to hear that there were remains left from our painters in your chalet. I will let housekeeping know about the tape. We really appreciate your great comments and hope to see you again very... More

Okotoks, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 19 March 2012
2
people found this review helpful

Great value for Canmore for family to enjoy 'naturalized' lodge courtyard with heated pool, hot tub and social area. Pool area grungy, and suites spacious enough yet unkept (apparently undergoing renos to all suites (new carpeting, paint etc). Carpets filthy and kitchen not wiped since last guest (dishes in dishwasher and food in cupboards still). Missing many "listed" dishes etc.... More

Was this review helpful? Yes
See 2 more reviews by OurFamilyTravelsLots for Canmore
managerscl, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review
22 March 2012

Thank you for your comments, I am sorry to hear you had some housekeeping issues. As you pointed out we are vastly updating and renovating every suite so that it will have a fresh, new, cleaner feel to them. We should be completed our work by mid June or before!! If you could contact me personally I would very much... More

Travellers who viewed Mystic Springs Chalets & Hot Pools also viewed

StoneRidge Mountain Resort
4.5 of 5 stars 246 Reviews
Canmore, Canmore and Kananaskis
Show Prices ABS:HotelCheckRates-d1811946?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Blackstone Mountain Lodge
4.5 of 5 stars 161 Reviews
Canmore, Canmore and Kananaskis
Show Prices ABS:HotelCheckRates-d1143732?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Falcon Crest Lodge
4.5 of 5 stars 331 Reviews
Canmore, Canmore and Kananaskis
Show Prices ABS:HotelCheckRates-d551050?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 30 hotels in Canmore, ranked by popularity »

Been to Mystic Springs Chalets & Hot Pools? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Mystic Springs Chalets & Hot Pools

  • Mystic Springs Chalets Hot Pools
  • Mystic Springs Canmore
Address: 140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Price range (per night):* RM370 - 1,266

Owners: What's your side of the story?

If you own or manage Mystic Springs Chalets & Hot Pools, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mystic Springs Chalets & Hot Pools
Show the lowest price for this hotel (from our partners)
Show Prices