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All 4 Smiths Falls hotels

BEST WESTERN Colonel By Inn

88 Lombard Street, Smiths Falls, Ontario K7A 4G5, Canada
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Ranked #3 of 4 hotels in Smiths Falls
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52 reviews from our community

    Trip type
Traveller rating
    14
    17
    13
    2
    6
Date Rating
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 June 2013 via mobile

Was visiting my folks and with 2 very small children we opted to stay at a hotel. The room and bathroom were spotless and the bed was spot on. Despite other reviews about noise, I found it quite peaceful even with 2 young children. I didn't hear my neighbors and didn't hear much noise out in the hall. Hotel breakfast... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 7 June 2013

We stayed here for 2 nights when we were attending a wedding nearby. We checked in late at night, and there was only 1 employee at the hotel, but we were attended to quickly and efficiently. They unfortunately did not honour the group rate we were supposed to get for booking as part of the wedding. Other members of our... More

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King City, Ontario, Canada
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 26 May 2013 via mobile

Stayed here for a week. Check in was quick and painless and the desk clerk was polite, efficient and friendly. When I entered my room it appeared to be clean. I was disappointed that the cleaning person didn't see any point in putting shampoo in the the bathroom just a skinny wee bottle of hand cream and conditioner. I was... More

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toronto ontario
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 May 2013

We requested a handicapped room for our elderly Mother who is in a wheelchair. The "handicapped" part consisted of a bar on the wall by the toilet. The toilet was totally inadequate (to low) as was the bathing facilities. There was only a bathtub. Its very hard for a handicapped person to get in a bathtub and there was no... More

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bwsmithsfalls, General Manager at BEST WESTERN Colonel By Inn, responded to this review
29 May 2013

I sincerely apologize for not meeting your expectations during your recent stay. I am going to bring up your comments to our owners to see if they could make some room in their next renovation budget to make some of our room more accessible. We do take pride in our customer service and housekeeping, and I am glad that you... More

Ottawa, Ontario, Canada
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 28 March 2013

Checked in the other day and hotel has undergone renovations since the last time I was there. It is quite nice but the room we had still had to finish painting the bathroom. The room was clean and the bed was comfortable. Was quite impressed with the renovations. Would have rated the hotel higher until I took a shower in... More

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bwsmithsfalls, General Manager at BEST WESTERN Colonel By Inn, responded to this review
29 March 2013

Hi, I do sincerely apologize. This should have been a quick fix by the desk clerk, but as I asked her later on that afternoon she just got frazzled. Not to make any excuses. It was a simple breaker that was tripped that stopped the motor from working. Once again, I apologize. On the other hand, thank you for the... More

Chatham, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 March 2013

My wife and I stayed 17 -20 March 2013 and I must say the room and the staff were excellent but one thing that bothered me and my wife was in taking a bath there was no vertical hand bar to assist in lifting yourself up from your sitting position in the tub. On the right side of the tub... More

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Surfers Paradise, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 12 March 2013

Stayed one night at Best Western Colonel By Inn in Smiths Falls Ontario a few days ago. Room clean, bed comfortable, bathroom spotless, clean towels. Breakfast needs improvement in the choice of food, hot and cold. Could be more generous. No staff on sight at the time to clean up or refresh milk, tables, etc. Staff at the desk in... More

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Calgary, Canada
Top Contributor
112 reviews 112 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 12 March 2013

This is a pretty basic hotel. I can't imagine too many people vacationing in Smiths Falls --- so if you just need somewhere to sleep for a couple of nights - this is probably the place to be. We have stayed here 3 times over the years --- the rooms have been clean and the staff friendly. The breakfast is... More

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Kingston, Ontario, Canada
1 review
5 of 5 stars Reviewed 7 March 2013

We stayed for 1 night to attend my daughter's gymnastics competition. Friendly and helpful staff at check in and check out. Took the time to give us directions with a map. Really appreciated the hotel opening breakfast early for us. Good breakfast area - very well appointed. Room was comfortable and clean. Would highly recommend. Good value.

Review collected in partnership with Best Western

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Kingston, Ontario, Canada
1 review
3 of 5 stars Reviewed 21 February 2013

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Smiths Falls, Ontario
4.5 of 5 stars 20 Reviews
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Additional Information about BEST WESTERN Colonel By Inn

Also Known As:
Best Western Colonel By Hotel
Best Western Colonel By Hotel Smiths Falls
Best Western Smiths Falls
Smiths Falls Best Western
Address: 88 Lombard Street, Smiths Falls, Ontario K7A 4G5, Canada
Phone Number:
Region: Canada > Ontario > Smiths Falls
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Smiths Falls
Price range (per night): RM363 - 488
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