We stayed here for 2 nights when we were attending a wedding nearby. We checked in late at night, and there was only 1 employee at the hotel, but we were attended to quickly and efficiently. They unfortunately did not honour the group rate we were supposed to get for booking as part of the wedding. Other members of our... More

Stayed here for a week. Check in was quick and painless and the desk clerk was polite, efficient and friendly. When I entered my room it appeared to be clean. I was disappointed that the cleaning person didn't see any point in putting shampoo in the the bathroom just a skinny wee bottle of hand cream and conditioner. I was... More

We requested a handicapped room for our elderly Mother who is in a wheelchair. The "handicapped" part consisted of a bar on the wall by the toilet. The toilet was totally inadequate (to low) as was the bathing facilities. There was only a bathtub. Its very hard for a handicapped person to get in a bathtub and there was no... More

Checked in the other day and hotel has undergone renovations since the last time I was there. It is quite nice but the room we had still had to finish painting the bathroom. The room was clean and the bed was comfortable. Was quite impressed with the renovations. Would have rated the hotel higher until I took a shower in... More

My wife and I stayed 17 -20 March 2013 and I must say the room and the staff were excellent but one thing that bothered me and my wife was in taking a bath there was no vertical hand bar to assist in lifting yourself up from your sitting position in the tub. On the right side of the tub... More

Stayed one night at Best Western Colonel By Inn in Smiths Falls Ontario a few days ago. Room clean, bed comfortable, bathroom spotless, clean towels. Breakfast needs improvement in the choice of food, hot and cold. Could be more generous. No staff on sight at the time to clean up or refresh milk, tables, etc. Staff at the desk in... More

This is a pretty basic hotel. I can't imagine too many people vacationing in Smiths Falls --- so if you just need somewhere to sleep for a couple of nights - this is probably the place to be. We have stayed here 3 times over the years --- the rooms have been clean and the staff friendly. The breakfast is... More

We stayed for 1 night to attend my daughter's gymnastics competition. Friendly and helpful staff at check in and check out. Took the time to give us directions with a map. Really appreciated the hotel opening breakfast early for us. Good breakfast area - very well appointed. Room was comfortable and clean. Would highly recommend. Good value.