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Quality Hotel and Conference Centre Brockville

2.5 of 5
100 Stewart Blvd., Brockville, Ontario K6V 4W3, Canada
Hotel amenities
Quality Hotel and Conference Centre Brockville
Ranked #6 of 7 hotels in Brockville
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48 reviews from our community

    Trip type
Traveller rating
    9
    9
    2
    13
    15
Date Rating
Churchill, Ontario
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 8 May 2013 via mobile

Passing itself off as a resort and conference centre, this hotel is in desperate need of renovating...or demolition. The rooms are tiny by North American standards and our 2 double bed room was filthy- lots of food wrappers left behind the end table (I assume from previous guests), lipstick or perhaps food smudges on the mirror, and a clearly unvacuumed... More

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ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
21 May 2013

Dear Si_n_Ri.... Thank-you for your candid review of your stay with us. Clearly, with the exception of George our great Night Auditor, we disappointed you. Please be assured your comments have been reviewed with our entire Housekeeping Department. Our sincere apologies. Our entire property is Non-Smoking, however, at times guests ignore this policy and smoke in the rooms. We have... More

MAUSTON
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 May 2013

The hotel was probably nice at the beginning of the century. The 20th century. It was not only old but the one small elevator for 5 floors was very slow. The front desk never got my telephone in my room to work. I could not call outside of the hotel. I asked numerous times and they never fixed it. There... More

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See 3 more reviews by RONNIE F for Brockville
ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
21 May 2013

Dear Ronnie F.....Whenever a valued guest such as yourself has anything less than a satisfactory stay, we know we failed in serving you. Our apologies for the issue you had with your phone. Our Agents should have made sure the issue was rectified once you first reported it. It's true we are an older property. However, we are presently making... More

Travellers are raving about these Brockville hotels

Richmond Hill, Canada
1 review
2 of 5 stars Reviewed 10 March 2013

our room was not worth the money spent. wallpaper was falling down, water damage on ceiling and walls caused plaster to fall down, looked like mold in the heating/cooling radiator, temperature in room could not be controlled, shower head water pulsation extremely hard to adjust, bathroom counter creaked and sounded like it may fall down, breakfast food was marginally acceptable.... More

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ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
13 March 2013

Thank you for taking the time out of your schedule to comment on Trip Advisor. We are constantly reviewing guest comments such as yours in hopes of improving our property and service. We are working hard on updating the hotel and hope that you will return soon, we expect many changes in the months to come. Our sincere thanks for... More

St. John's, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 9 February 2013

we had gone to Brockville with our Atom B hockey team. Upon checking in, they only had one bed available for the 3 of us- even though I called the 1-800 number TWICE to confirm our reservations. They had no notice of any of my requests. The desk clerk then suggested that since Zellers was accross the street and it... More

Was this review helpful? Yes 2
See 3 more reviews by lisajefford for Brockville
ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
11 February 2013

Dear Valued Guest. Thank you for writing a review of your recent stay with us. Our most sincere apologies that your stay was anything less than satisfactory. Upon reading your comments, we looked closely at your reservation. You are correct, it was made through the Choice Hotels Reservation Center. Unfortunately, the agent that made your booking, made no request for... More

Dundas, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 January 2013

Had a wonderful stay here, when winter weather led me to seek shelter. Far enough from the highway that noise was not an issue. Friendly staff, well-kept premises, and everything I needed in my room. Breakfast was good. And the price sure was right!

Was this review helpful? Yes 2
ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
30 January 2013

Thank you very much for taking the time to comment on Trip Advisor about your recent stay with us. We appreciate your comments and look forward to serving you in the future. More

2 reviews
3 of 5 stars Reviewed 13 November 2012 via mobile

Super nice and clean hotel. Friendly staff. But it was like waking up in 1980, they really really need up update this place. Although I did enjoy my stay, I wouldn't go back. Honestly it was kind of creepy.

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ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
16 November 2012

Thank you for taking the time out of your schedule to comment on Trip Advisor. We are constantly reviewing guest comments such as yours in hopes of improving our property and service. We are working hard on updating the hotel and hope that you will return soon, we expect many changes in the months to come. Our sincere thanks for... More

Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 November 2012

I truly enjoyed my stay at this hotel. It is extremely rare to get great service (day and night); a welcoming environment and a clean and comfortable room, all at a great price. The negative reviews almost deterred my stay but I am glad (as one always should) took this information with a grain of salt and decided to continue... More

Was this review helpful? Yes 2
ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
7 November 2012

Thank you very much for taking the time to comment on Trip Advisor about your recent stay with us. We appreciate your comments and look forward to serving you in the future. More

Intervale, NH
Top Contributor
173 reviews 173 reviews
58 hotel reviews
Reviews in 95 cities Reviews in 95 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 19 October 2012

This hotel was considerably less expensive than other properties and after reading reviews I was hesitant to book here but one reviewer recommended the top floor and he was right. Our room was clean, had a frig, microwave and coffee maker and best of all quiet as we faced out back so no street noise. The health club (privately run... More

Was this review helpful? Yes 1
ManagerinBrockville, Manager at Quality Hotel and Conference Centre Brockville, responded to this review
24 October 2012

Thank you very much for taking the time to comment on Trip Advisor about your recent stay with us. We appreciate your comments and look forward to serving you in the future. More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 10 October 2012

This hotel is not worth more than $40 per night, I paid $105. Everything is old and smelly, dead bugs plastered on the ceiling and bathroom had stains and mold everywhere. I asked for a third towel to be left outside my door at some point and I was told that "everyone from housekeeping has gone home, there is no... More

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ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
12 October 2012

Thank you for taking the time out of your schedule to comment on Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Feedback such as yours... More

Toronto
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 29 August 2012

We arrived on Sunday at 4:00 pm to be advised that pool towels were available but the pool was closed for the day (at 4:00 pm??) I booked this hotel because of the pool for our son and was unable to use it The room was average Breakfast was good I would not stay at this hotel again

Was this review helpful? Yes
ManagerinBrockville, General Manager at Quality Hotel and Conference Centre Brockville, responded to this review
30 August 2012

Thank you very much for taking the time to comment on Trip Advisor about your recent stay with us. We appreciate your comments and will make a greater effort to inform all guests of the pool hours prior to arrival. Thank you, we look forward to serving you in the future. More

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Additional Information about Quality Hotel and Conference Centre Brockville

Also Known As:
Quality Inn Brockville
Address: 100 Stewart Blvd., Brockville, Ontario K6V 4W3, Canada
Region: Canada > Ontario > The Great Waterway > Brockville
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
Ranked #6 of 7 hotels in Brockville
Price range (per night): RM328 - 374
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Brockville's only full service hotel featuring 72 well appointed guest rooms, executive suites and conference room facilities. Health club with indoor pool complimentary to our guests. ... more   less 
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Quality Hotel and Conference Centre Brockville
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