I am a flight attendant with a well known Canadian Airline and my son had a hockey tourney in Prescott recently. We stayed at this pathetic excuse for a hotel....I have stayed at better pensions in Greece when I was backpacking!! I would rather have stayed at a hostel and had to share a bathroom!!
7 of our boys got...
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Thank you for taking your time to share your review of our hotel. First and foremost, please accept our sincere apology for any inconvenience you experienced while you were our guest. We constantly strive to provide our guests with comfortable guest rooms and excellent service. Please be assured that the issues raised in your complaint have been investigated with all...
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After 20 years of travelling all around Ontario for minor hockey tournaments this was the worst experience I have ever had. As team manager I reserved rooms and was given the wrong cost of the weekend stay. They gave away rooms that were previously put aside for us. They only had one front desk person on when we checked in...
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Dear Valued Guest. Thank-you for your candid review of your recent stay with us. There is never an excuse in not providing our guests a worry free comfortable stay. Our entire management team has been working with you over the past several days in hopes of reaching a satisfying conclusion to the issues you had while our guest. We wish...
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Just recently we had our son's first out of town hockey tournament. We stayed at the Quality Hotel in Brockville, Ontario. We selected this hotel because there was a pool for the kids. Once we arrived we found the rooms were warm and clean. The kids had lots of time to swim plus the squash courts were open so the...
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Thank you very much for taking the time to comment on Trip Advisor about your recent stay with us. We appreciate your comments and look forward to serving you in the future.
Best Regards
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This hotel used to be one of the best places to stay overnight, go for a drink at the piano bar or to enjoy a Sunday brunch. Sadly to say,things have changed considerably, and not for the better.The meals not what they used to be... So sad really as our family used to love going there quite often. I most...
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Dear Fellow Brockvillian
Thank-you for your review of our property. We sincerely appreciate you taking the time from your day to pen your thoughts. Over the past several years, the Hotel has undergone a transformation from one that operates a full service restaurant to one that does not. Unfortunately, keeping the restaurant open was not a viable option as support...
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It's 1985, you've been invited to a feed and fertiilzer conference in small town Ontario, you want a bed, food and carpets to slosh your drinks on to. This is your hotel. Strangely, the design details of vast, lounge style picture windows and plenty of brick overhangs suggest a time well before 1985, when this place truly was royal (it's...
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Our stay here was not what we expected.
Upon arrival we noted a very distinct smell of chlorine throughout the lobby and the lower level of the hotel, this smell even permeated into the restaurant!
After checking in we made our way to the single very tiny elevator, only to find a group of some 60-80 people all with luggage...
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Thank you for taking the time out of your schedule to comment on Trip Advisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Feedback such as yours...
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We checked into this hotel as one of the teams participating in Little League's Provincial Championship Tournament. It was listed as one of the host hotels. Because of lack of availability, a number of families were required to check into and out of different categories of rooms over the one week stay. We were first put in room 202 which...
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Had previously stayed at Holiday Inn Express, which we loved, but that was $150 and we decided to try to save a little money and try the Quality Inn which was $130. Wished we paid the extra $20 as the difference in calibre was dramatic. This hotel was probably quite nice back in the 1960's, but time has left it...
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I stayed in this hotel, but should have walked out when one of the "professionals" behind the front desk gave instructions to another person who was trying to check me in and used the word "Sh*t" in the phrase.
I was unable to access the internet in my room, so my plans to work for the next few hours went...
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This was our first visit to the beautiful city of Brockville, Ontario for me, my wife and 10 month old son. Being unaware of what to expect of this city and this hotel we were very skeptical before be got there.
Starting with the front desk lady, she was very pleasant and smiling as soon as I walked in to...
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Thank you for taking the time out of your busy schedule to write this wonderful review. For future stays the hotel does offer free wireless internet to all guest rooms. To access the internet the front desk can provide you will an access code. We hope that you can take advantage of our wireless internet on your next trip. We...
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