We had a free night coupon thanks to a BW deal from an earlier holiday. Well, we THOUGHT we had a free coupon -- we discovered we'd misplaced it when we went to check in. Heidi at front desk got on the phones all the way to head office and tracked down our free night for us. Some hotels would...
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Stayed one night. The staff at reception were very friendly and helpful, but the housekeeping wasn't the best. Long black hairs all around the icebox and drinking glasses in the bathroom were gross. There were also hairs in the bed. Nothing that would hurt us, but a little turnoff. Men's bathroom on the main floor advertised escort services - not...
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Dear AgassizBCgirl,
Let me start by thanking you for writing a review on TripAdvisor regarding your recent stay at our property. Customer feedback is essential in our business to make sure we are on the right path and bringing issues to our attention that we can fix them for the future.
I am deeply concerned that your experience at the...
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This is a great stay. All the amenities including restaurant, meeting rooms,sauna and decent gym. happy stay!
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visit there every six weeks, only place i will stay. I am very tried on weekends so those beds they are to die for. I sleep, the wife visits here family. The resturent for breakfeast is great i always have steak and eggs , the steak for the price is great. Need chinese food go to quality food on 10th...
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We have stayed here twice as a family for sporting events. Without exception, the service has been excellent. Rooms are spacious. Staff are friendly. There is never a wait at the front desk or the restaurant. This is particularly impressive because the hotel was almost totally booked both times I stayed. Excellent quality and service here!
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Dear Ali G,
Let me start by thanking you for your comments regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services.
We hope you enjoyed your time in the Alberni Valley and your expectations of our property were met.
Your feedback is very much appreciated...
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We enjoyed our stay at the Barclay very much. The hotel staff were friendly and assisted us with our reservations and travel plans. The room was spacious and clean. The restaurant was very family accomodating. We will be back.
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Dear Linda,
Let me start by thanking you for your comments. Our guest’s input is greatly appreciated so we can continually improve to give our valued guests a better stay.
I am glad that we could assist you with your travel plans and your expectations of our product were met.
If I can provide any assistance, don't hesitate to contact...
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When I travel to Port Alberni for work I stay at the Best Western Barclay. The rooms are clean, the staff are polite, and the food is good.
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My daughter and I spend a few weekends a year travelling for skating competitions. Each one involves a stay in a hotel (hopefully near the rink!). The first thing my dd said when we arrived at the Barclay was, "This is way nicer than the last place we stayed!". Everyone was so friendly, and helpful (including lending us a pair...
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My husband and I made a two night trip to Port Alberni in order to go to the McLean Heritage Mill and to sail on the Frances Barclay to Ucluelet at the end of August 2011. We chose this hotel because it was close to the Harbour Quay. We enjoyed our stay. The hotel was spotless, the room comfortable, the...
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We have stayed at this great hotel many times, and had several different rooms and have never had a room that was not comfortable and clean. The meals in the restaurant and pub were very good and reasonable. The hotel is not to far from the casino, which is nice for those that like to play the slots.
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