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BEST WESTERN Cranbrook Hotel

1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
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BEST WESTERN Cranbrook Hotel
Ranked #7 of 17 hotels in Cranbrook
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60 reviews from our community

Traveller rating
    15
    22
    12
    10
    1
See reviews for
Families
18
 
Couples
17
 
Solo
4
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Golden, Canada
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 8 May 2013

This is a very comfortable hotel. The rooms are laid out well, the beds are comfortable, and the staff are very friendly. It also has all the amenities that are worthwhile: it has a pool and fitness centre. The parking is open and clean. It is easy to navigate and is relatively close to most amenities. It is not in... More

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
13 May 2013

I am glad that you enjoyed the amenities featured in our hotel and had a comfortable stay. Our team in Cranbrook will appreciate your compliments and look forward to your next visit. Thank you CanadianCycleTravel for your recommendation. - Sonu Murphy More

Saint Ignatius, Montana
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 May 2013

This property was near my work site. I appreciated the fact that the property was near the downtown and near the work site. Staff was great and the room was roomy and nice. I did year the train a few times but nothing too overpowering.

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See 2 more reviews by JamesStIgnatius for Cranbrook
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
13 May 2013

Thank you JamesStlgnatius for posting your review! We understand how important it is to have a comfortable stay when away on business and I am glad that you enjoyed your stay. We look forward to your next visit! - Sonu Murphy More

Canada
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 16 April 2013

Fairly new hotel in Cranbrook . Good location for exploring Kootenay Region of BC .Close to most shopping and restaurants . ie WalMart , Superstore No real panache but a solid choice for an overnight stay.

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
18 April 2013

I am glad that you had an enjoyable stay and had the opportunity to explore the Kootenay region. There are some hidden gems in the area, and Cranbrook is certainly one destination that offers a rich cultural heritage, good shopping centre, and outdoor activities including golf, fishing and hiking. Thank you for posting your review and we look forward to... More

Hamilton, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 21 March 2013

Spent one night here in March 2013 for business. Front desk staff was quick and polite on check in, and the room was a good size, clean and well appointed. We did have breakfast at the on-site restaurant, they do not do table service per-say for breakfast but were more than accommodating for our party. A laptop was left behind... More

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PrestigeHotels, Public Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
28 March 2013

I am happy to hear that you found the efforts of our team helpful and the hotel welcoming. Our team works hard to ensure that while on business, our guests are in an atmosphere that they can relax in but also work in. Thank you for your recommendation, we hope to be part of your next business or leisure trip... More

Golden, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 8 February 2013

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Review collected in partnership with Best Western

PrestigeHotels, Public Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
14 February 2013

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Vancouver
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 18 January 2013

Extremely disappointed and insulted by the highly over-priced accomodation. I have stayed in the Cranbrook region for many years and it isn't exactly a resort destination respecially in January! The hotel has a very attractive outside appearance with service that does not match. They dress up the reception staff like an expensive hotel brand and the minute you leave the... More

Was this review helpful? Yes 1
See 3 more reviews by johncrawcarp for Cranbrook
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
22 January 2013

I apologize that your stay was below our normally high standards. Our whole team appreciates your feedback and we are addressing your concerns immediately. The Wi-Fi issue has been fixed by our provider. It is unfortunate that there was a misunderstanding about the operating hours of Vincenzo’s Bistro. They are open daily for breakfast. I will be sending you a... More

Calgary, Canada
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 22 December 2012

Recently stayed here with a hockey team. The property was perfect for our purpose. Nice size suite to host parents for drinks each night. Rooms were clean and appointed as expected. Service was good. No restaurant for breakfast on site.

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
24 December 2012

We are pleased we could accomodate your hockey team and make your weekend enjoyable. It is unfortunate that you were unavailable to take advantage of the great breakfast offerings of Amato's Cafe located just off our lobby. Hopefully on your next trip you will have a chance. More

Prince George, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 December 2012

Very nice new hotel located on the main street in Cranbrook. Several resturaunts close by. Helpful staff. On the downside I was disappointed that there was no early morning buffet as that is what I came to expect from BW. Instead they have a bistro that doesn't open till 7:00am. Most business people are long on there way by then... More

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Review collected in partnership with Best Western

PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
24 December 2012

Thank you for your feedback. We are pleased you enjoyed your accomodations and our locatons. We will most definitely discuss your concerns with our team and hope to welcome you back on your next trip. More

Vancouver, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 November 2012 via mobile

I was in Cranbrook for one night on business travel. I had no problems at all with this hotel, my room was clean, modern, and quiet. After my checkout in morning, I was gratefully still able to use the fitness room after my business meeting ended in the late afternoon. The staff were pleasant and helpful.

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PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
29 November 2012

It was our pleasure to accomodate you during your business trip. We do our best to assist our guests with their special requests whenever possible. Thank you for your compliments and we look forward to welcoming you back on your next trip. More

Saskatchewan
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 October 2012 via mobile

Checked in after 9 hrs on the road. The hotel gave me a discount rate. They extended that rate to the couple we were traveling with. Clean hotel, didn't eat at the restaurant on site. Big rooms. Would stay again.

Was this review helpful? Yes
PrestigeHotels, Guest Relations Manager at BEST WESTERN Cranbrook Hotel, responded to this review
2 November 2012

Thank you for your recommendation. We are always happy to accomodate travelers whenever possible with applicable discounts. I will pass on your compliments to our team on the accomodations you enjoyed. We look forward to your return. More

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Additional Information about BEST WESTERN Cranbrook Hotel

Also Known As:
Best Western Cranbrook
Cranbrook Best Western
Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 hotels in Cranbrook
Price range (per night): RM593 - 641
Official Description (provided by the hotel):
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor waterslide, fitness centre and café. ... more   less 
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