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Hotel Universel

3.0 of 5
311 Boulevard de l'Hotel-de-ville, Riviere du Loup, Quebec G5R 5S4, Canada
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Hotel Universel
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76 reviews from our community

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Bromont, Quebec
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 April 2013

Just to set the record straight, I travel a lot for both leisure and work, and have stayed in this part of the world many times. While the scenery can be pittoresque, the offerings tend to be... very classic... Not this place! When I was told by my colleagues that we were staying at the Universel, I was worried, but...... More

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joanna_lortie, Owner at Hotel Universel, responded to this review
5 April 2013

Thank you so much for taking the time to share with us your experience at Hotel Universel Riviere-du-Loup but especially with our future customers. You have best summarized the main objective of the hotel which is to exceed the expectations of our customers. We are certain that it will help others readers make an informed decision about where to stay.... More

Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 March 2013

Went for 2 nights. March 2013. The room was clean and spacious. We were in the new section of the hotel, Got a very good price with Expedia. Very satisfied. Also took the Brunch at the Restaurant La Verriere. The food was excellent but service with the waitress was poor. At a certain time we had 5 plates left on... More

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joanna_lortie, Owner at Hotel Universel, responded to this review
5 April 2013

Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are from your point of view. Hopefully, we will see you again very soon in our great region. More

Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 3 December 2012

This Hotel could use some updating but at $100 a night I can't complain. We stayed there with 4 other bantam hockey teams so it got pretty routy. Food was average and everything closed early couldn't get any room service at 10pm????

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Nova Scotia
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 November 2012

Stayed here recently on the way back to the maritimes. I have stayed at this hotel a number of times. It is clean and friendly. Plenty of towels and comfortable beds. The price is high compared to american motels but typically Canadian.

Was this review helpful? Yes 1
joanna_lortie, Owner at Hotel Universel, responded to this review
28 November 2012

We would like to take this opportunity to thank your personnaly for having selected our hotel for your personal accomodations during your visit to Riviere-du-Loup. We are happy to hear taht you satisfed with our hotel every time you stay with us. Thank you for your kind comments. More

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 November 2012

We stayed at this hotel very briefly last month . We arrived late, but our room was all ready when we got there and check-in was a breeze. We had a great sleep and had to leave early the next morning to catch the ferry. I found the room to be clean and pleasant, and the shower was very nice.... More

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joanna_lortie, Owner at Hotel Universel, responded to this review
10 November 2012

Thank you for taking the time to share your satisfaction to us and especially to our future guests.We are very pleased that we met your expectations, we take great pride in our work and our client services.We hope to have the chance to see you again at our hotel. More

Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 16 October 2012 via mobile

The hotel is conveniently located on the exit of the motorway 20. The rooms are a little old fashioned but very clean. They are building a new part to the hotel so that should improve. Our room smelled of smoke even though it was a non-smoking room. Pity. For the rest the Internet was really slow and difficult to access.... More

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joanna_lortie, Owner at Hotel Universel, responded to this review
18 October 2012

Thanks you for all comments,good and not so good. If we don't know what our guests don't like, we cannot improve. In a few weeks, we will offer a brand new section with 50 rooms, a Nordic Spa and an spacious Health center. We hope to have the chance to see you again at our hotel. More

Lameque
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 October 2012

Last minute reservation.....they saw us coming from a mile. $180 night. Could of booked Chateau Frontenac for close to this price....beds are small and in serious need to be upgraded. Rooms are probably dated back to the mid 80's.

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joanna_lortie, Owner at Hotel Universel, responded to this review
18 October 2012

Thank you for bringing your comment to our attention. Do not hesitate to contact directly our director to discuss about your last stay at the hotel. The guest satisfaction is our priority. We certainly hope that you will give our hotel a second chance and please contact us as soon as possible at the total free number 1-800-265-0072. More

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Ottawa, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 24 September 2012

I booked this hotel on Expedia for a one night stay en route to New Brunswick. I normally book another hotel in this city but opted to try the Universel because it was $25 cheaper than my 'usual' at $120/nt. We arrived late with our 7 month old and had it not been so late I might have gone elsewhere.... More

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joanna_lortie, Owner at Hotel Universel, responded to this review
16 October 2012

We want to apologise for not delivering and exceeding your expectation for this past stay. We hope you will give us another chance and try the Prestige Section, built in 2006 is newer than the Classic Section with a modern design. Also, in a few month we will be proud to offer you a brand new section of 50 rooms... More

Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 September 2012

Was there for business. The rooms, bathroom and hallways are ok but need to be refreshed, The elevator is very slow, Had breakfest at the restaurant. Did not enjoy the waffles; too much oil and bad tasting oil. Presentation ofthe food was great. I understand they are undertaking major renovation, Could be a bit pricey for what they have to... More

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See 2 more reviews by Boiy001 for Riviere du Loup
joanna_lortie, Owner at Hotel Universel, responded to this review
16 October 2012

We would like to thank you for voicing your opinion regarding your stay at the Hotel. If we don't know what our guests don't like, we cannot improve. We would like to take time to acknowledge your comments and let you know that the Prestige Section, built in 2006 is newer than the Classic Section with a modern design. In... More

Canada
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 8 September 2012

Driving back from Ottawa to PEI, we decided to break the journey in Riviere-du-Loup. Of the hotels offered on our preferred website, and backed by TripAdvisor reviews, we opted for 'Hotel Universel' - we weren't disappointed. Despite it's location on the outskirts of the town, the hotel amenities are fine - large, clean room, friendly, bilingual staff and two restaurants... More

Was this review helpful? Yes
joanna_lortie, Owner at Hotel Universel, responded to this review
12 September 2012

We would like to take this opportunity to thank you for having selected our hotel for your personnal accomodations during your visit to Riviere-du-Loup. In fact, the prices of the rooms change with the high and low season or with the occupancy of the hotel. It is true, if you book earlier, you could get a chance to have a... More

 
 
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Additional Information about Hotel Universel

Also Known As:
Universel Hotel Riviere Du Loup
Address: 311 Boulevard de l'Hotel-de-ville, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #6 of 15 hotels in Riviere du Loup
Price range (per night): RM323 - 477
Hotel Class:3 star (3*)
Reservation Options:
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Hotel Universel
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