Stayed in the hotel in 4/12. The room was close to the elevator- every time it was activated the room shook, first we thought it was an earthquake or something wrong with our bodies ,but we figured it out that it was the elevator!!!!
It appears that the beams of the construction of the room was are connected to the...
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I would personally like to thank you for taking the time to review our Hotel and for bringing these concerns to our attention. I have not known our elevator shaft to cause our rooms to shake, I can assure you this will no longer be an issue.
Our Front Desk is available 24 hours and are always willing and looking...
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The hotel is very convenient to the 401 freeway and only a few minute's drive to lots of restaurants and amenities. The ABC restaurant onsite is good for a filling meal. Staff was very friendly (especially the morning breakfast crew). We elected for a one bedroom junior suite with a queen bed in the bedroom.
Good things:
- Free and...
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Hello Curt99,
Thank you for taking time to write a review of our hotel. I am pleased to hear that you enjoyed the services and amenities our hotel provided. Please let us know when you are back in our area and I'll make sure that you are assigned to a well ventilated suite to enjoy your stay thoroughly, as the...
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The hotel was converted from Ramada and it is seen in everything. The lobby area was renovated and now looks good and fresh. The staff was friendly. Other than that it is a typical 3-star hotel. Nothing to remember. What I didn't like was adjoining doors between rooms. And the second thing is an embarrassing breakfast area. You need to...
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Dear Roman F,
Thank you for your time to write a review of the Coast Surrey Guildford Hotel. In regards to your concern about our breakfast area, I understand that it can get crowded at times when the hotel is busy, however, guests are welcome to use the restaurant space if they feel uncomfortable to dine in the breakfast room....
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We got the Premium King Suite on Expedia for a great deal. The bed was so comfortable, with several pillows. Two flat screen TV's and a gas fireplace made this very relaxing. The staff were very accommodating as we needed to switch to a "dog friendly" room for the 3rd night.
While it was what not the same without the...
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Stayed one night at this lovely hotel when my vehicle broke down in Surrey. All was good! Room was spotless and very nicely furnished. Plenty of pillows on the bed, which I love! As you can imagine it was a stressful trip and the room was warm and inviting and perfect for de-stressing. The rooms were absolutely sound proof. The...
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I was in Surrey for a very stressful business trip and being able to come back to my room at the Coast was a respite, especially for the price...what a great deal. I don't know enough about the area to know if it was in a good location, but it was near the 1 and King George's Hwy. There is...
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Hello Masil M,
Thank you for staying with us during your recent business trip! I am very pleased to hear that you had thoroughly enjoyed your visit at our property. I appreciate all the wonderful comments and will definitely re-visit our bathroom products to ensure that our guests will have a more pleasant experience. We hope to see you again...
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The service was excellent; staff were very courteous & accomodated our requests.
Would definitely consider staying here in future.
.
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Dear Frank M,
We appreciate your time in writing a positive review on TripAdvisor. Guest comments are very important to us to re-assure us that we are doing our duty to please our guests. We hope to see you again on your next trip here in Surrey!
Regards,
Jonie Tee
General Manager
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We were pleased with the hotel and impressed by the friendly and helpful staff.
Would stay here again - very convienient location.
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Hello ims-kel,
Thank you for choosing the Coast Surrey Guildford Hotel. We are extremely pleased your stay with us was an enjoyable and memorable experience. I have shared your comments with the team at the Coast Surrey Guildford Hotel. Your comments are greatly appreciated and we look forward to the next time you visit with us.
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I couldn't believe the value we were getting for the money spent! The room was lovely, everything was very clean. The breakfast was included with the room and they provided meat, eggs, potatoes, waffles - not just a continental breakfast. The staff were all very helpful and pleasant. It appears out of the way but it is not. 4 blocks...
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Hello cjwiggins,
Thank you for taking the time to fill out a comment on Trip Advisor. Your comments are greatly appreciated and have been shared with the team. In regards to your phone calls, there shouldnt of been a problem receiving incoming calls. I have our maintenance person looking into the situation so these issues dont occur in the future....
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Stayed here 3 nights in July. We had a quiet room at the back. Good location for TransCanada and walking distance (10 minutes) to Mall. Took about an hour on local transit (bus & Skytrain) to get to downtown Vancouver but it was better than driving/parking. The tub took hours to drain and it wasn't fixed even though we notified...
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Hello janetgibson,
Thank you for taking the time to write a review about the Coast Surrey Guildford Hotel. I have shared your feedback with our team and they are pleased your stay was an memorable experience. In regards to your tub and the breakfast room, I have followed up on the situation to ensure these issues dont arise in the...
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