First of all this hotel charged my credit card by 'mistake' for two nights, manager stated it will be refunded to me. After 2 days the refund didn't came yet.
On our check in day, our party of five including two 5 year olds arrived to this hotel from a very long day of walking. We approached the front desk...
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At no time was the front desk rude. The desk clerk was not aware of any refunds coming to her since the matter was already discussed with the guest personally with the General Manager
(that was a week ago) when she phoned to say her credit card was charged by mistake. A refund was given immediately and guest informed same...
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