We spent one night at the Grand while attending a wedding in the City Centre and found it very pleasant. Being practically opposite the Registry Office and within easy walking distance of the reception venue, it couldn't have been more conveniently located for our purposes. This was a happy coincidence as our main reason for choosing the Grand was the...
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My wife and I stopped at the Grand for four nights from the 7th. May and found the hotel to be clean and tidy in all public areas and our bedroom and bathroom. The staff were helpful and polite.We booked bed and breakfast and the breakfast was buffet style with ample food and selection to suit all tastes.We dined in...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your kind comments and are glad you enjoyed your stay and found the hotel to be clean, the staff helpful and polite and the menu's to your liking.
We hope to welcome you back to The Grand...
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My brother and sister and I stayed at this hotel last night, as we were in town visiting our grandparents. We arrived late on Saturday evening, and parked on a single yellow line outside, since our father (who is from Bristol) said this would be ok on a Saturday night and Sunday. We checked with the reception staff when we...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
I was most disturbed by your comments in regards to our reception staff . We have previously had guests receive parking tickets over weekends, as well as cars parked in the street outside that do not belong to residents being damaged and our...
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We stayed at the Grand last weekend and had a really nice time.
I was worried about choosing this hotel after I read some poor reviews, but in my opinion it really isn't that bad.
We arrived to be greeted by friendly staff and discovered that our booking was incorrect, which they quickly rectified (we had already parked the car...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your kind comments and the in depth review of your experience and would like to thank you for basing your experience upon previous negative comments. As a hotel we will always cater for all different types of...
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Typical faded glory hotel in need of some money being spent on it and some customer service training. The sink in my room was badly cracked and off putting (see photo) with the damage obviously not recent so I assume the management have decided to leave it like that. When we tried to get a drink at about 6.30pm we...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would appreciate the opportunity to discuss your comments with you in person and would be grateful if you could contact me at the hotel.
I look forward to speaking with you soon.
With kind regards
Jacquie Hanson
General Manager
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My family and I (5 and 2 year old) visited The Grand Hotel, Bristol over the May Bank Holiday 2012 and found it to be a well appointed, comfortable hotel worthy of it's rating. The communal areas were modern and clean if not overly opulent. Check in was smooth and we found our family room to be of a really...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your kind comments with regards to the hotel team and the hotel itself and are pleased that you found our cleanliness standard to be high.
I would like to apologise for the disruption that you encountered from...
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Clean and tidy enough but with some issues. 1) Air con unit from next door's room rattled all night clearly audible in mine, which was annoying. 2) The TV service was poor - only about 6 channels work. 3) No mini-bar in room. 4) The hotel bar closed prior to 11:45!
Other than that, no bother. Friendly staff especially barman...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would like to apologise for the disturbance that you encountered from the next door's Air Conditioning unit, we will be reviewing all units to ensure that there are no noises to disturb guests in other rooms and at the same time reviewing...
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the room was comfortable and quiet, centrally located, downside was parking was extra, as was breakfast, which was a buffet, but was lukewarm. shower wasnt very hot either.
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would like to apologise for the fact that neither the breakfast or your shower was as hot as you would have liked during your recent stay, we will certainly review this however would like to assure you that they are within recommended...
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When we arrived at the Grand they were very busy checking people in but the staff were friendly and efficient. The room we were allocated had a very noisy ac unit in the hall outside the room - we asked to move and were put in a room on the floor directly underneath the first which also had a noisy...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your kind comments about the staff here at the hotel and are pleased that in the main you enjoyed your stay at The Grand.
With regards to our current charges for WiFi, if you sign up to...
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Great hotel in centre of Bristol within walking distance of all the main attractions. I found the room comfortable and it was a good price for the location. The staff were friendly. Didn't try the restaurant, but from the menu, it looked lovely! Would be happy to stay again.
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Dear Guest,
Thank you for taking the time to feedback your comments following your recent stay with us.
I am delighted that you found the Grand to be ideally located to visit all of the main attractions in Bristol and that you also found our staff friendly and hotel comfortable.
We do hope that you will come and visit us...
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