We booked online for our stay and I thought we pre-paid. But then we turned up and they didn't have our reservation - they said their booking system wasn't working after all (even though we got a success page after reservation online). Anyway, fortunately, there was space so they booked us in for the night. It's a OK hotel in...
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May we take the time to thank you for taking the time to review our hotel.
Once you have made your booking on a website, the booking is then faxed or emailed to us at the hotel to be entered into our system manually. Unfortunately on a very rare occasion these bookings do not come through to us. I am...
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I was a bit dubious to stay at the Redwood after reading the review on TA, but i was pleasantly surprised.
The hotel is very welcoming, well looked after and clean. I had a great room, which had all that was to be expected from a 4 Star hotel. The food in the restaurant was very tasty.
In the morning...
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Reception staff unhelpful,...Hotel building is actually a small old country house, with lots of ugly add on buildings and is therefore more like butlins, first thing you notice when driving in the car park on arrival is the Ugly cinema building on concrete pillars.....this is NOT the "country club image" you expect when having previously looked at the hotel website...
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Thank you for taking the time to comment on our hotel.
We are sorry you did not find the architecture to your taste, due to the history of the site it does encompass many additions since the original building in 1890.
The country club is a separate part of the site with its own entrance, at the opposite end to...
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We used to live in the this area up until about 12 years ago. At this time, this hotel was the premier sports and country club in the area. As we were visiting the area we thought we we stay and enjoy the faciilites. As it turned out we only booked for one night - fortunately. Whilst in every aspect...
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Thank you for taking the time to review our hotel.
We are sorry to hear you didn't enjoy your stay with us but pleased to hear the staff did all they could for you.
Maintenance is an ongoing project and we appreciate all guest feedback so we can priorotise the planned maintenance work.
With reference to the standard of the...
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Stayed here for 1 night whilst visiting family in the area. The whole hotel is looking very tired and dated. I had a grounf floor room which over looked the garden but the room was quite shabby with worn furniture and the arm of the bedroom chair was threadbare. There were quite a few instructions in the bathroom about what...
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Thank you for taking the time to review our hotel.
We are sorry to hear your stay was not enjoyable.
With regards to your shower, if this had been brought to our attention prior to check out, we would have had the opportunity to rectify the problem for you.
I am sorry to hear the breakfast was unsatisfactory, had a...
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There is not a single redeeming feature about this hotel. Its like a black hole for reception, no one either mobile, couldn't connect up to the wi-fi, even though i paid! In my room the previous occupier's breakfast card was left on my bed! The shower was pitiful, but when there is a notice saying that sometimes it doesn't work,...
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Thank you for taking the time to comment on our hotel.
I have addressed your issues with the relevant departments to ensure the same mistakes are not made again.
The original site was built in the late 1800's and over time the property has had additional sections added, extended to be a country club and then extended again to add...
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Fantastic location only minutes away from BRISTOL, with a woodland for jogging and swimming pool and spa. Room was comfortable and quiet. Enjoyed the afternoon tea. Restaurant caters for vegetarians. Pleasant Relaxing weekend break!
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Thank you for taking the time to review our hotel.
It is always a pleasure to read positive comments as people rarely take the time to leave positive feedback.
We look forward to welcoming you back in the near future.
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This isn’t my first visit to this hotel and it’s had its ups and downs over the year. The hotel remains dated in some of the communal areas and particularly in the swimming pool area. However, some improvement has been made and we stayed in a refurbished exec room which was comfortable, clean and well decorated. It might not be...
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Reviewed 26 August 2008
Slightly old fashioned hotel; however, the staff were very efficient and very helpful. The hotel was kept spotless. I had to kindly ask the waitress at breakfast to stop spraying the tables around us as the smell of disinfectant put us off our food.
Our twin room was upgraded (free as the hotel had a couple of quiet nights, according...
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Thank you for taking the time to review our hotel.
I am pleased to hear the staff were very efficient and helpful and I will pass your kind comments on to them.
I am sorry the leisure facilities were not up to your expectations.
Again we are pleased your overall experience was a positive one and look forward to welcoming...
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A reasonable hotel for an overnight stop before flying out of Bristol Airport. The Airport is not on the doorstep but we did have a deal with transfers included and free parking. The hotel is fine, nothing special or out of the ordinary but very serviceable. The restaurant is cold looking and uninviting so we had an adequate if basic...
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Thank you for taking the time to write a review of our hotel.
We hope you had a great time on your skiing holiday. I am pleased to hear the receptionist on duty catered to your requirements.
We are disappointed to hear you found the restaurant cold and uninviting, it is a historical building, originally part of Ashton Court Estate...
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567 Reviews
63 Reviews
