Okay where to start. Staff are slow and usually clueless as to what they are doing. On average it takes me 15 mins to check in. Even though I show them that I am on the loyalty program I still have to ask for the entitled extras. There are no alarm clocks in the rooms. The reception desk cannot provide... More

Went here for a charity event. Not terribly attentive staff- but ok. had to chase them to get a coffee as they missed half our table-and they never offered any tea-and could 't catch anyone to ask for some for our coffee disliking friends.Has to be said too that coffee really not very nice. The food was very nice though... More

My bf booked this hotel online as we were watching a musical that night and hotel was i'n great location for were we needed to be. On Sunday our departure day we had an early knock at 9 o'clock to see when we were checking out! the room was completely different to the pictures online. Also there went enough hangers... More

Only a brief stay. Ground floor public rooms have a substantial late Victorian feel. The general conduct of the hotel is good. My room wasn't bad but I was told by others that theirs varied. Position is convenient to all central amenities and activities, courts cathedral, art house cinema and the shops. Not too far from St David's station and... More

I stayed in this hotel on 14th/15th April 2012 with a group of 35 people. The hotel is excellent, clean, tidy rooms, excellent breakfast with lots of choice etc. We had an evening meal as a group which was served efficiently. The staff were extremely helpful and were extremely on top of things. There was a manager on duty at... More

Room was huge, problably as a result of the Hotel being on one of those old buildings with large rooms. It was quiet and managed to have a good night sleep, even by being next to the lifts. Breakfast was nice and staff was very friendly. I would stay again and recommend to others. More

I came here with my husband for a 40th birthday celebration. so was very excited to turn up to this beautiful looking hotel. The location is fabulous. Right by the centre and parking was no problem on site either , we just parked up and left the car and it cost us £8. It is rather an elegant building, cant... More

We stayed here for 1 night on route from Brighton to Falmouth by train. The rooms are clean and modern and there is internet access in the reception area. The restaurant had a fine selection of fayre and were very relaxed about where you ate in relation to the restaurant seated area. We ate in the reception area so that... More

Location of hotel is good for city centre shopping, parking is limited and done on a first come basis. Our stay was comfortable however felt the hotel lacked atmosphere, the bar area was not one for relaxing in and felt uncomfortable. The room a standard double was ok but not as impressive as other hotels we have stayed in Exeter... More