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Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, EX1 1QF, England
Hotel amenities
Mercure Exeter Southgate Hotel
Ranked #7 of 27 hotels in Exeter
4.0 of 5 stars 402 Reviews
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402 reviews from our community

What travellers say about this hotel
  • Car park(12)
  • Reception staff(10)
  • Swimming pool(8)
  • Air conditioning(6)
  • Very good(6)
  • Bar area(5)
  • Breakfast buffet(5)
  • Short walk(4)
  • Excellent location(4)
  • Standard room(4)
Traveller rating
    99
    158
    84
    46
    15
Only show reviews for Family (55) | Couples (174) | Business (96)
Date Rating
Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

Nice hotel, friendly front desk and great rooms. Doors are operated with oyster style cards which is much better than a swipe card. No free wifi which is why I can't rate it 5*, but still a great hotel in Exeter. More

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Durham
Top Contributor
76 reviews 76 reviews
Reviews in 25 cities Reviews in 25 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

The hotel is in a central location. I arrived about 1215 from a flight and was advised I could not check in till 2pm. That is no big deal but no offer to store luggage and when i asked was told to put in an insecure area. The reception was polite but without any pleasantries. No suggestion to use the... More

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East Dorset, Vermont
1 review
2 of 5 stars Reviewed 24 May 2012 NEW

didnt like the room i stayed in was so too small & so hot ! I put towels in my bath to be changed but when i went to use them they were my old ones put back on the rail to dry! Althrough around the building there are various nice pieces of art work that are very intersting to... More

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Yorkshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

The good: - Cleanliness excellent, large comfortable bed, central location near sights and shopping. Breakfast good for this type of hotel and plenty of it. Quiet with windows shut (see below) and little noise from other rooms/corridor. Not so good: - Room incredibly hot (even though not a warm week) and with non functioning temperature control. Raised with reception who... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for taking the time to post your constructive feedback, it is much appreciated. Guests may be interested to know that 85% of our bedrooms have been refurbished in the last three years and the remainder are being renovated this year. Tim Howes, General Manager More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2012

A last minute booking for a work trip found me stepping through the door of the Mercure Exeter. As other reviews have commented, the front desk staff aren't the most smiley, friendly welcoming pair you'd ever meet, and the suggestion that I just "cross off" the entirely incorrect booking details on the customer form (correct name, wrong address, wrong email,... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for your comments which I shall share with my team. I am particularly pleased that you enjoyed dining in our restaurant. Tim Howes, General Manager More

Gothenburg, Sweden
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2012

The hotel was really nice looking, nice room and confy beds. We have nothing to complain about other than that the staff is not overly friendly. Breakfast is okay and the location is just downtonw Exeter. More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for posting your comments, I am pleased that you enjoyed your stay with us. Tim Howes, General Manager More

Cornwall, England
Senior Contributor
39 reviews 39 reviews
Reviews in 26 cities Reviews in 26 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

Stayed last Saturday night just for one night. We chose this hotel as I did manage to get a reasonable deal on the internet and car parking is on site rather than in a multi storey car park or away from the hotel. There are plenty of spaces available although they do charge £10 for a 24 hour stay. The... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for your comments, I am glad you enjoyed your stay and that we able to resolve your problem for yuor quickly. I should point out that the hotel was formerly owned by Macdonald Hotels not Ramada. Tim Howes, General Manager More

Bournemouth
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 30 April 2012
2
people found this review helpful

Having just returned from 2 nights at the Mecure it's only right to comment on our time there. We stayed previously when it was a Macdonald Hotel and first impressions were some what better. Although as time progressed it seemed not everything had improved. The hotel is in a perfect location, views of the cathedral and a leisurely 10 minute... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for taking the time to post your comments. Our hope is that our 'wow' factor is our staff and we will continue to try and offer friendly and professional service at all times. Tim Howes, General Manager More

London
2 reviews
5 of 5 stars Reviewed 30 April 2012

Was this review helpful? Yes
TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

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London, United Kingdom
Top Contributor
55 reviews 55 reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

Stayed just one night on a business trip to Exeter. Hotel is easy to find and parking convenient and probably as cheap as other options if you don't want to cross a main road with bags. Nice, clean, modernised room with good bathroom. We were on a "room only" deal so didn't try breakfast. Hotel is an easy stroll to... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

It was good to read your positive comments, thank you. Tim Howes, General Manager More

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Additional Information about Mercure Exeter Southgate Hotel

  • Accor Southgate Exeter
  • Mercure Exeter
Address: Southernhay East, EX1 1QF, England
Price range (per night):* RM260 - 690

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Mercure Exeter Southgate Hotel
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