We stayed at the Grosvenor mainly because of price, but the location and the excellent staff made our stay. From the manager Becky down they are welcoming friendly helpful and do their profession credit. The hotel is tired but the bedrooms and public areas are clean and the food is of a high standard. This hotel now feels like its... More

Stayed at the hotel for 2days starting on the 10th June, booked it then read some reviews and at first I thought o my god! Arrived in the evening the check in was very quick and the staff were very pleasant went up to the room number 48 and was pleasantly surprised, the room was clean and tidy decor was... More

Recently stayed here for 1 night with my husband and 18 month old son as a stop over on a long journey to Cornwall. Was greeted by one of the receptionists who came across a little rude and not really interested. We went up to the room which was fine and a good size for the 3 of us for... More

We arrived at the hotel on Monday 2nd June for a midweek break not having stayed here before. The receptionist was very friendly and carried our luggage to our room which was on the first floor. Nothing was too much trouble for the duty managers and staff and they made our stay an enjoyable one. We stayed on a B&B... More

Me and my partner stated here for one night, as the last minute ! So we got a good deal The staff are very friendly and the breakfast was lovely and the location was excellent !! It is however very dated and looks tired, needs a good dust around but for a cheap one or two night stay I would... More

Stayed at the Grosvenor Hotel with my husband for a week and was mortified with the hotel and the staff. Upon arrival we had a room that was so old and dated not at all worth the money. Even thought yes it was taking over by the Richardson Company i do not see any changes in the Hotel that has... More

Myself and my Husband have just come back from 3 nights at the Grosvenor and we had the best time. We were in Room 2. This is the room has been changed and is a great guide to what the rest of the hotel will be like. I am going to post a picture on here as it was so... More

Travelled with a party of 73 + 2 coach drivers. Complimentary tea and coffee on arrival, check in speedy, luggage taken to rooms. We were in room 2 which had been refurbished. It was lovely. All staff were friendly and helpful. The food was excellent, presented nicely, with good portion size. Superb dance floor, inside / outside swimming pool, sauna,... More

hotel clean food excellant staff very friendly good facilities had a very nice time relaxing short break swimming pools very clean nice views of the gardens and outdoor pools and a very nice garden to sit and relax dissabled access and stair lifts check in and out made easy and plenty of help with luggage someone on reception day and... More