A fairly average hotel in a good location. Room was clean and comfortable but noisy deliveries at 6:00am woke me earlier than planned.
Breakfast was standard fare with plenty of choice.
Checking out at 8:30 took longer than planned, only one member of staff on the front desk and a queue of 10 guests waiting to check out. Not great.
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My husband and I had a one night stay at the hotel on May 1st, to our astonishment we learned upon arrival that there had been a fire the days before. The lifts were not in working order and that we had to use the stairs to go to our room. We were on a 3 weeks stay in the...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton - Seafront
Following our recent fire, we had to limit the service we offered for a short period of time to our guests. Whilst I appreciate that this was inconvenient and disappointing we did give all of our guests the choice of whether to stay at our...
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The room (an executive) was perfectly adequate if a little dated given we'd paid around £85 & were upgraded when the other room wasn't ready. The room was quiet & the bed comfortable enough.
The breakfast which was included with the rate was terrible. I struggled to find something that I thought was edible (settking on toast & jam) but...
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Thank you for your feedback regarding your experience at the Holiday Inn Brighton – Seafront
It is disappointing that you couldn’t find anything on our breakfast selection, we do provide over a 100 different items ranging from cereals, fresh fruit, yoghurts and pastries to a large selection of cooked items, which include pancakes and kippers cooked to order. Should you...
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I visited this hotel for the Hull vs Brighton match and cant really fault it for what we wanted. The hotel was clean, the staff welcoming, no problems checking in or anything like that. As we checkin in before midday they were happy to look after our bags until we came back later in the day.
It was a gorgeous...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoyed your stay and we look forward to welcoming you back soon
Kindest Regards
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Had a bit of a disaster at another hotel that someone else had booked on my behalf (see my previous review about Royal Albion Hotel if you want to get the full story).
Hastily booked a room at Holiday Inn Brighton Seafront via central reservations, excellent customer service and very efficient staff made this potentially stressful event a breeze.
On...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoy your experience with us, I have passed on your feedback to our reception team as it is lovely to hear how their customer service has been recognised.
We look forward to welcoming you back to our...
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my partner and I stayed at the holiday inn for our anniversary on a week night (paid extra for a seaview room) , after my initial excitment at the large room and massive bed we were disappointed to find the balcony was awful, there were plants holders dotted along the edge, one was full of dirty water and cigarette butts...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton – Seafront
It is disappointing to hear how your balcony was not up to standard, i have passed your feedback to the relevant departmental heads for their immediate action. Balconies are a fantastic way of adding extra value to your stay allowing you to take in the...
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I stayed here with a group of ladies on a hen night recently and although the hotel was in a fantastic location, I was more than a little disappointed with the service. The rooms were clean, although a little tired-looking, and the shower was lovely - good pressure and temperature. Breakfast was disappointing. After digging in to a fry up...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton – Seafront
I would like to assure you that our food safety procedure in the Hotel are maintained to the highest standard in accordance with all current and relevant legislation and our robust company health and safety management programme
The safety and security of our guests and...
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For once I was staying at a Holiday Inn for pleasure and not on business. I am a Platinum member and have been for some years. I am very particular about some kind of recognition of this fact. Thankfully on this occasion I was given an upgrade to a two double bed room instead of a twin. The room was...
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Thank you for your comments regarding your stay at the Holiday Inn Brighton – Seafront
It is a pleasure to hear how we recognised one of our loyal guests and were able to provide an upgrade to one of our more spacious rooms. We do have a pro active maintenance plan in place which does include a bathroom refurbishment.
I...
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Stayed here as a treat for my Mum. The hotel is in a great spot right on the seafront and all
the staff I encountered were great. The hotel itself is very run down. Some attempts are being made to refurbish but the outside of the building, the rooms and especially the bar are very poor.
We up graded to...
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Thank you for your feedback regarding the Holiday Inn Brighton – Seafront
I do appreciate the kind words you have said about our staff, we do train and encourage our team to be customer focused and it is pleasing to hear how their efforts have been recognised.
It is also great to hear how we upgraded you to one of...
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This hotel, whilst perfectly adequate does not really live up to the brand. Obviously you pay for the location but then an £18 surcharge to park in a dingy carpark is a bit of a cheek. If you dont pay the massive premium for a seaview then rooms may overlook boilers/aircon units. Room itself was fine but an old CRT...
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Thank you for your feedback regarding your experience at the Holiday Inn Brighton – Seafront
With reference to the pricing at the hotel, some packages do include items such as catering, however packages can also be booked individually thus allowing the flexibility to our guests of selecting which of the many different options are applicable to them. We don’t include...
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