Spent 3 days. After first day they either don't or forgot to clean room, came back at night and had to request a change of towels. Afternoon of second day we had to again ask for towels and also for them to clean our garbage. I don't mind staying in the same bed condition for 3 days but it would... More

We stayed here for 3 nights and we checked in with no problems the lady was very polite and helpful. We got to our room to find a sofa and chair which we weren't exepecting some things needed some attention which were covered in dust ( phone, light shades, bedside table etc) other than that we were pleasently satisfied with... More

Having read previous reviews we were really quite concerned that we had made the wrong choice in choosing the Grand Harbour! Nothing could be further from the truth!! We were a party of 4 and had reserved two King De Vere Deluxe rooms, which were next to each other and on a high floor. I rang a few days ahead... More

I have stayed here a couple of times, when it first opened and a few years ago. Check in was fine, a little slow but i was in no rush. I asked for as sea view room and was told that would be an extra 20 pounds, why not i thought. I got to the room and oh dear. house... More

My boyfriend took me here as a surprise for my birthday. The outside facade is very beautiful and adds a bit of pizazz to your visit. We were very nicely greeted by Tom who is helpful, knowledgable and a good giggle! Our room was... Lovely. We didn't have the best room, and a pretty poor view but it still made... More

We booked an Executive Suite with harbor view for the night before our cruise out of Southampton. After a long and stressful trip from Germany we arrived at the hotel to find we had been upgraded to the Carver Suite. Check in was quick as well as our checkout. The staff could not have been more friendly or helpful. Every... More

Hotel looks impressive from the outside. Check in staff were friendly but the room was not ready to be checked into until well past 5pm. The room was very tired and dated, saggy mattresses, bathroom a bit tatty, and considering there were 2 of us sharing a twin room, the refreshments were not sufficient for 2 people. The pianist in... More

I am disappointed enough to come on here and share my experiences of Grand harbour southamtpon I have been coming to this hotel for 34 yrs and now that it has been taken over I must voice my opions as I have done to the management team but they dont seem to care either ! we are paying for leisure... More

Arrived after 6 hour drive. Both reception staff ignored me and were rude when they finally bothered to check me in. Room and water from taps smelt stagnant. Shower was grotty. Bed sagged on one side - I will send them my physio bill ! Ordered breakfast in bed for 9.20am - I phoned them at 10.40am to chase it.... More