I stayed here with my husband and our son for a friend's wedding in May. We booked a junior suite with a four poster bed and were quite disappointed. Not that it was "bad", there was just nothing "wow" about our room or the hotel whatsoever. We can, in fact, not believe that it's a four star hotel as we've...
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I have been coming to dine in the brasserie for many years.. The buffet food was always at it high standard service was excellent, the young manager always have a laugh with my wife. The only problem is all the staff are always seem unhappy.
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Thank you for your recent comments on Trip Advisor in respect of the lunch you recently enjoyed at Sopwell House. It is encouraging indeed to hear that you were happy with th service and food on our lunchtime buffet, and I will pass this information on to the team at our next meeting. I must apologise on behalf of the...
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Stayed here for two nights in May 2012. Sopwell House is very well presented and initially created a good impression on arrival but was let down a little by poor customer service from the eastern european lady on reception who failed to manage a smile or give us any basic information. I will say though that the other staff on...
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Thank you for taking the time to post your comments on Trip Advisor, and as always we welcome the opportunity to be able to respond and thank you accordingly. I am pleased that you were happy overall with your stay, and will address the points you have raised with my Housekeeping team, Head Chef, and Purchasing Manager, and can assure...
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My wife and I spent 3 nights at Sopwell House prior to and after my brothers wedding last October, and we thoroughly enjoyed every minute of it.
We arrived on the Wednesday evening and enjoyed a beautiful dinner in the Brasserie restaurant, overlooking the floodlit gardens to the rear of the hotel, where we later enjoyed a beautiful relaxing stroll....
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Thank you for the comments you have recently posted on Trip Advisor, and I was delighted to read that you have had enjoyable stays with us both at the time of your brother's wedding and afterwards. It is always nice to receive such lovely comments, and I do hope to have the pleasure of welcoming you back to Sopwell House...
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Stayed in one of the little houses (mews opened by Kevin Keegan in 1999) just great as separate lounge / bedroom / small kitchen great when u have two little kids. Great swimming pool, only downside was some old dear telling/stating kids only till 5pm - jobs worth.
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Thank you for informing me of your recent stay here at Sopwell House and I was very happy to read that you had an enoyable time, and thanks to your welcome feedback we will try to improve further in all the areas. I thank you for your loyalty and hope I may have the pleasure to welcome you back to...
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We booked in for 2 nights as my sister had her wedding reception here. We had a family room which was exceptional, huge and so so comfortable. Breakfast was plentiful and very very tasty, even my 3 and 7 year old loved it! Staff were very friendly and helpful, we cant wait to come again! Thank you for an amazing...
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As part of a group of 4 friends we were expecting a relaxing weekend where we would be able to chill out in the spa and have a lovely laid back evening. From the moment of arriving to the moment of leaving it was awful. The spa area was so busy there was such little space people were queuing just...
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Thank you for your comments recently posted on Trip Advisor, and I am so sorry that you have left us feeling so negative and disappointed.
I am very aware that the Spa and surrounding areas do become very busy, and I am happy to inform you that we are currently in the process of creating an additional area to enable...
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Really enjoyed our stay. Everything is so clean, staff are very professional and the Spa is really top notch. Such is the level of Service you receive its definitely on par with other more expensive Spa Hotels.....its just very minor things letting it down. The wine glasses were filled pretty much to the top (that's a big no no) and...
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Thank you so much for your comments and I was delighted to read that you enjoyed your recent stay here with us at Sopwell House.
Your kind comments are appreciated and will be expressed to the team, and I also note your comments regarding the wine and the cheeses, and I will ensure that these points are addressed at our...
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For my birthday my sweetheart booked a spa break at sopwell house. Jenny took the booking, very warm and friendly, sorted all my spa treatment times out and we had a lovely junior suite for the night as a free upgrade due to visiting a year ago and not having the best of service. Had to move lunch to the...
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Thankyou so much for taking the time and trouble to post your comments on Trip Advisor, and I was very happy indeed to read that you had an enjoyable stay, and thank you for the very positive feedback! Jenny will be delighted to read the comments and I will convey to the entire team your feedback regarding the Spa food...
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I recently attended a wedding reception and ceremony at SH. Whilst it was a lovely occasion, what struck me and many others was the extortionate prices being charged at the bar for drinks. £2.25 for a standard can of fizzy orange drink (average price approximately £2.00 for six cans of the same brand) was ridiculous and the beer and spirit...
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Thank you for your comments recently posted on Trip Advisor, and I am sorry that you feel our prices are not justified. We do aim to be competitive and continually carry out local surveys of other venues in the area. I will of course continue to monitor the situation and ensure that the items are changed accordingly. I thank you...
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