We had a premier room which was excellent except for the antiquated shower which flooded the floor. The location was fantastic. We were able to walk to the shops and the marina area and museums. The staff were all polite and very friendly and welcoming.

Booked this because it was a Mercure as I thought quality went with the brand and I was extremely disappointed. I paid for a prestige room and was very glad I wasn't in a standard one! The basin had had a chunk broken out of it and was stuck back together. The whole room was tired, the bar was closed... More

went on week end holiday spent the night at the royal had agreat night there staff realy helpfull only down fall was had to waite a hour to get served for eving meal and veg was hard and not peeled but meatwas nice and breakfast couldnt fault that was realy nice room was graite nice and clean

This hotel is in need of serious updating. Rooms are very small and scruffy. I had a "superior room" so goodness knows how pokey and run down the others are. Had to move room and no-one offered to carry my luggage or help at all. Food very overpriced and not great. It's a great location but that's about it. Will... More

we were a couple of elderly ladies on a bus trip from Newcastle and staying overnight in this hotel, what can i say, from the minute we got there we were overawed by this hotels opulent furnishings, from the lovely wood paneling and fixtures in the main reception area, room was nicely furnished with everything you'd need and a bonus... More

Overall it was a great stay, the staff were very polite and we would definitely stay there again, the price was fair, although its more for a couples night rather than a family in my opinion as some guest didn't seem to like the fact our children were a little over excited, will be going to stay there again on... More

Central hotel next to train station. Parking available free of charge in front of hotel. Upgraded to suite which was roomy, clean and modern. Restaurant salmon good, service good but slightly let down with old hard bread roll which they changed immediately. Good breakfast. Service good. Free wifi in room.

My parents, partner and myself visited the hotel on an all inclusive offer from 24th to 26th April. The break was excellent value for money, the service was exceptional and the staff were extremely welcoming and efficient. The food in the restaurant was amazing and the free bar from 7 til 11 was an added bonus. Would recommend for a... More

this hotel was wonbderful for a great mid week break.we visited from the 24th to 26th april (my husband ,daughter and partner and myself) the hotel is spotlessly clean,the staff very helpful and friendly. the food was exceptionally good andvery well presented.it is very central and not far from beverley race course which we visited (didnt win much though )but... More