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All 16 Kingston-upon-Hull hotels »

Mercure Hull Royal Hotel

3.0 of 5
170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Hotel amenities
Mercure Hull Royal Hotel
4.0 of 5 stars 265 Reviews
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265 reviews from our community

What travellers say about this hotel
  • Railway station(13)
  • Flat screen TV(10)
  • Very good(8)
  • FREE parking(7)
  • Full english(6)
  • Staff were friendly(5)
  • Great value(5)
  • Evening meals(5)
  • Short break(4)
  • Fully inclusive(4)
Traveller rating
    80
    101
    37
    25
    22
Only show reviews for Family (23) | Couples (120) | Business (58)
Date Rating
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW

had an absolutely fantastic time - hotel staff very helpful, curtious and welcoming - room very spacious and well kept - the food is absolutely delicious - very good choice, wonderfully prepared and presented - the hotel is central to various places to visit and the train station is behind the back of the hotel - very handy for getting... More

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Milton Keynes, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 May 2012 NEW

I recently organised an event here and couldn't be happier with how it went. The Conference Coordinator was very friendly and helpful, and had a real eye for attention to detail, which meant that I didn't have to worry about a million things at once! The staff on the night were also very helpful and the food was excellent and... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for your kind review. I am pleased to read that your conference has been a success. I have passed on your comments to the team, I hope that we can be of service again in the future. If you require anything, please contact Tyler again and she will be more then happy to assist you with any future... More

Blackpool
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

Only stayed one night- on a coach excursion - but it was an enjoyable experience ! Victorian grandeur combined with warm and well furnished rooms. The staff were exceptionally friendly and helpful More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for your review. It is always pleasing to read positive comments of my hotel. Positive comments give a boost to the team and it justifies all their hard work and dedication. Many thanks and I look forward to welcome you again in the near future. Regards, Luc More

Lancashire
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

We recently did a one night stay at this hotel on a National Coach Trip. The hotel room was very clean nice bedding comfortable bed etc. It is across the road from the shopping centre. Food evening meal and breakfast you really good nice food. Bar prices a little high. More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for your review. It is refreshing to read your comments. I have, however, taken on board your comment in regards to our bar prices. I will take this forward to our next group F&B meeting. I hope that despite the bar prices, you will come back in the near future. If you do so, please contact me directly... More

mansfield
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 April 2012

After a pleasant drive up we found a parking place on the side of the hotel. Reception couldn't find our booking but took a copy of our travelzoo info and booked us in. We then had our lunch there, soup and a sandwich. Went a walk into Hull through all the shops, found out coming out of Princes Quay shopping... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for your review. My apologies for the slight confusion upon check in. I have addressed this with my front office team. I also would like to apologize for the poor weather although my influence doesn't reach that far. I tend to believe that I live in 'sunny' Hull, however this has clearly not been the case when you... More

Gateshead
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 April 2012

Stayed at the hotel last weekend on a National Holidays break. Enjoyed every minute. We received great customer service throughout from check in, bar and restaurant staff. The hotel is in an excellent spot for visiting shops, pubs and whatever else Hull has to offer, you couldn`t get any nearer to the train station. We did expect some noise but... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
26 April 2012

Thank you for leaving a review on tripadvisor. I am pleased to read that you enjoyed your National Holiday's break in our hotel. You comments in regards to the staff have been passed on. It is always nice to read that we have done a good job. Thank you and I look forward to welcome you again in the near... More

Newcastle-upon-Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 23 April 2012

Just spent the weekend at this lovely hotel on a National holidays break......the hotel is very clean and the room had everything we required comfortable bed and immaculate bathroom. The evening meal was very nice..... presentation first class.....buffet breakfast with a vast variety. The staff in the restaurant and bar were very friendly and made sure everything was as you... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for your kind review. It fills me with joy that you enjoed your stay. My team works very hard to ensure all guest enjoy the best possible stay. I am pleased that their hard work has paid off. I look forward to welcome you again soon. Regards, Luc More

Rochdale
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 April 2012

I can't wait to return to this hotel. Excellent room, food and staff who couldn't do enough to make our stay enjoyable. Hull is a fantastic place with lots to see especially the Museum Quarter. More

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Cambridge, England
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012

Very helpful and friendly staff soon ironed out any problems, and had us fed and on our way to the theatre, serving us dinner well ahead of published time. The hotel is right on the doorstop for walking round the central part of Hull, and meant we did not have to use cars for the bulk of our trip, and... More

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Kingston-upon-Hull, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 23 April 2012

My friend and I recently ate at the Mecure Royal Hotel after missing out Train to Leeds. We shared a bottle of wine and ordered a hot sandwich off the menu. I ordered a Battered Fish Ciabatta (£7.00) - and my friend a Chicken Ceaser Ciabatta (£7.50). Seeing as a steak and onion roll was £12.50, we decided on those!... More

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See 9 more reviews by Vikki T for Kingston-upon-Hull
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
21 May 2012

Thank you for you honest review. Please accept my apologies for the delay in my response. I am disapointed to read that your experience wasn't up to our standard. What you describe is not typical to my hotel and I have taken this up with my kitchen team. My team aims to deliver quality food, however we didn't succeed on... More

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Additional Information about Mercure Hull Royal Hotel

  • Quality Inn Kingston Upon Hull
  • Quality Hotel Kingston Upon Hull
Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Price range (per night):* RM213 - 370

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Mercure Hull Royal Hotel
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