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All 16 Kingston-upon-Hull hotels

Mercure Hull Royal Hotel

3.0 of 5
170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Hotel amenities
Mercure Hull Royal Hotel
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291 reviews from our community

Traveller rating
    95
    91
    67
    28
    10
See reviews for
Families
31
 
Couples
120
 
Solo
17
 
Business
60
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cheshire
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 11 June 2013

I know this is an old lady of a hotel, once would have been grand but not so now. Furnishings and fittings tired and old. Room 109 shower head rusty and fixed so the wall opposite was showered and not me. Tiny room for a double. Food and service in restaurant is not bad. No bill at check out or... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
12 June 2013

Thank you for your review. I am sorry to read that you wasn't entirely satisfied with your stay. I would love to have the oppertunity to speak to you in order for me to apologies in person. Would you be so kind to contact the hotel and ask for me? I look forward to speak to you soon. Regards, Luc More

Truro, United Kingdom
1 review
5 of 5 stars Reviewed 6 June 2013

We had a premier room which was excellent except for the antiquated shower which flooded the floor. The location was fantastic. We were able to walk to the shops and the marina area and museums. The staff were all polite and very friendly and welcoming.

Was this review helpful? Yes 1
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
10 June 2013

Thank you for your review. I am pleased to read that you enjoyed your stay. I have taken up you point about the shower floor and my maintenance team will have a look at resolving this. I hope that you will stay with us again in the near future. Regards, Luc More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 2 June 2013

Booked this because it was a Mercure as I thought quality went with the brand and I was extremely disappointed. I paid for a prestige room and was very glad I wasn't in a standard one! The basin had had a chunk broken out of it and was stuck back together. The whole room was tired, the bar was closed... More

Review collected in partnership with Accorhotels.com

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
10 June 2013

Thank you for your review. I am dissapointed to read that your stay didn't match your expectations. I have spoken with the restaurant team in regards to the coffee during breakfast. I agree that this is unacceptable. I have emailed you directly in order to speak to you in person and I hope I am able to do so in... More

Newcastle upon Tyne, United Kingdom
2 reviews
4 of 5 stars Reviewed 27 May 2013

went on week end holiday spent the night at the royal had agreat night there staff realy helpfull only down fall was had to waite a hour to get served for eving meal and veg was hard and not peeled but meatwas nice and breakfast couldnt fault that was realy nice room was graite nice and clean

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
10 June 2013

Thank you for your kind review, I appriciate your comments about the staff. My apologies for the waiting time during dinner. I have passed this and you comment about the vegetables to the kitchen team. I look forward to welcome you again in the near future. Regards, Luc More

London
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 14 May 2013 via mobile

This hotel is in need of serious updating. Rooms are very small and scruffy. I had a "superior room" so goodness knows how pokey and run down the others are. Had to move room and no-one offered to carry my luggage or help at all. Food very overpriced and not great. It's a great location but that's about it. Will... More

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See 3 more reviews by Hard_Woman for Kingston-upon-Hull
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
10 June 2013

Thank you for leaving a review. I value your comments, as only, through constructive comments, we are able to assess and correct our quality and service. The hotel was build in 1851 and the rooms are indeed available in various shapes and sizes. I apologies for the fact that during your room move, nobody offered to assist you. I have... More

newcastle upon tyne UK
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 May 2013

we were a couple of elderly ladies on a bus trip from Newcastle and staying overnight in this hotel, what can i say, from the minute we got there we were overawed by this hotels opulent furnishings, from the lovely wood paneling and fixtures in the main reception area, room was nicely furnished with everything you'd need and a bonus... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a kind review on Tripadvisor. I am pleased to read that you enjoyed your stay from start to finish. The team works hard to deliver excellent customer service, and I am pleased that the hotel has impressed you. I have passed on your comments to my team. I hope I am able to welcome you again... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

Overall it was a great stay, the staff were very polite and we would definitely stay there again, the price was fair, although its more for a couples night rather than a family in my opinion as some guest didn't seem to like the fact our children were a little over excited, will be going to stay there again on... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a review on Tripadvisor. I am pleased that you enjoyed your stay. Children are more than welcome in our hotel and I appricaite (having children myself) that some people will not understand that a 'new' environment has an impact on their overall behaviour. (not in a negative way) Please don't let that deter you from returning... More

Felbridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 29 April 2013

Central hotel next to train station. Parking available free of charge in front of hotel. Upgraded to suite which was roomy, clean and modern. Restaurant salmon good, service good but slightly let down with old hard bread roll which they changed immediately. Good breakfast. Service good. Free wifi in room.

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for reviewing my hotel. I am pleased that you enjoyed your stay. I have passed on your comments to the Chef and the rest of the team. I hope that you will stay with us again soon. Regards, Luc More

Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 29 April 2013

My parents, partner and myself visited the hotel on an all inclusive offer from 24th to 26th April. The break was excellent value for money, the service was exceptional and the staff were extremely welcoming and efficient. The food in the restaurant was amazing and the free bar from 7 til 11 was an added bonus. Would recommend for a... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a review on Tripadvisor. I am pleased that you enjoyed our all-inclusive offer. It does indeed represent real value for money. I have passed on you kind comments to the team. I look forward to welcome you again soon. regards, Luc More

Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 26 April 2013

this hotel was wonbderful for a great mid week break.we visited from the 24th to 26th april (my husband ,daughter and partner and myself) the hotel is spotlessly clean,the staff very helpful and friendly. the food was exceptionally good andvery well presented.it is very central and not far from beverley race course which we visited (didnt win much though )but... More

Was this review helpful? Yes
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
10 June 2013

Thank you for your kind review. It is a pleasure to read that you enjoyed your stay. I have forwarded your kind comments to the team. I look forward to welcome you again in the near future. Regards, Luc More

 
 
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Additional Information about Mercure Hull Royal Hotel

Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull
Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotels in Kingston-upon-Hull
Price range (per night): RM209 - 415
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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