This was the first time we stopped at this hotel; it could of been a lot better. The lifts were very confusing as it seemed they missed a floor. We got the lift to second floor, we had two wheelchairs and we had to carry them down a set of stairs to get to our room. The disabled facilities were... More

The room was clean, that's the only good thing I can say about the place. On arrival the deal I'd booked was not recognised by the reception staff who were reasonably polite but surly. The pricing mix up was resolved when I showed my confirmation but then they said they wanted paid up front! Extraordinary. I've never come across this... More

stayed at this hotel on the 3rd/4th May 2013. Room was a sea view which was lovely but it was cold and the hotel get to say when heating goes on and off..I feel this is wrong as I have paid them to stay in their hotel at a cost. They also had the NYFYC in Blackpool so a lot... More

Right by north pier.A cheap hotel [you get what you pay for],the staff were ok and polite,room was fine for one night,clean and tidy. The entertanment for a two star hotel was great.The night we stayed we saw the resident entertanment team and thought them very good.All in all good value for money.

We stayed at this hotel in March, during a cold spell on our first visit to Blackpool. I wished I'd spent more and stayed somewhere nicer! Staff a reception were mostly rude or unhelpful , but that appeared to be due to a shortage of staff and no management about to deal with complaints. The building interior is grubby and... More

I am writing this review after giving the management at the Grand Metropole Hotel, Blackpool several chances to redeem themselves after this experience, but as you did not, I am now leaving this review to warn others of what to expect from this hotel. I would like to let everyone know of the terrible experience we had staying at the... More

We stayed in the Metropole a few years ago in 2010 and found it to be excellent with a bright, clean and tidy room and an excellent breakfast thrown in. On the strength of this we thought we would stay again for a two night break. But wished we hadn't. When we got here we checked in at reception and... More

we have just got back from a 4 night stay. When we got to our room the room was dirty & the shower door was hanging off! We went down to reception reported it, i was honest with her & said this was my 7th visit to the metropole & its the worst room i have stayed in there was... More

We stayed in this hotel two weeks ago and it was disgusting. Smelly, cobwebs hanging from the bedroom ceiling, bathroom tiles dirty, windows dirty, dirty cups, breakfast inedible, stains on the bedding, stains on the walls, public toilets smelled of urine. Dont see where the millions have been spent.