I stayed at this hotel for the best part of two weeks, while on a training course. The staff were very friendly, breakfast was great! The room was comfortable and was adequate for my needs. The only grumble I would have is that the prices for food and drink were very expensive. Two beers for £4.90 across the road, but...
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Stayed there a couple of nights ago with four colleagues. The rooms are small for a four star hotel although I had a Sky Studio which was a lot bigger but with a tiny bathroom - could just about squeese in! There was no mirror at the dressing table so no facilities for ladies to sit down and blow dry...
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Spent one night here, meeting friends in Leicester for supper. It is convenient, it has its own car park (which I had to pay for). Nothing about the hotel said 4 star... The carpets are shabby, the furniture looks tired, it needs an overhaul. The bedroom (twin beds) had the smallest single beds I had ever been in (turned over...
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Thank you for taking the time and trouble to post a review.
We achieved four star status over two years ago and it was mainly down to the 5 star service we offer as most of he previous tripadvisor comments would suggest.
We offer complimentary WiFi in our lounge and are hoping to introduce this to the entire hotel early...
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My wife & I stayed at the Mercure Hotel in downtown Leicester, Leicestershire, UK for seven days while visiting newly found family. The room [called a "Sky Studio"] was very large for an English hotel in my limited experience. The late nineteenth century facade has been very well preserved and still is marked "Grand Hotel", a title which is still...
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Thank you for taking the time and trouble to post a very postive review.
I was delighted you recognised the staff as being the hallmark of the hotel as they are a fantastic team.
I was also glad you enjoyed the food and wine at dinner each night.
Our location is great, being in the heart of the city and...
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We booked this hotel as we were in Leicester to watch rugby as the hotel is within walking distance of Welford Road, The location of it is great, right in the centre of Leicester and having a large car park is a real bonus. It costs £5 but I think that is reasonable compared with other city hotel carparks. The...
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Thank you for taking the time to post a positive review.
Delighted by your comments regarding the team as the are excellent.
I take feedback very seriously and I was glad you where impressed by my personal response to your survey.
We are hoping to see some investment by the end of this year and this will include the replacement...
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I have stayed in this hotel on a number of occasions with my girlfriend. The location is right in the heart of leicester and close to good restuarants and shops.
The staff were very friendly and went out of their way to ensure that our stay was comfortable and relaxing. Make sure you get to the breakfast, its definately worth...
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Thank you for taking the time to post a very positive review.
I was delighted to see you have stayed with us on numerous occasions and you have found the staff friendly and always go out of their way to make your stay more comfortable.
It was also pleasing to read that you never miss breakfast!
We look forward to...
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I booked this hotel through Booking.com and paid just £45 through their 'flash' sale.. I had previously seen the same hotel advertised at £100 per night and thought I was getting the bargain of the century.. How wrong i was! If i had have parted with £100 for this hotel I would have demanded a refund and found somewhere else...
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Thank you for taking the time to post a review.
I was glad to read you reserved a room on our fantastic offer for May.
I was disappointed to read your comments, as clearly they are not indicative of the previous comments on tripadvisor.
We have 104 bedrooms which are well appointed, clean, exceptionally well maintained and comfortable.
We are...
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We have recently booked to stay at this hotel in June. We have stayed here twice before and absolutely love it. The location is fantastic for everything you need whether it is shopping, eating out or a night on the tiles. The rooms are always immaculate with everything you need and the staff cant do enough for you any time...
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Thank you for taking the time and trouble to post such a postive review.
I was delighted to read your comments regarding the team and especially our Restaurant Manager who gave you a history lesson over dinner.
It was also pleasing to read the feedback regarding the rooms being immaculate.
Our car parking is very reasonable at £5 per night...
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Having stayed at this hotel on several occasions, I was disappointed to find, at check out, that I was charged £5 to park my car overnight. On the plus side, we were pleased to discover that we could check in early, staff were friendly and helpful and breakfast was good.
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Thank you for posting a review.
Our car park is very reasonable for a city centre hotel at £5 per night and is infact cheaper than most of our competitors.
On a positive note I was glad to read the comments regarding our team, they work extremely hard to provide the best service at all times and I was delighted...
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