I was working in Liverpool for 5 days and unfortunately for me my company booked me in to this hotel. From the begining I arrived all was terrible. I had 5 bags and not one person helped, check in took 35 minutes!!!!Rooms musty and small. No hot water in the shower and all I was told was that you have... More

This was our first trip to Liverpool so not sure of a suitable hotel location. We were delighted with our choice. Holiday Inn are usually reliable with clean and comfortable standard rooms, excellent breakfasts and helpful staff. Well done, Liverpool! Parking is an adjoining, multi-storey complex . As guests we were given much reduced rates. Opposite Lime Street Station with... More

Stayed here in late 2011. The hotel is in a reasonable location, right opposite Liverpool Lime Street railway station. In recent years, the hotel has been re-clad on the outside, and I believe the lobby has been refurbished slightly. The hotel is part of a tired shopping centre, and parking is in a tired multi story adjacent car park. This... More

I enjoyed my stay, and, but for a few flaws a very good may have been my rating. Starting with the positives- really friendly check in- I had not got my IHG loyalty card with me, but they looked up my details and credited me for my stay. Bed was really comfortable- and I love the option to choose "hard"... More

My family and I spend 5 days at the hotel last week. The hotel is centrally situated not far from shopping and other main attractions. The hotel staff are polite and very helpful. The room was spacious and clean. i throughly recommend the hotel More

I travel a lot and this hotel was definitely the worst I have ever been. To start, in our reservation we ask for non-smoking room but when we arrived we got a smoking room, and when we call to the reception, we were told that there was no more rooms available, that the only thing they can do is to... More

Convenient location. Staff were all superb. Quick check-in. Room was a little small and a little plain but clean and well presented. Comfy bed, good pillow menu. Nice cityscape views from the window. Good sized desk, large TV with decent selection of channels including SkySports, free low band internet, high band internet was very fast and only £5 (makes you... More

Holiday inn city centre great,straight off the train into hotel.Room clean and bright,staff very friendly breakfast worth the money on the sunday morning. Went to the cavern on saturday night to see a beatles tribute band.Shame we had to come home early sunday the weather was terrible and i wasnt very well,we will be going back great place. More

When we were checking in we were told we had been upgraded to the presidential suite. It was really nice and massive. The rooms were clean, the staff were all very friendly and it is in a central location. More