This hotel is an absolute disgrace. We booked a stay of 4 nights in advance but on arrival we were asked to complete a form without any explanation as to what it was. I know I should have read the small print, but it turns out this made their refunds policy null and void. Upon inspecting the rooms (one of... More

THIS HOTEL-HOSTEL IS CERTAINLY THE W O R S T AND MOST HORRIBLE I HAVE EVER BEEN TO MY LIFE the owner of this awful hotel is an awful woman from bulgaria and in the beggining was kind when i got there to pay for my stay and then she put out her realy face...RUDE AND TERRIBLE very expensive for... More

After reading the reviews on here I was absolutely dreading staying here on New Years Eve however when getting there I found that it wasn't quite as bad as I imagined. The floors and carpets do look dirty and un-hoovered, but if you keep your shoes on it's ok. The toilet is absolutely miniscule and the room is very plain... More

Despite receiving email confirmation of our booking, when we arrived we were told there was no room available and that we would have to move to another hotel. The reception/dining room is located in the basement, down a flight of very narrow and unsafe stairs. The person there was unhelpful to the point of rudeness and failed to explain why... More

I stayed on saturday night with my partner and my mum her partner, the website looked really nice and thought we had a winner with the price. when we got there you walk in where there was leaflets of pizza places and curry houses all over the floor which no one bothered to pick up. it smelt old and damp... More

There is everything wrong with this hotel, the blanked was very, very dirty when I came, and there are no elevators. The stairs are steep, dirty, bad-smelling and dangerous. The staff is unfriendly and they are even dirty as well. This was an awful experience and I couldn't even stay there over the night this was that bad - and... More

Rooms are very small, en-suite facilities are smaller than in a camper and dirty, staff ist very unfriendly. 2 of 3 PCs in their 'mini buisness center' did not work as well as the TV in the room. Breakfast was miserable. We stayed for 5 nights. During the whole stay the room has not been cleaned...! More

Absolute unfriendly service, toilett brown(sh...!!!), room was never cleand. Shower and toilett in a motorhome are bigger. Carpet dirty and stinky! If you want a cleand room, you have to do it by yourself, even on your arrival day- NEVER EVER. A pitty, that this was one of my first impressions of London. It's better to sleep besinde a homeless... More

I booked a newly refurbed double room using the website... the rooms on the site looked good and the site was pretty professional. Reality was very different, true... the room had been recently refurbed... it still had paint spashes on the bedspread (and other stains)... and spilt paint marks on the floor. The room was horrible, with holes in the... More