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The Kensington Hotel

5.0 of 5
109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Hotel amenities
The Kensington Hotel
Ranked #92 of 1,069 hotels in London
4.5 of 5 stars 304 Reviews
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304 reviews from our community

What travellers say about this hotel
  • Great location(13)
  • Tube station(12)
  • Very nice(7)
  • Superior room(6)
  • Friendly and helpful(5)
  • Flat screen TV(4)
  • Free internet(4)
  • Natural history museum(4)
  • Hyde park(3)
Traveller rating
    181
    88
    22
    8
    5
Only show reviews for Family (42) | Couples (130) | Business (57)
Date Rating
Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW

My husband and I stayed here for 3 night while we were working at a tradeshow at Olympia. All in all it was an okay stay, but as you will read below, not fantastic, especially for what you are paying. When we arrived there was no one to help with bags, or open the door for us. We had to... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
22 May 2012

Dear MrandMrsNewton, Firstly we would like to thank you for taking the time to share your experience of us here at The Kensington Hotel, our team and I appreciate it. We were pleased to read you found our location so convenient. We are deeply committed to ensuring you enjoy your stay so we were saddened to read that you encountered... More

San Francisco
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 19 May 2012 NEW

We stayed at the Kensington for four nights. The location is great----a few minutes to the South Kensington tube station, lots of small stores and restaurants within walking distance. The staff is very helpful and professional. The hotel is luxurious and our room was neat, clean and nicely decorated. There were two iMacs downstairs. We didn't have breakfast at the... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
22 May 2012

Dear IndTraveler, Thank you for taking the time to write a review, we appreciate you taking the time to share your experience. We were pleased to read you found our location so convenient and you enjoyed the feeling of luxury in your room. Our team here is committed to doing everything we can to make your stay as perfect as... More

Norwich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 17 May 2012

We just stayed one night and thought the hotel was lovely. Reception staff were very pleasant and even let us check in earlier than 2pm. I found the room very small and was disappointed that the bed linen had seen better days. It was clean and fresh but had holes in several places. The pillow case had a cigarette burnhole... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
22 May 2012

Dear 55Mary55, Firstly we would like to extend our gratitude for you taking the time to write a review and share your experience of us to the travelling community. We were pleased to read you found our location so convenient and your kind words regarding our bar staff will be passed on. We were disappointed however that you were dissatisfied... More

San Diego, California
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 16 May 2012

During a 3-day side trip to London we stayed at The Kensington Hotel for 3 nights, and it turned out to be a great choice. The Kensington Hotel is a 5-star luxury hotel in the same high-end category as, for example, Ritz-Carlton or Four Seasons hotels. Though by no means a budget choice, the price we paid was surprisingly reasonable... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
22 May 2012

Dear raner, Thank you for choosing The Kensington Hotel for your visit to London. Our team work very hard to ensure your experience with us is as perfect as possible so it is wonderful to read that you so enjoyed your stay with us. It was a pleasure to welcome you. Your kind words regarding the staff, the hotel’s location... More

Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 14 May 2012

This is a charming looking hotel built within a series of townhouses in South Kensington close to Hyde Park. The public areas are sumptious and the staff are all extremely welcoming and helpful. That said the rooms are disappointing in that they don't deliver the level of convenience you might expect in a property of this level. We booked a... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
16 May 2012

Dear bollucks, Thank you for thinking of us at The Kensington Hotel for your visit to London. I was delighted to read that our team treated you so well and you enjoyed our public areas. We were, however, disappointed that you weren’t completely satisfied with your room. As I am sure you saw whilst viewing different rooms they can differ... More

Celle, Germany
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 May 2012

The Kensington Hotel is a lovely boutique hotel, just 5 minutes from the South Kensington Tube Station (Picadilly, Central & Distict Line), although if you have time it's more fun to take the 14 bus along Old Brompton Road,Hyde Park,Picadilly Circus to Oxford St. The surrounding area is beautiful and fun to explore-as well as the V&A & Natural History... More

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TheKensingtonHotel, Owner at The Kensington Hotel, responded to this review
16 May 2012

Dear Gurke13, Thank you for taking the time to write a review and share your experience. Your willingness to take the time is greatly appreciated. We were thrilled to read that you so enjoyed the hotel, it’s décor and it’s convenient location. We were disappointed that you weren’t completely satisfied with your room. The Kensington Hotel is converted Townhouse and... More

Singapore
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 9 May 2012
2
people found this review helpful

We stayed in this hotel for 5 nights and had a terrible experience with payment and promises. To cut the story short we had an email confirmation for 185 pounds inclusive of breakfast but was told during check in that breakfast was not included. I wonder what inclusive meant. And was told that breakfast Can be purchased at 20 per... More

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TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
22 May 2012

Dear Michloh, Thank you for taking the time to write a review, I appreciate these things take time and wanted to extend my gratitude, your feedback as is both valued and useful. I was disappointed to read that you encountered problems with your reservation and you were dissatisfied with the level of service. Please be assured that our management team... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 May 2012

This was out first visit to The Kensington Hotel and we really enjoyed our visit. Rooms are bigger than usual and well appointed. The hotel has a bit of an "old world" feel but dont let that put you off. Great staff, particularly the guys at the bar who consistantly remembered what drinks we had ordered the previous evening. Breakfast... More

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See 2 more reviews by PeterR931 for London
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
8 May 2012

Dear PeterR931, We were delighted to read your kind words regarding your recent stay at The Kensington Hotel. I have passed along your comments to our team here and your willingness to share your experience is both valued and appreciated. We work hard to do everything we can to enhance your time in London so it is a pleasure to... More

Liverpool
Senior Contributor
44 reviews 44 reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 May 2012

My daughter and I booked afternoon tea at this hotel during a recent trip to London. Tea was served in the lounge where there were plenty of comfortable chairs and sofas with a real fire burning brightly in the fireplace. Tea consisted of an excellent selection of sandwiches, warm scones with delicious preserves and clotted cream, and seven cakes for... More

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See 5 more reviews by lindie_h for London
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
8 May 2012

Dear lindie_h, Thank you for taking the time to share your experience of Aubrey Restaurant at The Kensington Hotel. Our entire afternoon tea menu has recently been reviewed and everything is hand made with care and attention so we were delighted you so enjoyed our chef’s efforts. In regards to the coffee we appreciate you bringing this matter to our... More

Milan, Italy
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 May 2012

Located very close to South Kensington Tube station,this hotel is really very nice.The lobby and the restaurant ( where the breakfast is served) are chic and cozy.The staff is friendly and efficient;we asked for an early check in ( 10 AM ) and they arranged that without any problem. The only little " minus" is the room, quite small. We'll... More

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See 2 more reviews by davide c for London
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review
8 May 2012

Dear davide c, We would like to thank you for choosing The Kensington Hotel for your visit to London. Our team work very hard to ensure your time with us is as perfect as possible so we are delighted to read that you so enjoyed our lobby area, Aubrey Restaurant and the Hotel’s location and that our team treated you... More

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Additional Information about The Kensington Hotel

  • Kensington Hotel London
Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Price range (per night):* RM826 - 1,812

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The Kensington Hotel
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