Got off to a rather rocky start with checkin. Unfortunately, this young lass Laura from Vancouver Canada was a real snot. She was too busy kibitzing with other people instead of helping us register. We got in rather late and were tired, to say the least, what with the time change and jet lag. But if we were men in...
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I booked Sanderson recently for some friends of mine who were travelling from Australia and I wanted to give them one special night. Sanderson was perfect. They came back and said all sorts of lovely things: the staff were fantastic, they always seemed ready to help and talk, even if it wasn't their job. they were confident they could call...
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I stayed there for 2 days. The decoration was very special rather minimal. Bathroom was excellent with shower room and bathtub as well. Very clean. Room service great. Spa piece of art. This hotel has a nice sense of a smaller friendly hotel. My only complain was that there was not real honey at breakfast but only akakia honey which...
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No wonder this is hidden away on the hotel website. It is overpriced and is sitting on the fence being advertised as the "Madhatters tea party" which forbids any dressing up or celebration of it's namesake. Putting a 'drink me' label on a bottle, does not a Madhatter tea party make!
Beautiful looking hotel but isn't the patio a bit...
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We were looking for a slightly whacky, crazy, but still sophisticated hotel with a high level of QOL for the weekend, and we found it at the Sanderson. As soon as we entered the reception, it felt bright and airy with some whacky furniture and visuals in it. The staff behind the reception desk were cool and sexy, and set...
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We’re so pleased that you found us, and at such short notice. Thank you for such a great, detailed review, and it’s lovely to know that you and your wife enjoyed so many elements. The Long Bar is a popular destination for residents and visitors, and the Purple Bar is our jewel for resident guests to enjoy a more relaxed...
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The service was impeccable, friendly but not overbearing. the room was clean, well stocked, and comfortable.
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It’s wonderful to know that you enjoyed our style, both for service and room, and we very much look forward to welcoming you back when you are next in London. Please do let us know when you have booked so that we can ensure another impeccable stay.
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Tonight my fiancee and I visited the Sanderson, In Soho, London, for the Mad Hatters Sunday Afternoon Tea party. Upon entering the hotel we felt like we had disappeared in a world of fantasy full of class and style. Friends recommended the Sanderson as one of London's places to be and what we saw and experienced overcame our expectations in...
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Dear James, we really appreciate your fantastic review and so pleased that you and your fiancé enjoyed your visit to Sanderson, particularly when you had been recommended by friends. Thank you also for your lovely comments on service, particularly from Claudio, such recognition is very much appreciated and it’s great to know that he created a particularly memorable guest experience...
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I went to the mad hatters tea for my birthday. Very disappointing. In particular the finger sandwiches. They were dry and curled up. When I complained to the manager he did not apologies but offered the assurance that they had been made that morning, at £35 a head I think they should me made fresh to order! I suggested that...
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We’re very sorry for any disappointment on such a special occasion, and apologise for any less than attentive or gracious service. Unfortunately, we do not appear to have received any subsequent correspondence, please contact greg.iglicki@mhgc.com to discuss your concerns and advise the email address used so that we can ensure there is no email issue for any address. We would...
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I was at the Sanderson last week for job reasons, with a large group of guests. I would suggest this hotel to anyone: elegant, modern, central. The design attitude is really well executed, furniture is stunningand all the officers are extremely kind, with a problem solving approach. Breakfast is good and also the malaysian restaurant is really tasty.
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Thank you so much for your wonderful review and recommendation, we’re delighted that you enjoyed our location, our restaurant (Suka), and our style of service. We look forward to welcoming you back when you are next in London and please let us know when your next reservation is confirmed.
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A very disappointing experience. Very poor service-disinterested staff. All served together - champagne brought with tea cakes etc. No one asked if we wanted more tea or if things were ok. Table next to us was having chineese food!!! Smell of this off-putting. Cold despite the heaters. Not worth £35 a head - worth about £5!!
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Please accept our very sincere apologies for any less than gracious or attentive service and this will be discussed with the team. Suka is a Malaysian restaurant so there is possibility that a guest dining on the Terrace will order some items from the menu during the Afternoon Tea period and we are sorry if this impacted your own enjoyment....
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