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Holiday Inn Express London Royal Docks - Docklands

3.0 of 5
1 Silvertown Way | Canning Town, London E16 1EA, England (East End / East London)
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Holiday Inn Express London Royal Docks - Docklands
Ranked #403 of 1,081 hotels in London
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386 reviews from our community

Traveller rating
    75
    170
    98
    27
    16
See reviews for
Families
68
 
Couples
88
 
Solo
36
 
Business
83
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kraków, Polska
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

We have had a wonderful stay in this hotel. We had a little problem on the second day but the staff rose to the occasion, simply went out of their way to help us. Special thanks to the Front Office Manager. Would definitely stay there again! Regards from polish friends!!!

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Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
22 May 2013

Dear Kulczyk, Thank you so much for taking the time to write a review on TripAdvisor about your stay here at the Holiday Inn Express London Royal Docklands. I’m glad my team made a good impression on you and that you really enjoyed your stay. My team and I look forward to welcoming you back upon your next visit to... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 21 May 2013 NEW

If you are attending Excel for any reason this is a good place to stay. Good value for money, very clean and the staff are very friendly - just don't ask front desk staff to get you a taxi - double the price of a black hackney - that really was our only complaint.

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Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
22 May 2013

Dear Mairis S, Thank you so much for taking the time to write a review of your recent stay with us at the Holiday Inn Express London Royal Docklands Hotel. I am glad that you enjoyed your stay and found us to be good value for money. I am sorry that you found the taxi company that was called from... More

Montreal, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

Aside from the friendly and helpful staff, we wouldn't recommend this hotel. The mattress of our double bed was awful, you could feel the springs, and it was over-soft. We spent four nights there and honestly, we weren't able to get a good night sleep, because of the poor mattress and pillow quality. The breakfast buffet was okay. The viennoiserie... More

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See 8 more reviews by EverybodyCooks for London
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
22 May 2013

Dear EverybodyCooks, Thank you so much for taking the time to write a review of the Holiday Inn London Royal Docklands Hotel. I apologise that you were disappointed with your stay and found our beds to be too soft for your liking. The complimentary breakfast served each morning is served to a standard and specification set by Holiday Inn Express.... More

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Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 May 2013

Definitely one of the worst hotel experiences I have ever had to suffer. After working for 12 hours I returned to my hotel room for my 2nd night exhausted to find all of my stuff had disappeared. The gentleman behind the desk was utterly clueless and had no idea what was going on. After an hour of messing about they... More

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Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
15 May 2013

Dear honeymonster99, Thank you so much for taking the time to write about your stay with us here at the Holiday Inn Express London Royal Docklands Hotel. Please accept my sincere apologies for the problems you encountered during your recent stay with us. Could you be so kind as to forward your reservation details to myself at tbarrie@redefinehotels.com. This will... More

New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 May 2013

This hotel is one of the BEST hotels around. The front desk has the most patient, reliable and sweet people I've ever met. The hotel has free breakfast that can satisfy the heartiest man with bangers, beans & eggs. Or it can satisfy the lite eater with yogurt, fresh grapefruit and croissants. The hotel is one stop away from the... More

Was this review helpful? Yes
See 3 more reviews by Jzbs for London
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
15 May 2013

Dear Jzbz, Thank you so much for taking the time to write such a wonderful review about your stay here with us at the Holiday Inn Express - London Royal Docklands Hotel. I am so glad you enjoyed your stay and that you were particularly impressed by the teams customer service. It always makes me feel proud of my team... More

Bristol
1 review
4 of 5 stars Reviewed 8 May 2013

Stayed at this hotel to go to a concert at the O2 perfect for what we wanted very close to tube clean and tidy good choice of breakfast in the morning. Would definitely recommend.Very good value for money and staff very friendly and helpful.

Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
15 May 2013

Dear MichelleB, Thank you so much for taking the time to write a review of your recent stay with us at the Holiday Inn Express London Royal Docklands Hotel. I am glad that you enjoyed your stay and found the location perfect for your overnight visit for a concert at the O2. Thank you once again for your comments and... More

Barry, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 30 April 2013

Myself and 2 friends stayed here when we came to London to see Beyonce at the O2 last night (29th april). Check in was quick and easy, lady at the desk was happy and smiley :) room was clean, comfortable and very nice. Tea and coffee facilities and hairdryer are provided. The tube station isn't far from the hotel and... More

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See 2 more reviews by BeckyfromBarry for London
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
7 May 2013

Thank you so much for taking the time to write a review of your stay here at the Holiday Inn London - Royal Docklands Hotel. I am so pleased that you enjoyed your stay and my team will certainly appreciate your kind comments about the service. Your comments are of great value to us as they help us to understand... More

Bristol
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 29 April 2013

We stayed in this hotel to see an act in the O2 recently. Whilst my friend and I only stopped for one night, the twin room provided was clean and a decent size. Tea and coffee facilities are available in the room as is dove hand soap/shower gel. We had a room on the first floor and I was worried... More

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Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
7 May 2013

Dear Japonicastar, Thank you so much for taking the time to write about your stay with us here at the Holiday Inn Express London Royal Docklands Hotel. It was wonderful to read about how much you liked the hotel and appreciated the location, breakfast and the standard cleanliness. I am sorry that you did not find the team too chatty... More

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 28 April 2013

From start to finish, breakfast, beds, and a place to relax each night....this place had the most amazing and wonderful staff I have encountered in years. I had no problems with my stay. Friendly people who are very customer oriented and honestly nice. I will certainly stay here again!

Was this review helpful? Yes
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
7 May 2013

Dear Ergasia, Thank you so much for taking the time to write such a wonderful review about your stay here with us at the Holiday Inn Express - London Royal Docklands Hotel. I am so glad you enjoyed your stay and that you were particularly impressed by the teams customer service. It always makes me feel proud of my team... More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 28 April 2013 via mobile

Nice clean room, friendly staff very helpful, breakfast was good but no bacon? Would recommend if going to the o2 as its only one tube stop away, bit pricey if paying full price, i booked though late rooms which saved me £100 which is a bonus, if all you need is somewhere to sleep and recharge yourself ready for the... More

Was this review helpful? Yes
Tracie B, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review
7 May 2013

Dear JonathonC, Thank you so much for taking the time to write a review about your stay here with us. I am so pleased that you enjoyed your stay and that you found the location ideal for your trip to the O2 arena. I am sorry that you was disappointed that we do not serve bacon with our breakfast. Holiday... More

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Additional Information about Holiday Inn Express London Royal Docks - Docklands

Also Known As:
Holiday Inn Express London Royal Docks - Docklands Hotel
Holiday Inn Express London Royal Docks - Docklands Hotel London
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Address: 1 Silvertown Way | Canning Town, London E16 1EA, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar/Lounge Business Centre Free Breakfast Restaurant Wheelchair access
Hotel Style:
#293 Business Hotels in London
#359 Family Hotels in London
Price range (per night): RM333 - 946
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Express by Holiday Inn London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk.O2 Arena is also a short distance away (only one tube stop). The Express by Holiday Inn London-Royal Docks/Docklands Hotel has 136 fully air conditioned ensuite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings .The hotel is well situated for the 2012 Olympic games. ... more   less 
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