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Shaftesbury Premier London Notting Hill Hotel Reviews, London

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Shaftesbury Premier London Notting Hill

4.0 of 5
5-7 Princes Square Bayswater, London W2 4NP, England (Kensington and Hyde Park)
Hotel amenities
Shaftesbury Premier London Notting Hill
80 traveller photos
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Ranked #491 of 1,076 hotels in London
3.5 of 5 stars 443 Reviews
Most recent review
“Great location”
4 of 5 stars Reviewed 5 June 2013
lorrainecusack215 Dublin, Ireland
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443 reviews from our community

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Families
42
 
Couples
177
 
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56
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location”
4 of 5 stars Reviewed 5 June 2013

The location was perfect as it was a minute walk from the Bayswater tube. Made it very handy for getting around London. The staff were very friendly and our room was upgraded when we booked in without requesting it. The room was small enough but very warm, comfortable, clean and modern design. I would gladly stay here again for city... More

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Aparna A, Manager at Shaftesbury Premier London Notting Hill, responded to this review
13 June 2013

Dear Guest, Greetings from Shaftesbury Premier London Notting Hill. It was a great pleasure serving you . We are pleased to know that you will be choosing to stay with us again. Kindly write to me prior to your future visit as I will ensure you are comfortable & enjoy your stay with us. Looking forward to welcome you. Kind... More

1 review
“Unreliable reservation!”
2 of 5 stars Reviewed 3 June 2013

I arrived relatively late in the day and therefore I had called the hotel to make sure that the would't give away my room but when I arrived exactly that had happened. The tried to make excuses and calmed that they had tried to call me which they had not. Rather it seems to be a standard procedure in this... More

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Aparna A, Manager at Shaftesbury Premier London Notting Hill, responded to this review
7 June 2013

Dear Guest, Greetings from Shaftesbury Premier London Notting Hill. Please accept our sincere apologies for the inconvenience caused to you in regards to the transfer situation which was quite unfortunate. We can truly understand how annoying it must have been for you to go through a situation like this. We are also very sorry to hear that the staff was... More

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1 review
“enjoyable stay”
4 of 5 stars Reviewed 30 May 2013

good place for when you just really need somewhere to stay and close for sightseeing in London, my room was small but it had a good bed and toilet/ shower facilities in the room. It just needed to have a fridge to be an excellent room, although there probably not enough room for a fridge.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Aparna A, Manager at Shaftesbury Premier London Notting Hill, responded to this review
13 June 2013

Dear Guest, Thank you for choosing to stay at Shaftesbury Premier London Notting Hill. We are pleased to know that you had a pleasant stay with us and found the location appropriate. Due to Victorian architecture few of the rooms tend to look compact. Very sorry if the size of the room caused any discomfort to you. Please write to... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Lovely experience”
4 of 5 stars Reviewed 29 May 2013

The staff were very helpfull in giving us directions and things to do it was our honeymoon so chan was nice and upgraded us to their club room. Hotel was in a great location rooms were quite mall but that is normal for London. Premier is an easy bike ride to all major attractions in london

Was this review helpful? Yes
Aparna A, Manager at Shaftesbury Premier London Notting Hill, responded to this review
4 June 2013

Dear Guest, Greetings from Shaftesbury Premier London Notting Hill. We are pleased to know that you had a great time during your stay and found the location appropriate. It will be a great pleasure serving you again. Please do write to me in advance about your future stay as I will ensure you are comfortable. Kind Regards Sincerely Aparna frontoffice.nottinghill@shaftesburyhotels.co.uk More

Shaftesbury, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“What are the Shaftesbury group up to?”
1 of 5 stars Reviewed 28 May 2013

I booked at least 5 days in advance on lastminute.com for 20 May 13. Subsequently I read some reviews that made for bad reading. No rooms, taxi trips to another hotel etc etc. Surely the hotel would have learnt its lesson. Oh no it hadn't!! I arrived punctually, in the early afternoon and they were waiting for me. They were... More

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Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
4 June 2013

Dear Guest, Thank you for choosing to stay with us at Shaftesbury Premier London Notting Hill. We appreciate your valuable feedback as this will certainly assist us to meet and exceed our guest's expectation. Please accept our sincere apologies for the inconvenience caused to you due to the transfer situation. We can truly understand how annoying it must have been... More

Mandurah, Australia
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
“Good location”
3 of 5 stars Reviewed 15 May 2013

Stayed here for 5 nights in April. Best thing about the hotel is the location. Close to Bayswater tube station. Easy walking distance to Hyde Park, Portabello road, pub on the corner and lots of restaurants to choose from. Bad points. This is the smallest hotel room I have stayed in anywhere in the world. You have to take turns... More

Was this review helpful? Yes 2
Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
27 May 2013

Dear Guest, We thank you for the comments . As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to do the arrangement. We are looking forward to welcome you back in the near future. Kind... More

Manchester, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Awful!! Do Not Book! ! You may not even get a room!!”
2 of 5 stars Reviewed 9 May 2013

I arrived last night after booking through Booking.com and receiving confirmation by email. Reception said they had tried to contact me - they hadn't, I was on email and telephone all day. They explained there were maintenance issues with the room and I was being transferred to another hotel!! I was not happy. After a long journey and am early... More

Was this review helpful? Yes 2
Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
15 May 2013

Dear Guest, We are truly sorry that you had a bad experience at the Shaftesbury Premier London Notting Hill. We pride ourselves on quality customer service, but it appears on this occasion we have failed to meet the required standard and for that we sincerely apologies. We had a maintenance issues and as such had to find alternate accommodation for... More

Somerset
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Well, The Reception Was Nice!”
2 of 5 stars Reviewed 8 May 2013

...but the reception was all I saw. Never stayed here before and was pleased with the rate through last minute.com. Pleasantly surprised as I approached the hotel, a fine looking Georgian terrace which is set around a nice traditional London square. So far so good. However, when I tried to check in I was told that they were fully booked... More

Was this review helpful? Yes 1
See 3 more reviews by Mark C for London
Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
15 May 2013

Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had. May i kindly request you to please email me on dm.ship@shaftesburyhotels.com... More

maryland outside dc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great room nice service - but some questions...”
3 of 5 stars Reviewed 7 May 2013

We were very happy with the hotel location and after requesting room upgrades we were very pleased with the rooms - including the view over the square. For the price they were very updated- with nice details -even lighting by the bed on a dimmer. The people behind the desk went out of their way to be helpful. Those were... More

Was this review helpful? Yes
Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
27 May 2013

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our rooms. In regards to Wi-Fi, we do not have Wi-Fi in rooms & same we advertise in our website. However, we do have wire connection in... More

London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Attention if you reserve a taxi”
3 of 5 stars Reviewed 6 May 2013

The rooms are clean and the location is good, near to Portobello road and to Notting hill tube station, Bad note is that we asked to reserve a taxi for the early morning of departure, and I was surprise to see that a no official taxi arrived, it was a private car and the foreign driver didn't know streets, and... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Mandar D, Manager at Shaftesbury Premier London Notting Hill, responded to this review
27 May 2013

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our rooms. In regards to taxi, we arrange local taxi company & it’s very much registered company. We cannot call out Black cabs as its unable to... More

 
 
Shaftesbury Premier London Notting Hill
Shaftesbury Premier London Notting Hill
3.5 of 5 stars 443 reviews
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Additional Information about Shaftesbury Premier London Notting Hill

Also Known As:
Shaftesbury Premier London Notting Hill Hotel
Shaftesbury Premier London Notting Hill Hotel London
Shaftesbury Premier Hotel London
Comfort Inn Bayswater
Address: 5-7 Princes Square Bayswater, London W2 4NP, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Room Service
Hotel Style:
#274 Luxury Hotels in London
Price range (per night): RM457 - 1,080
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern Hotel in restored 1850s Townhouses offering elegant comfort in a quiet garden square; short walk to the antique market. ... more   less 
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Shaftesbury Premier London Notting Hill
5-7 Princes Square Bayswater
London W2 4NP
England
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