I was a little lost in getting to the hotel and called the hotel for directions as I was sure I was close by. Someone answered the phone 'err hello?'....So I had to double check I'd called the right place! Rude in-experienced staff were not helpful at all. They would be more suited to a supermarket where they dont have... More

Stayed for a couple of days, not really great with the room sizes but the location is central and suited me perfectly. Room Service has been amzing, really like the way they treat their customers. I needed a cab urgently and the manager helped me intentaniuosly and got me a cab. Thanks a Lot !! More

Good oveall bargain, enjoyed my stay. Staff was polite and helpfull. Saved a lot of time as it is at the centre of almost everything you want to see in the city. Rooms were small, but the staff was reallyhelpful. Thanks to all of you who made my stay a wonderful experience. More

This is a terrible 'hotel'. Rude, ignorant staff (only one of the reception staff was polite), tiny, tiny room, blood on the toilet! Chipped mirror, scuffed, chipped skirting boards. TV didn't work - you had to keep jiggling the wires! A real rip-off. I got out of that place as soon as I could - spent time I should have... More

After looking on various late booking websites, came across this hotel and managed to book a room at a bargain price via their own website. We have stayed at other chain 4 star hotels before andbooked last minute bargain rooms, but this was by far the best. We had astandard room which was comfortable and spacious enough for a short... More

Dirty bathroom, tiny room, rude and unwelcoming staff......will not be returning. I suppose you get what you pay for, at £119 a night I should have known better. I certainly would'nt want to pay the full rack rate! The website advertised a restaurant, but when I arrived and enquired about dinner, they said it was only for breakfast......not really a... More

See my review of Shaftesbury Paddington Court. This room was just as small but shaped differently. All my problems in other review apply plus one more. We had to stay in this room for one night. We would have left but it was late and we were very tired. Clerk said there were no other rooms. The next day we... More

We booked this hotel as we had a series of work engagements in Notting Hill, so location was our primary concern. When we arrived, the reception staff said they'd have to move us to their Paddington hotel due to 'maintenance'. I asked them why they hadn't contacted us to warn us as location was the vital thing in our booking,... More