Dukes Hotel (London, England): See 370 Reviews and 114 Photos

Brock B

Tetbury, United Kingdom

Senior Contributor

24 reviews

8 hotel reviews

Reviews in 10 cities

10 helpful votes

“Cocktail Bar Has Become A Victim of Its Own Success”

Reviewed 23 May 2013 NEW

I have been calling into the cocktail bar at Dukes for a number of years and sadly the service and attitude of the staff has deteriorated over the years. Given that Dukes has one of the best reputations for Martinis in London, they really ought to a) be more friendly given the high cost of the drinks b) listen to... More

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Marc R

Salon-de-Provence, France

1 review

“We will come back”

Reviewed 21 May 2013 NEW

We (two adults and two young kids) enjoyed a lot our stay at Dukes Hotel and this on all the aspects : staff, rooms, location... It was exactly what we were looking for. If we have the opportunity to come back to London, and it will happen, we will return to Dukes for sure.

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Thank you for your kind words regarding your recent stay at DUKES LONDON. We are delighted you and your family had a lovely time with us and that our beautiful Boutique Hotel was what you were looking for. Our aim is to exceed the expectations of our guests providing them with an unforgettable experience. We are glad to hear the... More

Greg G

Chicago, Illinois

Senior Reviewer

6 reviews

3 hotel reviews

Reviews in 3 cities

4 helpful votes

“Charming, but needs a face lift”

Reviewed 19 May 2013 NEW

Small hotel in a great neighborhood. Rooms are very small. I was offered one room, that was literally closet sized. My eventual room was on the first floor- quite loud with inoperable windows. Service was friendly and accommodating, but the hotel needs an upgrade. The internet was unreliable. The "gym" was tiny. The bathrooms lacked modern amenities and touches. The... More

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Thank you for taking the time to write a review regarding your recent stay at DUKES LONDON. The team and I were disappointed to learn that we did not meet your expectations when you stayed with us at DUKES LONDON. Our objective is simply to provide warm, professional and friendly service, ensuring we do all in our power to give... More

Kgray3180

Dunkerque, France

1 review

“Great location”

Reviewed 16 May 2013

The hotel was undergoing some changes during our stay, so there were some parts of the hotel which were unfinished. Otherwise it was lovely. The service was excellent and the drawing room was a nice place to have some tea after running about in the England fog.

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Thank you for taking the time to share your experience at DUKES LONDON. We are glad your overall stay was great and that you had a lovely time with us. We are sorry for any inconvenience caused while we were refurbishing our rooms and public areas, the project is now completed. We hope to welcoming you back soon to see... More

Alison O

Milton Keynes, United Kingdom

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

11 helpful votes

“Lovely Afternoon Tea”

Reviewed 15 May 2013

I took my daughter for afternoon tea after she went to St James Palace to receive her Gold DofE Certificate. The staff were attentive and the service was excellent. We were made to feel welcome and the tea was served in stages which made us feel unhurried. We had Perrier Jouet champagne and a good choice of finger sandwiches. Small... More

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Thank you for taking the time to share your experience at DUKES LONDON. We are glad you and your daughter had a lovely time with us and that you enjoyed our tasty Afternoon Tea. Perhaps on your next visit you will join us in THIRTY-SIX to try the absolutely stunning and superb food of our Michelin Star Chef Nigel Mendham.... More

BermudaRobert

Toronto, Canada

Reviewer

3 reviews

Reviews in 2 cities

2 helpful votes

“The Rituals of English Refinement Practiced Here”

Reviewed 13 May 2013

I have been staying at this property for over 20 years - so I have seen changes over time as one would expect and this hotel remains a jewell of an experience in every way. On a recent European tour my wife and I stayed at Dukes for 10 wonderful nights in April 2013. This charming gem tucked away into... More

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Thank you for taking the time to write such a lovely review. We are delighted you and your wife had a great time at DUKES LONDON. It is indeed a pleasure reading your kind words about our service and team. We always try to exceed the expectations of our guests and we always try to turn their stay into a... More

JohnMEugeneOR

Eugene, Oregon

1 review

“My Duke Hotel Stay”

Reviewed 10 May 2013

We recently stayed at the Dukes, our second time, in three years and it was a great experience with one exception. The staff and concierges all were professional and very willing to help, especially Ian and Mayur. The rooms were clean and everything was as advertised. Our only problem was that some other guest in our proximity didn't abide by... More

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Thank you for taking the time to write a review for DUKES LONDON. We are glad your overall stay was a wonderful experience and that our staff provided you with everything you needed. I am sorry to hear about the other guest misbehaving in the hotel and I apologize for any incovenience this might have caused to you. All public... More

mc4traveler

London, United Kingdom

2 reviews

“Wonderful Little Hotel with Amazing Staff”

Reviewed 8 May 2013

I recently stayed in this little boutique hotel for a few days over the bank holiday and I cant fault it. They gave us an upgrade to a higher category than we booked and we got an amazing deal over the internet. The Front Office staff are great and the bar made the best martinis in the world. Dinner was... More

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Thank you for writing such a kind and thoughtful review. I am thrilled that the team managed to make your special occasion so memorable. We have a perfectly located hotel for going to the theatre or even spending a day shopping. We hope to welcome you back next year for another touch of luxury. Sincerely Debrah Dhugga More

Shannon G

Chicago, Illinois

Reviewer

4 reviews

4 hotel reviews

Reviews in 3 cities

3 helpful votes

“Great service in fabulous location”

Reviewed 8 May 2013

We loved our stay in this hotel, from our very friendly check in to our beautiful and clean room. The neighborhood was gorgeous and the shopping in the area was amazing. We had breakfast at the hotel and it was perfect. A few weeks after our visit we ended up back in London at a different hotel that was the... More

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Thank you for writing such a wonderful and sincere review. I am thrilled that the team managed to make your special occasion so memorable. We have a perfectly located hotel for going to the theatre or even spending a day shopping. I hope that next time you will return to us so we can spoil you for another stay. We... More

Charles G

Norwich, United Kingdom

Senior Reviewer

7 reviews

5 hotel reviews

Reviews in 2 cities

2 helpful votes

“Boutique Hotel that disappoints”

Reviewed 7 May 2013

We had high expectations of this hotel having read the reviews. We had taken note of the small rooms and managed to get an upgrade to a superior room. What that says about the other two levels of rooms (Dukes and Classic) is telling. The superior room is still on the small side. Decor is clean and basic and nothing... More

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Thank you for taking the time to write a review regarding your recent stay at DUKES LONDON. The team and I were disappointed to learn that we did not meet your expectations when you stayed with us at DUKES LONDON. Our objective is simply to provide warm, professional and friendly service, ensuring we do all in our power to give... More

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Dukes Hotel Reviews, London

Dukes Hotel

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