The staff here make the hotel! They are amazing! So very friendly. The location is great. You can walk to two different Underground lines from this hotel. One of the two lines goes to the Heathrow Airport. The hotel has been around awhile and our room had been updated. The Executive Lounge is worth upgrading to if you have the... More

This is not a 5 star hotel. It is more like a 3.5 star hotel. On the positive side, it is walking distance to the Theatres, restuarants, Covent Garden. The doormen and the bellboys are good. After that, it is marginal. The walls are thin, the ceiling was thin and creaked as the people walked above our room. The floor... More

We stayed five nights. Hotel locatio is superb - close to Covent Garden with many restaurants and shops nearby. Deluxe rooms are very good - room size veries, between relatively small to spacy. Breakfast is faboulus. Fitness room and small pol are awailable. Service of staff is very freindly. Only catch - room rates are very high.

We stayed in a very nice room on the 5th floor thanks to an upgrade. Everything good but the heat in these large hotels get unbearable at times - leaving the air-conditioning on all night is not an answer for us because they all make a noise plus the windows didn't open very much. Breakfast poor - cereals in small... More

Had bought a voucher earlier in the year and used this week. Sometimes these offers can be disappointing but not this one. Lovely tea seved in very pleasant surroundings by a charming couple of young staff. Nothing too much trouble - but not overly attentive. Lovely cakes and warm scones with real clotted cream. Not rushed at all - most... More

Stayed there 2 nights on hilton points, and we were upgraded to a king executive room for an extra £50/night. We had room 804 in the alcove. I'm not sure the upgrade was worth it, looking at the pictures on tripadvisor, it seems like the regular rooms were better looking. Was the room missing some furniture? especially in the part... More

Booked for three nights and from check in to check out everything was fantastic - the location is perfect for getting around and the staff are sooo helpfull - claire at reception deserves special mention - we will certainly be back

Booked a 3 night stay in the Kings Suite. Cheaper to book direct with the hotel & received additional perks, executive room access throughout the day & breakfast. The room or rooms were just wow, separate lounge, study area, bedroom & en suite. Lounge had own toilet area by the door for visitors. Executive lounge was comfortable with cakes, nibbles... More

The reception we received had to be one of the best ever. Professional, friendly and very helpful. The room had recently been refurbed and was spotless and very well appointed , as was the bathroom. This is in no way intended as a criticism , but the room was very modern , so if you were expecting a little 1930s... More