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Hilton London Metropole

4.0 of 5
225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
Ranked #287 of 1,070 hotels in London
4.0 of 5 stars 2235 Reviews
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2,235 reviews from our community

What travellers say about this hotel
  • Tube station(66)
  • Very good(65)
  • Edgware road(47)
  • Oxford street(46)
  • Marble arch(34)
  • West wing(28)
  • Friendly and helpful(24)
  • Hyde park(23)
  • Executive Lounge(20)
  • Room service(19)
Traveller rating
    590
    928
    410
    200
    107
Only show reviews for Family (390) | Couples (428) | Business (383)
Date Rating
budapest
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

I have stayed in this hotel many times and it offers reasonable value for money close-ish to the west end. What I do not understand is how they never have enough staff - I so often have to wait to check in / out, and last time had a rate which included breakfast which was a complete waste of money... More

Was this review helpful? Yes
London, United Kingdom
2 reviews
2 of 5 stars Reviewed 24 May 2012 NEW

Room was small, not what i expected for the Price i Paid, Drinking in hotel is very dear and 10% charge is never mentioned until you pay for the drink and that is for people staying in hotel. Never used the leisure facitlites but they did look the part stayed in a different hotel on the sunday night(our plans changed... More

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Ogmore by sea
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

I stayed very frequently at the Metropole when on business in North London a few years ago and encountered many of the problems reported by other reviewers - long delays to check in, rooms not available by 16.00 and pre-paid rooms charged a second time to the compulsory credit card However, on a recent visit the room was available on... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear Ogmorefolkies, Thank you very much for your kind comments. I am pleased to hear that you have noticed our improvements and enjoyed your stay in our hotel. As a team we aspire to achieve excellent service every day. Come back soon and try Minako at the Met on the 23rd Floor - you'll love the view. Kind Regards, Jean... More

bremen, germany
Contributor
14 reviews 14 reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

Recently stayed here for 1 night with 3 women friends and was not happy.Firstly, the,so-called queen double beds are only 1.60m wide with one mattress and quilt.Fine for Brit couples but not acceptable for an international chain or for friends like us.We had to squash up in a double room +rollaway bed(it was comfortable though!)This,because my German hen friends are... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear jik, Thank you for your review. I am sorry to hear that we were not able to meet your expectations regarding the room standards as well as the breakfast. We offer three categories of bed sizes in the hotel. Maybe a King size bed (largest size) would have been more comfortable for your stay. Unfortunately, we do not offer... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW
2
people found this review helpful

I'm not satisfied with the wireless service at the Hilton London Metropole. Wireless is not included in the otherwise very expensive hotel, and wireless will be charged 18 pounds. Wireless signal has been very bad, and it told me my friends too, who were also in the hotel with me. Breakfast was good and plentiful, but restaurant is a very... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear KrunoslavCosic, Thank you very much for your comments. I am sorry to hear that you had problems with your BT Openzone internet connection during your stay. Did you mention this to any of our staff members? We are working closely together with BT Openzone and strive to sort out any difficulties as quickly as possible. In our hotel we... More

Paris
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

Excellent Hotel, you have the metro station just one block away to go to different touristic attractions. You have access using the metro from Victoria and Saint Pancreas stations in you plan to use planes or trains for international trips. Only to read that the fridge in the room have a monitoring system for consumption and if you move the... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear Manuel T, Thank you for your great review. I was pleased to read you enjoyed your stay with us. Thank you for the explanation about our Minibar operating system. Indeed, items get charged as soon as they are lifted from their designated spot. However, we are more than happy to discount any items that have not been consumed upon... More

Fremont, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

Stayed for 2 nights at the Hilton Metropole. I was at the hotel around 11 am and asked if it was possible to check in early (Check in time is 3 PM). The type of room that I booked was not available yet, but she upgraded me to a suite. This was much appreciated as I could start my site... More

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See 2 more reviews by mtallyca for London
Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear mtallyca, Thank you very much for your great comment. I am glad to hear that you have enjoyed your stay with us. Great information for fellow travellers to follow and take note. Indeed, we are conveniently located close to Paddington station as well as London's major attractions. I hope we have the pleasure of welcoming you back to the... More

Richmond
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 21 May 2012 NEW

Comfortable room, excellent breakfast buffet, friendly and helpful staff. Good location, very handy for the Underground and not too far to walk to Marble Arch and Oxford Street. Only four stops from London Kings Cross Station. We'd stay here again. More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear ronwooduk, Thank you for your review. I was pleased to read you enjoyed your stay with us and I hope we have the pleasure of welcoming you back in the near future. Kind regards Jean Laurent Assistant Operations Manager Hilton London Metropole More

Dubai
Top Contributor
70 reviews 70 reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 20 May 2012 NEW

Decent rates. Good location. Rooms are tired but for a short stay cant really be that fussy. The rooms were a bit bigger than when I last stayed here and that made up for any complaints. Location for restaurants and atmosphere is very good More

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See 13 more reviews by ZMR for London
Jean Laurent, Manager at Hilton London Metropole, responded to this review
21 May 2012

Dear ZMR, Thank you very much for your review. You should try our Deluxe, Superiror or Executive room on your next stay I am sure that you will enjoyed them. I was also please to see that overall you've enjoyed your stay at the Metropole and I hope that we will be able to welcome you back in a near... More

Seville, Spain
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

I got a great deal at this hotel so I decided to book a King superior room for 3 nights but I didn't know what to expect because of the reviews I have previously read on the web. I was given a room on the 7th floor in the hotel west wing, and to my surprise it was totally refurbished... More

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See 4 more reviews by ChatVoyageur for London
Jean Laurent, Manager at Hilton London Metropole, responded to this review
21 May 2012

Dear ChatVoyageur, Thank you very much for your review and I was happy to see that you enjoyed your stay with us. I was suprise to see that regarding the breakfast, you said that you can't get any fresh fruit. We do have fresh fruit available and even fruit salad. We offer over 130 different items for breakfast, please do... More

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Additional Information about Hilton London Metropole

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England
Price range (per night):* RM298 - 750

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