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Hilton London Olympia

4.0 of 5
380 Kensington High Street, London W14 8NL, England
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Hilton London Olympia
Ranked #533 of 1,081 hotels in London
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359 reviews from our community

Traveller rating
    44
    139
    119
    38
    19
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Families
41
 
Couples
93
 
Solo
18
 
Business
121
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dorset
Top Contributor
170 reviews 170 reviews
42 hotel reviews
Reviews in 73 cities Reviews in 73 cities
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

Stayed at Hilton Olympia for an event purely based on location as nearest large Hotel to Olympia Exhibition site (5 mins). Also regretted it as soon as I tried to park in the underground carpark which has mini spaces and a very low ceiling (beware SUV drivers). Lobby area and general amenities are fine but rooms are very dark, furniture... More

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See 4 more reviews by DoctorFeelgoodDorset for London
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear DoctorFeelgoodDorset, Thank you for your review we received on the 18th May. I apologise that you found the room not too your satisfactions and I am pleased that the team made the stay a more pleasurable one. The car park is clearly signed with the height restrictions upon entering and the team in the car park would be very... More

Milton Keynes, England, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW via mobile

Firstly - this is not really near the tube you need it's a good 15/20 minute walk away to high street kensington so when you have heavy bags not brilliant - was told its right near one! Second I had to wait ages to check in whilst two hotel staff where talking in the lobby after a 14 hour day... More

Was this review helpful? Yes 1
See 2 more reviews by Kim H for London
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Kim H, Sincere apologies that you had to walk from Kensington High Street the numbers 9/10 bus stop to the left of the tube station stops outside the Hotel and will take 9 minutes on a busy day that will certainly easy you’re travelling. I have shared your comments regarding check in and room refresh and Costa with the... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 16 May 2013 NEW

Today I popped in with my husband for a champagne breakfast to celebrate my birthday without having a room booked. The first impression we found the reception area to be very overheated but staff rather cool and very welcoming. For breakfast there was a wide and appetising selection of food to choose from. However the Full English breakfast at the... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Naomi T, Happy Belated Birthday, I am pleased that Mariana, Victoria and Diana made it your day a memorable one. I have shared your comments regarding the Lobby heating with the team to action, and apologise for that your breakfast was lukewarm. I have asked the Head Chef to investigate with his Breakfast team. Looking forward to welcoming you... More

Wendover, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

I have stayed here twice in the last month, each time via the Lastminute.com secret hotel option. The first time: reception welcoming. I asked about stairs as I don't like lifts and was on the third floor and that seemed to floor them a bit. Room excellent - very wide bed (3 pillows wide), very clean. Still can't abide hotels... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Sara D, Thank you for your review of your last two stays, I would have loved the opportunity to meet with you in person and when you do stay again please join me for a coffee. I apologise that on the second visit we could not offer you a lower floor please be assured that the concierge team would... More

London, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 16 May 2013 NEW

I did Booked in Last Minute.com . The Hotel is not bad but it is Old. A downside was the noise, we were very close to the railway and I could hear the neighbouring rooms water pipes. Also, you had to pay extra for wifi in the rooms

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Natalia-Arthur80, Thank you for your review on your stay. I am pleased that you enjoyed the stay and please accept my sincere apologies for the noise that you experienced during your stay. Best wishes Riaan Stiglingh Director of Operations Hilton London Olympia More

London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

I stayed here with my family last month, I have to say that even if the building does look old fashion, the room I had was refurbished to a very high level. Furthermore, the Executive Lounge was very cozy, and the staff there is very attentive. Special mention to Vlad and Grazia. As well we used the bar downstairs, where... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear martin h, Thank you for the encouraging feedback of your recent stay “Very nice stay, excellent staff.” I am delighted that you had a pleasurable and memorable stay and we will ensure that Vlad, Grazia and Erika are all acknowledge for their contribution. I look forward to welcoming you back very soon. Riaan Stiglingh Director of Operations Hilton London... More

Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013 NEW

I spent last weekend with my friend at the Hilton whilst down visiting friends. I had stayed in London before at a much smaller hotel and had a very bad experience with bed bugs. This time wanted to pay the extra for the brand name and quality that Hilton have always showed me. The room was a large twin and... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Jenzy77, Thank you for choosing to stay with Hilton London Olympia I am pleased that you had a good stay. I apologise that you did not enjoy the meal you ordered and that items were omitted from the advertised menu. We have a manager on Duty 24/7 and they would be happy to rectify the issue immediately. I have... More

Hove, England, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 14 May 2013

Booked into this hotel through the Last Minut.com website and the Secret Hotels option. It was billed as a 4 star, and the description and location sounded perfect for our trip to London for the weekend. The full price for a twin/double room was nearly £200, but we got it for £93. The room was small, beige and characterless which... More

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See 2 more reviews by Jo G for London
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Jo G, I am pleased that in general you enjoyed the stay and that you did have the opportunity to sample the offerings of Society Bar and Restaurant. When you stay with us in the future please inform the team upon check in if it is a special occasion they would be happy to assist where possible making the... More

Norwich, England, United Kingdom
1 review
4 of 5 stars Reviewed 13 May 2013

I stayed at the Hilton Olympia for one night. I was impressed with the large, clean room and the bed was comfortable. A downside was the noise, we were very close to the railway and I could hear the neighbouring rooms water pipes. Also, you had to pay extra for wifi in the rooms. All in all it is a... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Lauren W, Thank you for your recent review of your stay with our Hilton London Olympia. We are pleased that you enjoyed the stay and apologise that you experienced some noise disturbance from the nearby Kensington Olympia Overground station. We look forward to welcoming you back in the near future Kind regards, Riaan Stiglingh Director of Operations Hilton London... More

Bucharest, Romania
1 review
5 of 5 stars Reviewed 10 May 2013

I am a diabetic so the choice of permitted food is very narrow (no jam and muffins as found in continental breakfast). The breakfast was excellent, lots of dishes to enjoy. The room was very clean and the bathroom was in order. Another thing I was glad to find was the possibility to stop the air-conditioner and open the windows... More

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Review collected in partnership with Hilton Hotels & Resorts

RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review
20 May 2013

Dear Stopstick I am pleased that you enjoyed your stay We cater for the majority of allegies and special dietary requirements and would love to ensure that you are able to enjoy your stay without having to compromise. Please inform the team or Manager on Duty of any requirements you may have upon your arrival. Kind regards Riaan Stiglingh Director... More

 
 
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Additional Information about Hilton London Olympia

Also Known As:
Hilton London Olympia Hotel London
Hilton London Olympia Hotel
Hilton International London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London
London Hilton
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#284 Luxury Hotels in London
Price range (per night): RM511 - 1,210
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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