Stayed two nights at the beginning and ending of a trip to England. The first stay was in a cramped 4th floor room with a pullout sofa for my son which was very uncomfortable. The second was a 9th floor triple with an actual bed for my son, much more comfortable and a little roomier. That being said, both times... More

Stayed here for business event I had to attend in the hotel. I must say I expected way better for a 4* firstly bath was dirty with hair in it. Didn't have a kettle in room and ask for one and never came. If you needed anything it will take for ever. Breakfast was expensive and don't eat raw egg... More

This is a huge hotel, 28 stories and hundreds of rooms. The lobby is busy and bustling with tour groups and airline crews coming and going. Despite this "hectivity" the reception staff and concierge are very friendly and helpful. Our room was quiet, on the small side, but well thought out, comfortable, contemporary, efficient, and attractive. The hotel is in... More

I booked the hotel for myself and my son via booking.com, and this was the cheapest-per-day and still reasonably central option. Being close to the tube was important, long walks are a sure way to sour the day if you travel with kids. Get an oyster card for yourself, and preorder a zip photo card for the kids to make... More

Actually this is a good hotel at great location if the price is not that high and not too crowded at breakfast hours. Should get breakfast early in the morning, best beetwen 06-06.30 am to avoid the long queue. The room, of course, is small like other hotels in London. Always have problem when using the keyroom card and had... More

Have reluctantly stayed at this hotel often when all other similar rated hotels in London have been full. In the past it had been at best OK. This week I was thoroughly disappointed and annoyed. I will not stay here again. My room was on the 19th floor. At about 1.00 am on my first night I was woken by... More

Stayed at the Holiday Inn as my favorite hotel the Crowne Plaza in Kensington was fully booked for my first two nights. It is an average hotel, nothing special and I hadn't stayed at a Holiday Inn for a long time due to the fact that I always thought it might be an average hotel, it was. The rooms were... More

Location, Location, Location. Perfectly situated and short walk to the tube. We stayed here for a week. Rooms were small but that was expected. Concierge was very helpful. Overall I would recommend. Enjoyed the pub on a few nights. Overall bar staff was good except for one bartender who wanted me to accept a beer that was all foam because... More

Decent hotel for a couple of nights. Reasonable size rooms, clean but due for a refurbishment. I liked the choice of one soft and one firm bed in the room. The reception staff was absolutely excellent - smiling, helpful and efficient. 2 min walk to Gloucester tube station and within easy walking distance of Hyde Park and many attractions. Ill... More