My wife and I stayed for 5 nights. The staff at this hotel were wonderful. They were quick to provide a bucket of ice, as this hotel did not have an ice machine. The room is small, but no smaller than other hotel rooms I have stayed in when in London. Wi-fi has been spotty for some time now based... More

The staff was very friendly and helpful. Initially I was a bit disappointed with the size of the room but as a place to sleep it was enough. Seeing the traffic on Cromwell Street, I was afraid it wouldn't be quiet, but the windows are quite good - you still hear traffic, but it isn't intrusive. Compared to the size... More

Stayed at The Cromwell for 5 nights in April, 2013. Wonderful location....just steps from the tube. Hotel staff were extremely friendly and accomodating. Room was very clean, albeit small (to be expected in London). Breakfast which was included was excellent. I will definitely go there again.

This was our second visit to this hotel. We find it extremely convenient for both the Underground and the bus as well as being within a few minutes walk to the V&A and Science Museums. Area has plenty of cafes and restaurants. Rooms on the small side, but well appointed. Staff very friendly and helpful - will definitely stay again.

We stayed here for a weekend in April 2013 and were very pleased with our choice. Our room was comfortable, clean and with all the facilities as described on their website. The staff were friendly and really helpful and breakfast full of choice. Considering the price, location and service we'd definitely stay here again.

Personnel were very nice, friendly and helpful. Hotel is in a convenient location and is very close to the tube/underground. Lots of cafes around. Amenities and rooms are average. Choose at a minimum a garden room.

Five minutes walk to the Tube and the 47 bus just outside the door gives location a +++. Several shops in the area including a Sainsbury and many small restaurants is also very positive. The hotel has many small winding staircases and narrow corridors. The elevator doesn't reach the 5th floor. A fire would be devastating ! The room was... More

Pros: Great location, very close to Gloucester Rd tube station. Friendly staff. Clean room and premises. Comfortable bed. Nice large flat screen television mounted on wall. Modestly priced (for London). Good restaurants nearby. Cons: Room was very small, as was the window, our floor was likely an attic space before it became a hotel. The bathroom was very nice and... More

I don't mind a small hotel room, but it would be nice if you could close the bathroom door without moving the bed. Also had to wait ages to check out because the staff were busy checking people in four hours early.