We booked this room over a month ago before heading to London May 15, 2012 The room is very small, did not have hair blower, slippers and anyof the items that were to be included. We complained over two day period for a hair dryer and they brought us a old blower with wires hanging out and removed the blower... More

Excellent location as it is very close to Earls Court Station. Our room included a mini fridge, microwave and tea and coffee facilities. The room was modern, super clean and everything was in excellent working condition. The staff were friendly, helpful and accommodating. I will definitely stay again. A big thank you to Navyanth who helped me out when I... More

Well located near Earl's Court statiion. Rooms not large but well fitted out. Facilities in the room very good. Restaurant excellent - breakfast menu very complete with excellently prepared food. My choice for my next visit to London More

I stayed here in May 2012 and booked a deluxe double room 2 weeks in advance. Upon arrival to the hotel I was told I was staying at the "Executive Suites" across the road from the main hotel. A few on here have called it the sister hotel, but it is a totally different hotel called The Kensington Townhouse. I... More

My wife and I stayed at the Shaftesbury Premier Kensington for 5 days in early May. We were visiting London to celebrate our 30th wedding anniversary. From arrival to departure the staff could not have been more friendly and helpful. On the day of our anniversary a card, flowers and a complimentary bottle of wine were delivered to our room... More

Chose to stay at this hotel, due to the distance to a seminar I was attending for the weekend. Initially took the tube but realised that it was just walking distance to the Exhibition Centre!!!! Overall, it was conveniently located. Just around the corner there were eateries you can choose from. I was actually upgraded to the Club's room, which... More

I was a bit worried about staying here after reading some of the reviews and I was pleasantly surprised. Yes, the room was on the small side, but I was only looking for somewhere to sleep at night. The bed was really comfy, the bathroom was really nice. The staff were friendly and pleasant. Definitely recommend staying here! More

We arrived to be told we had been upgraded to a clubroom which was very nice the service and staff were very good the breakfast was brilliant the hotel was very clean this was our fourth time at this hotel and this year was far the best More