The hotel is very well located near Earl's Court in a quiet road. The hotel was renovated recently and everything is right from the sparkling lobby to the refurbished rooms and bathrooms. The staff is friendly and helpfull. The hotel offers now free WIFI even in the rooms. We travelled at a time when London's hôtels were very full. They... More

The first time my partner and I stayed here we were upgraded to a club room and we couldn't fault it. Lovely cosy room with modern bathroom. The second time we stayed we were told we had been upgraded although the room was not a club room and was downstairs. This room was awful. It had a ceiling window covered... More

We booked a room at the partner hotel across the street and were upgraded to this hotel. The hotel room was small, but very attractive decor and bed covers. A large shower, refrigerator, large screen TV, desk and lighting for reading are all added amenities. We did have a heating problem, as it was quite chilly in the room, that... More

The "London Premier Kensington" is a sister hotel of the Premier Shaftsbury Kensington Hotel, across the street. It is used when main hotel is overbooked or by direct reservation. You still use the Best Western for breakfast. It has a small lobby, always manned, and small boutique rooms that were clean and modern. We were initially disappointed and would have... More

Good: Location, cleanliness, facilities. Picadilly and Eros are a two minute walk away and we were excellently placed for the Comedy Store where we we going that night and numerous restaurants. We had fruit in our room upon arrival and two bottles of fizzy water (I don't like fizzy water, it would be better if it was just plain, but... More

Prepaid for the booking on corporate card. When I check in they wouldn't allow me to check in. They have still charged us anyway and will not issue a refund. People at the front desk are unreasonable and lack basic communication skills. Also, their 0800 customer service line is based abroad and they can't even speak English. Whilst I was... More

Generally an ok hotel, room was very clean and nice but it just wasn't what I was expecting from the website pictures. Had to walk through staff only areas past workmen to get to the room. Builders/Decorators started work at 8am on a Saturday morning right outside our room. General criticism of hotel websites (branded and general search), too many... More

I had originally been booked into the Best Western Premier Shaftesbury Kensington (which now appears to be called the Park Grand Kensington) and while on arrival it was clear there was some renovation ongoing as a number of workmen were around, it was nothing that concerned me. I was checked in, my credit card was taken then was told I... More

Upgraded to a Club Room which was the same size as normal rooms I have stayed in before. Room was decent and recently decored I would say. Bed good but no choice of pillows. Shower good but no hot water on first morning. Basic breakfast option. No real bar. So stay if the location is good for you and you... More