Let me start with the positives. The staff was great ... reception, bar, restaurant ... they were all very helpful and friendly. I had breakfast, lunch and dinner there at various times during my stay and it was great. Also, nice computers in the lobby although you have to email your boarding pass to a hotel email address to have... More

A lovely property with clean spacious rooms. Breakfast has a wonderful selection to please even the fussiest person with lovely attentive staff. Very close to the underground for transport to see the sights & nice pubs nearby for meals. The only grumble I have is Internet isn't available in the rooms, only in public areas, quite mean I think as... More

Never though I would actually like a Novotel Hotel, but London is so very expensive, we thought we had to drop our standard. Finding it was easy, car parking is very expensive but once we had unloaded the car, we parked in a side street for the weekend which is free Friday evening til Monday morning. The desk staff were... More

This was very much a functional stay when I was down in London for business in Hammersmith. This hotel from the outside is massive and inside it did feel a little like an airport lounge. It's a new building and so is quite trendy inside. There is a restaurant, bar, shop and gym on the 1st floor. The room itself... More

Hotel excellent, but, unfortunately, woken at 5.30 am by alarm call to guest next door. I know you can do nothing about this, but obviously sound-proofing between rooms should have been better at construction.

Stayed one night in an Executive Room on the 8th floor. Room clean comfortable, quiet. Air con wasn't really working so room quite hot. Plenty of toiletries provided in bathroom which had a shower rather than bath in room. The breakfast was excellent, buffet style and with a good choice and able to cater for a full dining room. Hotel... More

This is a reasonably typical Novotel. We were fortunate to get reasonably priced comfortable accommodation for 4 people on short notice to attend the Olympics. The staff that was working were extremely pleasant and helpful. It may have been due to the Olympics, but staff spoke a multiple of languages. My mum thought it was sensational when an extremely well... More

I only stayed one night, but the staff were very polite and helpful with any issues i had. Slight confusion regarding booking breakfast as an added option...it did not show on the computer as extra item. But it was added to my bill when i left. So not much of an issue. Air con in room did not really get... More

my husband and I recently stayed at the Novotel west hotel for one night as we needed to be in London for an early meeting the next day so it was convenient. good points : the staff are very helpful and polite and the hotel itself is clean and tidy. It also has its own underground car park. Bad points:... More