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DoubleTree by Hilton Hotel London -Tower of London

4.0 of 5
7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London) (City of London)
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DoubleTree by Hilton Hotel London -Tower of London
Ranked #86 of 1,081 hotels in London
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1,369 reviews from our community

Traveller rating
    779
    450
    100
    23
    17
See reviews for
Families
163
 
Couples
582
 
Solo
46
 
Business
286
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Inverness, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

3 night stay at Hotel the day after our wedding prior to our honeymoon 2 months later. At check in upgraded to a Kings Suite thanks to Hilton Honours, reception staff knew it was our mini moon and congratulated us both on arrival. KIng's Suite was fantastic, bedroom, bathroom, separate toilet/washroom, large lounge dining area with huge Apple Mac TV... More

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Frankfurt, Germany
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed 19 May 2013 NEW

The rooms are fantasic, clean, spacious (especially for london). Bathrooms are great. Facilities are modern and nice. Enjoy a drink at the roof top bar for a great view over london! The area has everything you can wish for: tube station, river front, sights like tower bridge and the tower of london

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yorkshire
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Please take time to read all of this honest review albeit a little lengthy. This is our 4th visit, we initially visited when it was owned by Mint, and it just gets better with each visit since the change to Double Tree. Firstly we would like to tell everyone about the exceptional excellent team of staff who work there. Everyone... More

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Münchendorf
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

At the frontdesk you´re welcomed with a big hot chocolate cookie. But until you get to your room the cookie will have enough time to cool down. There are only four lifts for guests in such a big hotel? Two days later only two lifts were left working. 10 minutes waiting time and no staircase to use without alarm situation!... More

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Hull
Top Contributor
53 reviews 53 reviews
49 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

I wouldn't normally pay £165 for one night in a hotel, and when I go to London I normally just opt for a premier inn as a fairly safe bet, but this time was for a special occasion with one of my friends. And I wasn't disapointed. From the minute I walked in everything was just lovely. From the smiling... More

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See 8 more reviews by Pinklou9 for London
Stoke-on-Trent, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Stayed here last October with my girlfriend for my birthday. Took us a while to find as its a little bit hidden and set back from the Tower of London. Once we found the hotel, check in was pretty fast and we recieved a warm welcome cookie which was a nice little touch. We got into our room and looked... More

Was this review helpful? Yes 1
Boca Raton, FL
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

We are Hilton Honors Gold members and were upgraded to a deluxe room on the 8th floor overlooking the Tower of London. What a fantastic view! Our room was comfortable & modern, large by London standards, and spotlessly clean. It contained bathrobes & slippers, a safe, and a small fridge. We went to the Sky bar twice for drinks, nibbles,... More

Was this review helpful? Yes 1
Amsterdam
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW

Yes, the rooftop has a great view. But it took some patience to be served two simple drinks. Upon checking in I requested a quiet room. After going to my room I found out that they had placed me next to the housekeeping storage room where the staff walked in and out doing their job but causing lot of noise.... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review
16 May 2013

Dear Guest, Thank you for your feedback, we will be taking your comments on board and sincerely apologise for having not exceeded your expectations for this visit. There are particular areas of your feedback which are deeply concerning, specifically with regards to how staff had come across and that you had been stuck in a lift for 10 minutes. The... More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

Seems to be a recurring theme in London these days. Hotels are getting much nicer but service is becoming poor. Doubletree no exception. Rooms were nice and rooftop bar was excellent (views not service). However check in and check out were chaotic

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See 2 more reviews by Jon39 for London
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review
16 May 2013

Dear 'Jon39' Thank you for your review on trip advisor however it is most disappointing you hadn't experienced the fantastic personalised service levels our teams are expected to deliver each and every day and if you did have any time to offer us any specific examples of how you think we can improve, please do not hesitate to get in... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 NEW

I stayed over at the Doubletree by Hilton Tower of London as part of a FAM trip weekend organised by the consortium which this hotel is part of, along with a number of City based venues. Being my first ever experience of the Doubletree brand, I have to say I was pleasantly surprised: what I thought was going to be... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travellers say

  • Sky lounge(58)
  • Very good(42)
  • Tower bridge(36)
  • Tower hill tube(22)
  • Nice touch(20)
  • Room service(18)
  • Great location(12)
  • Friendly and helpful(8)
  • Min walk(8)
  • Reception staff(7)

Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #86 of 1,081 hotels in London
Price range (per night): RM524 - 1,193
Hotel Class:4 star (4*)
Reservation Options:
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DoubleTree by Hilton Hotel London -Tower of London
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