One of the best managed hotels in London, whose top management pays attention to every detail to ensure the guests comfort and pleasure. The enitre staff is well motivated with good and pleasant attitude. Spacious rooms that have very recently been renovated. Clean comfortable and quite rooms. I have stayed at the Hilton on Park Lane 47 times during the...
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Dear Mr. Victory,
Thank you very much for your recent stay and review.
You have stayed with us on nearly fifty occasions over the past 12 years, and the team here at the London Hilton on Park Lane is more than pleased that you have had another wonderful stay. We are always striving to improve our product to suit our...
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My wife and I have stayed at the Park Lane Hilton numerous times. We are impressed how every team member works together to deliver quality service. The dining room staff hustles, the executive club room staff is friendly and accommodating, and the rooms are always spotless.
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Dear Mr. Byrnes,
Thank you very much for your recent stay and review.
I am delighted to hear that you have had another relaxing and enjoyable stay with us here at the London Hilton on Park Lane. I shall certainly forward your positive feedback to the relevant departments for their hard work and dedication.
It is always our pleasure to...
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I am business traveler and for the last month I have stayed back home for only a day. While being in Hilton on Park Lane I had a talk with the guest relations Manager Abdul who pointed out that what makes the difference to the property is its people. I then managed to put phases and names and I can...
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Dear Sir,
Thank you very much for your recent stay and review.
I am very happy to hear that you have had such a positive experience with our staff. We do pride ourselves on the high quality of service that we provide, and I have made sure that Abdel, Jessica and Yiannis have been notified of your kind words. Truly,...
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As a Hilton Diamond member, I am lucky to try many Hilton Hotels around the world. Living just outside of London my travel schedule involves many Hilton properties in London when travel involves an overnight stay. Having just again tried the Hilton Park Lane, I would have to advise readers to avoid this property. For the second time in a...
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Dear Sir,
Thank you very much for your feedback regarding your recent stay.
I am very sorry to hear that your stay was not to your satisfaction, particularly in regards to your Diamond Hilton Honors status and room upgrade. I can assure you that your experience is in no way indicative of the standard of service and care that we...
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Upgraded, nice friendly staff, good breakfasts but expensive parking
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Dear Sir,
Thank you very much for your recent stay and review.
I am very glad to hear that your room was upgraded, and that you have enjoyed your breakfast while here. While the pricing on the parking is on a par with other facilities in the area, I do appreciate your point regarding the cost. Parking is certainly one...
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We have just returned from a holiday in France and England and the best hotel of our trip was the Hilton on Park Lane - from the location, to the staff but most of all the room which had views of Buckingham Palace - it was absolutely fabulous and great value - as our rate also included full English breakfast....
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Dear Madam,
Thank you very much for your kind words regarding your recent stay.
I am thrilled to hear that on such a far-reaching trip that we were able to really stand out for you. It is wonderful that you have enjoyed the view of Buckingham Palace from your room, and we shall be more than happy to accommodate you...
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My family and I were staying over for a short city break last weekend. The views were amazing as were the rooms. Great service, attentive staff and superb executive lounge.
All worth the money. Also breakfast was very good: an extensive choice of savoury, sweet, juices, bred, .... plus I can definitely recommend to order the omelette and the pancakes!...
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Dear Sir/Madam,
Thank you very much for your recent review.
I am delighted to hear that you have had such a pleasant city break here with us. The Executive Lounge as you have mentioned is a real perk of staying in one of our Executive or Suite-style rooms, and I am very happy that you have had such an enjoyable...
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I stayed at the Hilton on Park Lane for four nights while on business travel. The property is slightly nicer than your average business hotel and in a convenient location within London. Overall, this busy hotel is a decent hub for business people or tourists who are looking for a comfortable place to stay.
Location / Service
The lobby area...
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Dear Madam,
Thank you very much for your recent review.
I am very glad that you had a comfortable stay with us here at the London Hilton on Park Lane. We are in agreement regarding the view from Galvin at Window's, and that it is a good choice for an evening drink. I do apologise for any inconvenience that you...
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On a recent business trip, I had the advantage of being able to stay at this wonderful Hilton property. Compared to other Hilton's I have stayed at in London, this one is excellent, and really is in one of the single best locations to be able to enjoy London.
We were in one of the more deluxe rooms, a step...
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Dear Sir,
Thank you very much for your recent review.
I do certainly appreciate your comments regarding our being one of the single best locations to be able to enjoy London. We are very fortunate to have the travel link of Green Park Station within a ten-minute walk from us, which is a fantastic hub for central London.
Regarding the...
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We stayed here on a weekend for partying and were Overwhelmed with the luxury of the rooms and the politeness of the staff
However we did notice that during our stay the air conditioning in our room was not fully functional and with no opening windows the room did become rather uncomfortable
The breakfast in the morning was perfect however...
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Dear Sir,
Thank you very much for your recent review.
I do apologise for your experience regarding the heat of the room. This is a known issue that is being rectified as a matter of priority with our engineering team.
I am very happy to hear that the heat aside you have enjoyed the quality of our rooms, the hospitality...
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