The Hotel is terrible, old and dirty with the worst staff ever! As soon as arrived we encountered the first problem. At 12.30 PM the room was not ready (the room is supposed to be free from 11 AM as you can check from the Website) and this had not been advised by the receptionist that gave us the key,... More

Very disappointed by the standards in this hotel and it did not reflect good value for money. Not happy at all with the bedrooms. The first one was shocking and I would have left but it had been prepaid. The room was old and smelt and bedding was sheets and blankets I told reception I could not stay there. Then... More

Used this hotel on business trip and all that can be said is that you get what u pay for. Used it as a place to crash at night. you get solid personal service from owner/manager as is hands on. Treat staff with respect and one will be treated as such. More

We were here for just one night to see a performance at the Royal Albert Hall and then to shop / visit the natural History Museum. The hotel was well placed for us to walk to where we wanted to be and by taking a family room for £120 the four of us could afford to visit London. When I... More

This hotel is very convenient for public transport, in a safe and pleasant area. The staff was pleasant and helpfull. The room was small but clean and had a safe, a television, a hairdryer, a trouser press and plenty of storage and overlooked nice quiet gardens behind the hotel. The en suite shower was the smallest I have ever seen,... More

Not what I would rate as a small friendly hotel, staff are curt and just plain rude, the lift was out of order when I arrived and I was told to just use the stairs to the third floor room and no help offered with the three cases I had with me. I had booked an ensuite room and to... More

This place isn't clean. I was horrified by the bedding and was never comfortable for a minute. The staff was unpleasant, the breakfast not good. It was traumatic to stay here. I'm returning to London soon and will steer clear of this mess. Every other place I've ever stayed in London -- countless places -- was far better. I was... More

I have driven across the US and stayed in some pretty questionable hotels, but when I come to London I know that I have to be, shall we say "flexible" about my expectations for a hotel room. I realize that when traveling through Europe it's wise to bring your sense of humor however I was totally unprepared for my experience... More

Be warned, stayed one night and woke up the next day blotchy and itching all over. Now having to have everything worn dry cleaned / thrown out so as not to transfer home. Avoid room 7, not just for the fact you'll be bitten to death, but you get the added bonus of the kitchen staff making lots of noise... More