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Hilton London Docklands

4.0 of 5
265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
Ranked #315 of 1,070 hotels in London
4.0 of 5 stars 776 Reviews
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776 reviews from our community

What travellers say about this hotel
  • Canary wharf(62)
  • Canada water(36)
  • Shuttle buses(22)
  • Very good(15)
  • Tube station(13)
  • Swimming pool(12)
  • Jubilee line(9)
  • Friendly and helpful(8)
  • Thames clipper(8)
  • River view(5)
Traveller rating
    199
    293
    172
    77
    35
Only show reviews for Family (125) | Couples (239) | Business (128)
Date Rating
Vancouver, Canada
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 24 May 2012 NEW

location was so-so, a bit off from the usual tourist attractions, but taxi drivers do seem to know it, and we didn't have trouble returning to the hotel at night. Other than the lobby, everything else feels incredibly dated. The hallways were dark and narrow, and the rooms, although a good size, felt rather old and tired. The bathrooms were... More

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Chester UK
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

Stayed for two nights over the weekend when the hotel looked very busy. Unusual location although as long as you know what you are letting yourself in for as far as transport is concerned it's different with the river shuttle which you can use as an easy way into town depending on your destination. Hotel a little dated and showing... More

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See 2 more reviews by SteveJuliet for London
Cheshire
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 20 May 2012 NEW

This hotel advertised itself as having a pool but it was incredibly small with a pillar in the middle and the Jacuzzi wasn't working. Nor was the sauna in the changing room. It wasn't even physically connected to the hotel. The decor at the health club was very jaded/ faded with peeling paint. It really needs demolishing and rebuilding. The... More

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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 19 May 2012 NEW

First time staying in this hotel, not the easiest to find. Rooms were spacious but dated. The food was very good, I had a buffet in the evening which had a variety of choices, breakfast was also a buffet and again was very good. The staff in the reception were helpful and polite. Nice view of Thames with a free... More

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 19 May 2012 NEW

The Docklands of London is full of converted warehouses, loading docks, etc. The Hilton Docklands, however, looks like a converted council estate. The location is not particularly convenient, either, though the neighborhood is interesting to explore. In fairness, they do also offer a convenient ferry to Canary Wharf (except between 8pm - 9pm!). Because of the location, you'll be trapped... More

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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2012

We booked this hotel through lastminute.com as one of their 'top secret hotels', so we did not know where we were staying until we had booked it. We got the hotel for £65 with a standard double room. We arrived at the hotel at about 9pm, we were just staying the one night. It was a pretty basic, modern hotel,... More

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Dorset
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 14 May 2012

Already done a review for this hotel but having just spent another long weekend there felt it warranted an update. We decided after our last visit that we'd love a river view. A quick e-mail to that effect after we'd made the booking secured a huge family room overlooking the Thames and Canary Wharf. Given that it was my youngest... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Hudwit, Thank you for your updated review of our hotel, and I am delighted to read you had another positive visit with us. It will be my pleasure to share your wonderful comment with the team and feedback is vital to ensure we are monitoring the needs of our guest and fulfilling them. Kind Regards Tom McDermott Hotel Manager More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 10 May 2012
2
people found this review helpful

since i visited many Hilton hotels in London , i was expecting same from Hilton dockland but it does failed, we stayed there for one night just to get-together with friends and our experience was terrible , during check in one of the receptionist asked me for my credit card for authorization and without asking or informing me the receptionist... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Mr AbhjeetD, Thank you for your review of our hotel, I am very disappointed to read your comment with regards to your stay , please accept my apologies for this and be assured that I have shared your feedback with our Front Office team so that corrective training can be completed to ensure the correct procedures are been followed... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2012

Stayed here for a long weekend. Room that was originally allocated was very small especially since we had asked for a cot for our baby. After informing reception we were moved to another bigger room with no problems at all. Hotel staff were very helpful and accommodating and the breakfast and service was excellent every morning. Hotel was looking a... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Igsb77, Thank you for your review of our hotel, delighted the reception team were able to help with your request and moved your room for you. It will be my pleasure to share your feedback with the staff who you found to be very helpful and accommodating. In relation to the hotel looking a little tired we have planned... More

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 9 May 2012

Had yet another stay at the Hilton London Docklands hotel. The staff are so friendly and helpful. Lovely clean big room overlooking the Thames, superb buffet breakfast as you would expect, including full english, omlettes to order, pancakes, fruit, yogurt, cheese, cold meats (turkey, ham, salmon) croissants, danish pastries etc. There's a regular complimentary shuttle ferry which takes you across... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Curlywixked Thank you for taking the time to write a response after your recent visit. I was delighted to read that you have had another positive visit to this hotel. Please be assured that I will share you wonderful experience with the team. Hope to be able to welcome you back soon Kind Regards Tom McDermott Hotel Manger More

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Additional Information about Hilton London Docklands

  • Hilton International London
  • Hilton London
  • London Hilton
Address: 265 Rotherhithe Street, London SE16 5HW, England
Price range (per night):* RM446 - 1,233

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