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Hilton London Docklands

4.0 of 5
265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
Ranked #484 of 1,081 hotels in London
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1,172 reviews from our community

Traveller rating
    269
    398
    296
    142
    67
See reviews for
Families
202
 
Couples
393
 
Solo
74
 
Business
214
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
England
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 21 May 2013 NEW

We checked in pretty late on a Sunday night in February for business. We got into our room only to find the toilet stopped up and the bathroom was a complete mess - words can't describe. It was filthy. We called down to the front desk and the manager came up to move us to another room. He was nice... More

Was this review helpful? Yes 1
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
23 May 2013

Thank you for sharing your comments here. I would like to investigate this matter further, and hope that you will contact me at Joanna.Gale-Batten@hilton.com. Kind regards, Joanna Gale-Batten More

UK
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW

I spent 2 nights at Hilton Docklands whilst on business. The hotel is past it's best and unworthy of the Hilton name. My room was barely clean, stains on the carpet and the bathroom was looking very shabby. 3 major very rusty chips in the bath is a major put off!! I decided not to eat in the hotel, but... More

Was this review helpful? Yes 2
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
23 May 2013

I am very sorry for the poor experience that you had with us. I would be most grateful if you would contact me at Joanna.Gale-Batten@Hilton.com. I would like to look into this and will need some more information about your stay. I hope to hear from you, and thank you for your feedback. Kind regards, Joanna Gale-Batten More

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1 of 5 stars Reviewed 18 May 2013 NEW

My husband and I have stayed in Hilton Hotels all over the world - many of them were dated but always clean and the service friendly - in the Hilton Docklands we have come across a disgustingly filthy and poorly maintained hotel - the carpet in our tiny room was absolutely filthy and threadbare, the walls were dirty, the curtain... More

Was this review helpful? Yes 4
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
21 May 2013

Although I am most disappointed to read comments, I am grateful for your feedback and I do apologize for letting you down on this occasion. I would most certainly like to speak to you about this further, if you would kindly contact me at Joanna.Gale-Batten@Hilton.com. If you could send me your contact details, I will get in touch with you.... More

A TripAdvisor Member
5 of 5 stars Reviewed 17 May 2013 NEW

This is a very nice hotel with loads of character as it was once a wharf. Excellent views over the Thames to Canary Wharf and excellent free shuttle boat to Canary Wharf. From there you can catch a fast riverboat shuttle into Central London, O2, Greenwich, etc. The hotel staff were very helpful and extremely friendly. I would definitely stay... More

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
21 May 2013

Thank you for your lovely comments. Travelling on the riverboat (Thames Clipper) certainly is a unique and wonderful way to get around London. I’m glad to see that you were able to take advantage of this. We hope to see you again soon. Kind regards, Joanna Gale-Batten More

Brecon, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 16 May 2013

Great start to a relaxing evening before setting out on the Stroke Association's 34 mile bike ride over the London Bridges : Southwark Park to Hampton Court.Comfy, spacious room and lovely breakfast- a good start to the day and to the bike ride.

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
21 May 2013

Thank you very much for your review. I hope that we will be able to welcome you again for next year’s event, or indeed before! Kind regards, Joanna Gale-Batten More

plymouth, United Kingdom
1 review
1 of 5 stars Reviewed 15 May 2013

I'll start by saying the hotel is really nice. The rooms were of a high standard, there are a number of things the hotel has done for the guests convenience. I did however have a number of problems with noise, the floor boards were very loud and creeky and at night you could hear people running and walking around because... More

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
21 May 2013

I am very sorry to see that you experienced these issues during your stay with us. I would like to encourage you to contact me, so that I can speak to you about this further: Joanna.Gale-Batten@Hilton.com. Kind regards, Joanna Gale-Batten More

Windhoek, Namibia
1 review
5 of 5 stars Reviewed 14 May 2013

Excellent hotel with very good and friendly service. The location of the hotel is excellent and right on the shore of the Thames River. There is also a very valuable ferry shuttle service transporting guests from the hotel to Canary Wharf until late at night.

Was this review helpful? Yes

Review collected in partnership with Hilton Hotels & Resorts

Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
21 May 2013

I am delighted to see that you and your family enjoyed your stay with us, and that you were able to make the most of our ferry service. We look forward to your next visit! Kind regards, Joanna Gale-Batten More

Greater Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 10 May 2013

I have just spent a night at the Holton Docklands whilst working in London and i have to ssy it was the biggest rip off i have ever experienced. This hotel is shabby The reception is very clean and modern but once away from the reception i might have been in the 1970's the rooms were very small and extremely... More

Was this review helpful? Yes 4
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
11 May 2013

Thank you very much for this feedback, however disappointing it is to read. I would like to follow this up with our housekeeping team, and hope that you will contact me so that I have more information about your stay. I would very much appreciate you sending your contact details to Joanna.Gale-Batten@hilton.com. Thank you again. Kind regards, Joanna Gale-Batten More

UK
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 9 May 2013

We stayed whilst visiting London for a wedding and although we could check in early and get ready, it took so long to get served a few sandwiches (cold) in the bar that we had to leave before they arrived. The room was tiny, dated decor and there was a Domino's Pizza Herb Dip Pot under the bed......... Parking is... More

Was this review helpful? Yes 3
See 6 more reviews by purplechicken456 for London
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
11 May 2013

Your experience is most certainly not what you should expect from staying here, and I am very sorry that we let you down on this occasion. I would like to encourage you to send your contact details to Joanna.Gale-Batten@HIlton.com, so that I may speak with you about your stay. Kind regards, Joanna Gale-Batten More

Thatcham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

I booked via Last Minute.com with their top secret destinations and got a great deal for a standard room. I sent a supporting email to guest relations telling them it was my 20th wedding anniversary and we were celebrating it in London that weekend hoping for a possible upgrade. When we arrived we went to our room which we were... More

Was this review helpful? Yes 1
Joanna G, Guest Relations Manager at Hilton London Docklands, responded to this review
11 May 2013

I am very grateful that you have taken the time to share your comments with us and tripadvisor users. It was our pleasure to have you and your wife as our guests, and I hope that we will have the chance to welcome you again in the near future. Kind regards, Joanna Gale-Batten More

 
 
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Additional Information about Hilton London Docklands

Also Known As:
Hilton London Docklands Hotel London
Hilton London Docklands Hotel
Hilton International London
Hilton London
London Hilton
Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#272 Luxury Hotels in London
#319 Family Hotels in London
Price range (per night): RM396 - 1,182
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Conveniently situated on the banks of the River Thames, Hilton London Docklands is only a 20 minute journey to London City Airport. The hotel has a unique complimentary ferry service, which will transport you back and forth from Canary Wharf pier. From Canary Wharf the O2 arena, the ExCel London conference venue and the business district itself are all easily accessible. When staying at the Hilton London Docklands hotel you can take advantage of the 24-hour business center or the dedicated work areas in the guest rooms. And when you need some time to relax, you can make the most of the LivingWell health Club and the Terrace Restaurant which offers both international and British traditional cuisine. ... more   less 
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