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Hilton London Docklands

4.0 of 5
265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
Ranked #315 of 1,070 hotels in London
4.0 of 5 stars 776 Reviews
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776 reviews from our community

What travellers say about this hotel
  • Canary wharf(62)
  • Canada water(36)
  • Shuttle buses(22)
  • Very good(15)
  • Tube station(13)
  • Swimming pool(12)
  • Jubilee line(9)
  • Friendly and helpful(8)
  • Thames clipper(8)
  • River view(5)
Traveller rating
    199
    293
    172
    77
    35
Only show reviews for Family (125) | Couples (239) | Business (128)
Date Rating
essex
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 May 2012

We stayed for one night to celebrate my husbands birthday, we dropped luggage off and was pleased to find we had a smoking room as requested, it was clean and a decent size but nothing special. got the free river boat to Canary wharf onto the west end for a show and returned at 7pm and planned a special dinner... More

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See 3 more reviews by funcoupleEssex for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Funcoupleessex, Thank you for taking the time to write your review after your recent stay, please accept my sincere apologies for the disappointment you have experienced with our Food and beverage offerings at the hotel, be assured that I have shared your comment with the team so that we can ensure we are offer the highest quality of service... More

Chester, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 May 2012

Our family of three stayed for one night in this hotel. Our booking was originally for two people but we called in the week before our stay to increase it to three people and to ensure we would be able to park at the hotel. When we arrived there was a room for two and no parking and not even... More

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See 2 more reviews by RugbyOz2011 for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear RugbyOz2011, Thank you for taking the time to write your review of our hotel, we sincerely apologise for the disappointment you have experienced both with your room requests and parking. Be assured that I will fully investigate your comments to ensure that all guest requests are responded too at the time of request. I do hope that you get... More

walsall
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 May 2012

I booked as a mystery hotel on lastminute. Good Points: Free river crossing added a nice touch; polite staff who were efficient at check in; clean rooms, great bed. Bad points: Small rooms, noisy, a cleaner who kept knocking on the door from 10am trying to turf us out, despite a 1200 check out! In conclusion, an efficient and good... More

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See 2 more reviews by richard j for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Richard J, Thank you for taking the time to write your review of our hotel. We sincerely apologise for the inconvenience you experienced with our Housekeeping department, be assured that I have shared your feedback with them to ensure the correct procedures are adhered to. Delighted you enjoyed the ferry crossing and that the front desk staff took take... More

dagenham
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 May 2012

Got totaly lost, hotel directions very poor, We use Hilton chain of hotels a lot, very flusterd when we arrived, staff were excellant, made me laugh, removed the stress of driving through London. As Hilton gold card member, did not know we got free Breakie, so Manager, had bottle of wine and chocs sent to room, we booked Dinner Bed... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

Attended a wedding being held at the hotel. The affair was well done. Had planned on staying two nights but because of flight cancellations ended up staying one night but still paying for two. I rented a car from Heathrow to travel to the hotel because I felt it would be the easiest way to travel with luggage and the... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear 227755D, Thank you for taking the time to write a review of our hotel following your recent stay with us , I am delighted to read that you had an enjoyable stay with us and be assured that I will share your feedback with the teams members who I know will be very pleased with your feedback. I do... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 May 2012

This hotel might as well be on an Island, the only practical way out by public transport is by Ferry, it’s not connected to the tube unless you take a bus first. Having said that if you are at this hotel for business the short ferry ride stops on the Canary Wharf estate, if you are going for leisure then... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Mark K, Thank you for taking the time to post your review on this website following your stay with us. I am sorry to read of your disappointment with the transport links to the hotel, we have the Jubilee line to Canada Water and from there you can take the C10 Bus which drops you directly outside of the... More

Southend-on-Sea, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2012

Booked this hotel on a mystery surprise site & was delighted to find I had booked the Hilton Canary Wharf. First went to the wrong one at South Quay apparantly a common error, but reception were helpful & got us a taxi to the right one in Docklands which was not as smart at the entrance. First impressions were that... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Sojourner2704, Thank you for taking the time to write a review of our hotel, We sincerely apologise for the inconvenience caused to you by arriving at the wrong location in Canary Wharf, delighted the team at Canary Wharf were able to assist you to our hotel. We are so pleased that you enjoyed our accommodation, friendly helpful staff, and... More

UK
Top Contributor
64 reviews 64 reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 27 April 2012

The Hilton Docklands is not your usual run-of-the-mill chain hotel. Being partially in a converted warehouse, it has quirky, large rooms (be sure to ask for a warehouse side room) with wonderful views of Canary Wharf (if you have a river view). Getting there can be a pain thesedays, as the shuttle bus they used tohave from Canada Water tube... More

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See 14 more reviews by PJT99 for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear PJT99, Thank you for your positive comments on this website and I wanted to personally respond and thank you. Your observation and opinions are appreciated, as they enable us to assess the standard of our facilities and services we monitor if we are meeting guest needs and expectations. Feedback is always important and always taken on board, thank you... More

Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 April 2012

Stayed here for 2 nights over the London Marathon weekend, partly based on reviews from last year, and we weren't disappointed. The hotel is positioned directly on the banks of the Thames. We were lucky enough to be given a room with great views of the river and Canary Wharf which is spectacular at night. For the Marathon in particular... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Andyb, Thank you for taking the time to write your review of our hotel, it is lovely to read your wonderful feedback on the service provided by all the staff. I will have great pleasure in sharing your feedback with the teams so that we can continue to raise the standards of service. Looking forward to welcoming you back... More

UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 27 April 2012

We stayed at this hotel in a family room with river view in April 2012. The hotel has a main reception / Bar / restaurant area and is then split over four blocks so is a little different to some hotels. The room we were allocated was accessed via a series of corridors that resembled a rat run and looked... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear gueststay 216 I cannot thank you enough for your kind comments on Trip Advisor with regards to your recent stay. I will personally relay your feedback to Bernadette who will be glad to know that her efforts contributed to your enjoyable stay. With regards to air conditioning we have air conditioning in two of our three blocks of bedrooms.... More

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Additional Information about Hilton London Docklands

  • Hilton International London
  • Hilton London
  • London Hilton
Address: 265 Rotherhithe Street, London SE16 5HW, England
Price range (per night):* RM446 - 1,233

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