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Sofitel London St James

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England
Hotel amenities
Sofitel London St James
Ranked #9 of 1,069 hotels in London
4.5 of 5 stars 1363 Reviews
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1,363 reviews from our community

What travellers say about this hotel
  • Piccadilly circus(32)
  • Room service(29)
  • Very good(26)
  • Trafalgar square(26)
  • Buckingham palace(19)
  • Great location(12)
  • Friendly and helpful(12)
  • Brasserie Roux(10)
  • Free internet(7)
  • Pall Mall(4)
Traveller rating
    1,059
    226
    49
    20
    9
Only show reviews for Family (227) | Couples (548) | Business (198)
Date Rating
Rio de Janeiro, RJ
Senior Contributor
31 reviews 31 reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

As a 'non-corporative traveler'( I pay my bills) I am alway aprehensive in making reservations in 5-star hotels because I may not get what I payed for, but that was not the case in Sofitel St James. I spent 6 nights and services were great: laundry, housekeeping, roomservice, great gym and excellent breakfast (not inccluded but worth). The room was... More

Was this review helpful? Yes
See 4 more reviews by worldwideleo for London
Caracas
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 20 May 2012 NEW
1
person found this review helpful

Mine was a business trip and I really enjoyed my stay. The hotel had a prime location close to restaurants and shops. The breakfast was delicious and the lobby bar was small but with excellent service. Concierge was also very good, they managed to arrange for a private hair dresser to do my hair in my room with a very... More

Was this review helpful? Yes
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
22 May 2012

Thank you for recommending Sofitel London St James, I am delighted that your stay in London was an enjoyable one and that you made the most of the St James Bar and the restaurant, The Balcon. We look forward to welcoming you back at Sofitel London St James. Kind regards, Denis Dupart General Manager More

ALL OVER THE WORLD
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 19 May 2012 NEW
3
people found this review helpful

I'll confess, I got a great deal on Hotwire. I used Hotwire and was able to work out the location of the hotel from the description. I am British by birth, living in the US and this was my partner's first visit to the UK, so I wanted a nice hotel. The reviews I read of this hotel were astounding...... More

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Denis_Dupart, General Manager at Sofitel London St James, responded to this review
23 May 2012

Thank you for taking the time to share the recent experience you have had at Sofitel London St James. I am glad to hear that you enjoyed our central location as well as the comfort of MyBed especially designed by Sofitel. . I am pleased that you also appreciated the complimentary Wifi and the friendliness of the team. I am... More

Nueva York
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

Very nice hotel, it is located in a great place very near Piccadilly Circus, which is near many shops, near the Mall and St James park. The whole area is very nice. The staff is incredibly helpful and courteous. The rooms are a bit small but nice, everything works the bathroom actually has a good size with separate shower and... More

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Denis_Dupart, General Manager at Sofitel London St James, responded to this review
22 May 2012

Thank you for your nice feedback, Indeed Sofitel London St James is ideally located in the heart of London. I am very pleased that you found the staff incredibly helpful and that the use of the complimentary wifi was a big plus for you. I hope to welcome you soon. Denis Dupart General Manager More

Sao Paulo, SP
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

The hotel is located near Picadilly Circus and comercial area. The staff was very nice and help us in everything we needed. The room was confortable and well done. We'll surely be back soon. More

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See 2 more reviews by MarcoCamargo for London
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
22 May 2012

Thank you for your lovely feedback, I am glad to hear that you felt the staff was very nice and helpful and that the room was to your satisfaction. We very much hope to have the pleasure to welcome you back. Kind regards, Denis Dupart General Manager More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

Great location, friendly staff and wonderfully set out rooms. The Sofitel St James is the first hotel I've stayed in when in London that offers the high standard expected when paying London hotel rates! More

Was this review helpful? Yes
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
21 May 2012

Thank you very much for your feedback. I am pleased to hear that you have enjoyed your stay at Sofitel London St James and the price matched your expectation I hope we will have the pleasure to welcoming you back for a second visit very soon. Best regards, Denis Dupart General Manager More

South Africa
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

We were first time visitors to the Sofitel, St James and pleasantly surprised with the excellent location and great service the hotel provided. Staff were friendly, though some had difficulty understanding what we said (especially in the bar and restaurant) since so many of them are from Italy and France. The restaurant's breakfast, cuppacino and service is excellent - has... More

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See 7 more reviews by CoolRamblings for London
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
18 May 2012

Thank you for your feedback, I am pleased to hear that you appreciated the friendliness of the staff as well as our central London location. I am glad that you also enjoyed the St James Bar and The Balcon restaurant service and that you appreciated the wide selection of wine and drinks offered. I would like to thank you very... More

Central Florida
Senior Contributor
25 reviews 25 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 15 May 2012
2
people found this review helpful

Love this hotel. It's not cheap, but it's worth it. Great rooms by London standards (i.e. if you are used to some hotels in America, the room may seem small, but honestly, they're huge for the area), outfitted with nice amenities. My room was very clean,and the bed comfortable. You can't beat the location. It's a very short walk to... More

Was this review helpful? Yes
See 7 more reviews by Neutrino_FL for London
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
16 May 2012

Thank you very much for your positive feedback regarding the team and the comfort of your room. I am glad to hear that you enjoyed our central location. It will be my pleasure to welcoming you back sometime soon and hopefully this time you will be able to make the most of our St James Bar and restaurant, The Balcon.... More

Zurich, Switzerland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 14 May 2012
2
people found this review helpful

This is a great hotel. The location is perfect. Two minutes walking from Piccadilly circus and Trafalgar square. The hotel is very quite to be so central. You can hardly hear any noise from the street in front. The rooms are spacious (very generous for London), well decorated, stylish, modern without overdoing it. The staff is friendly and competent. This... More

Was this review helpful? Yes
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
16 May 2012

Thank you for taking the time to share the recent experience you have had at Sofitel London St James. I am pleased to hear that you appreciated the friendliness of the staff as well as our central London location. I am delighted to know that you appreciated the style and the decoration of your room. We look forward to welcoming... More

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 May 2012
2
people found this review helpful

That's why I stay in the Sofitel St James's!. It has class, great service, good food, comfortable and interesting rooms and it's impossible to fault.. The decor, from wall fittings, lighting, right down to staff dress is impeccable. An oasis of calm and quality right in the heart of London. Once word of warning, if there is going to be... More

Was this review helpful? Yes
See 3 more reviews by JSS2012 for London
Denis_Dupart, General Manager at Sofitel London St James, responded to this review
14 May 2012

Thank you for your feedback. I am very pleased to hear that the hotel fulfilled all your expectations . I Look forward to welcoming you againat Sofitel London St James. Kind regards, Denis Dupart General Manager More

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Additional Information about Sofitel London St James

  • Accor St James London
  • Sofitel London
  • London Sofitel St James
  • London Sofitel
  • Sofitel St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Price range (per night):* RM1,190 - 2,644

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Sofitel London St James
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