When I arrived at this hotel my booking hadn't gone through, so I spent ages waiting for them to find the booking and confirmation. Once the booking had eventually been found they moved me to their 'sister' hotel which is the hotel next door......AWFUL! Staff arent helpful and rooms are shabby, dated and broken. This hotel advertises itself as the... More

Heed the advice of your fellow London-bound travellers!! Sadly, I did not. I chose this hotel particularly because it was within walking distance to Paddington station, where I had to be early on the next 3 mornings. I had arrived from Central Asia after an arduous day of travel and was told there was maintenance in the hotel and I... More

Beautiful hotel, lovely with fresh flowers and towel heater, plenty of space.The hotel is 500 meters from Lancaster Gate, clean room, new bathroom, bed in norna but comfortable! The Canera and the bathroom are not a large candle in london but for this price is the norm. Equipped with internet access, 32 "TV, safe, iron and all the comforts that... More

I travel to London every couple of months or so for a weekend break. I booked this hotel once before and was transferred to another as they said the air conditioning wasn't working. The second hotel had a very small room, but was okay for a weekend. I forgot it was this hotel, which I booked again this weekend. I... More

The hotel was very close to underground station and staff was very friendly room was little bit small but spotless and enjoyed my stay very much and staff was very helpful especially the front desk and the bell boy More

A good hotel to London to be, at least in terms of price. Value for money. Small but clean room, and comfertable little bed. Same with the bathroom nicely tiled and a bath, clean. Breakfast is also good. Recommended if you get a good deal. More

Good location but shabby and very badly disorganised. They didnt have my booking and I ended up in a ground floor room with broken window catches. Whilst waiting to get my key sorted (the door lock catches and I couldn't get back into my room) there were others at reception whose booking hadnt gone through. Ok, but ONLY if you... More

We booked a luxury room through a wellknown online reservation website. When we arrived at the hotel they told us the room we had booked was flooded and they would offer us a single room. We said that as there were 2 of us this was not suitable. They had no other rooms in the hotel. The offered us a... More

A single room is exactly that - tiny with not enough space to put your luggage on the floor, and the lumpiest single bed I've ever slept in. It wasn't even in the hotel I'd booked but next door but one in the Best Western. Not impressed at all. More