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Castleton Hotel

3.0 of 5
164-166 Sussex Gardens, London W2 1UD , England
Hotel amenities
Castleton Hotel
Ranked #529 of 1,069 hotels in London
3.5 of 5 stars 247 Reviews
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247 reviews from our community

What travellers say about this hotel
  • Paddington station(13)
  • Hyde park(5)
  • Would not recommend(4)
  • Very clean(4)
  • Rooms are small(4)
  • Great location(3)
  • Friendly and helpful(3)
Traveller rating
    33
    99
    64
    32
    18
Only show reviews for Family (31) | Couples (69) | Business (23)
Date Rating
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 May 2012 NEW

have just returned 2day from a 1 night stay , we paid £150 for a double room for 1 night, arrived about 9 at night after day out, our room was really a single with small double bed and no room to move, when entering the bathroom we found toilet had been used and not flushed..makes you wonder about housekeeping..went... More

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Mark0brien, General Manager at Castleton Hotel, responded to this review
23 May 2012

Many thanks ‘westhamunited86’forwriting a review of our hotel. As you arrived late all the other rooms in the hotel were taken and it was not possible to move you to another room. As is normal with most hotels in the area the room sizes are compact. I am sorry the staff couldn’t get the television working for you. The receptionist... More

South Africa
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 13 May 2012

What can I say! Hotel run by foreigners hence a def language barrier. They were quite pleasant at reception but certainly not over-welcoming ! Very basic, we had a quad room, tiny, hardly any room to move. Bathroom the size of a toilet on an airliner Thin plastic cups in room,the type that when you try to drink from them... More

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Mark0brien, General Manager at Castleton Hotel, responded to this review
15 May 2012

Thank you ‘PetraSA’ for posting a review. I am sorry you didn’t enjoy your stay with us at The Castleton. Firstly I would like to address your comments about it being a hotel ‘run by foreigners’. The hotel is run by a mixture of English, European and Asian staff all with a good level of English. Most visitors to London... More

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5 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

I choose this hotel because it was close to Paddington Train Station and I came in by the Paddington-Heathrow Express. The hotel is two blocks from the train station and is an easy walk. For getting around London it is very convienient as there is also a tube stop, Paddington, right on the corner in front of Paddington station. It... More

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Adelaide, Australia
Top Contributor
51 reviews 51 reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 26 April 2012

This is a budget hotel, very conveniently located to Paddintong Station and the Heathrow Express. The reception staff were very friendly and helpful and were concerned to make your stay a good experience. There was someone on the desk 24 hours. My single room was small, no frills, but very clean. I always travel with ear plugs so got a... More

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See 6 more reviews by grevillia for London
Scotland
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 April 2012

Cheap as Chips this Hotel, staff could not do enough for us, Breakfast plentyfull. Quiet hotel too, the location was brilliant, If there is no scrambled eggs left at breakfast just ask the breakfast staff they just cook more no worries! Memo's Italian restraurant just across the road is fantastic, lovely food, so reasonable too, Can't fault a thing here! More

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Christchurch, New Zealand
Senior Contributor
27 reviews 27 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 April 2012

We had a very noisy downstairs room, but visited an upstairs room and found it was also small but quieter, so asked to move, and moved. The balancing factor is that you are only one street away from pleasant Norfolk Gardens and two streets from Paddington Station, so it's ideal for travelling round. There were no bedside lights for reading... More

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See 2 more reviews by davnan1 for London
New Delhi (Delhi), India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 9 April 2012

booked it last moment as needed a place for the night , people will argue that for the money I spent it should be enough however it should be labelled as a place to sleepnot a hotel. has very wierd corridors , please do not take ground floor rooms very noisy .traffic noise ,people going down for breakfast noise saving... More

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Mark0brien, General Manager at Castleton Hotel, responded to this review
13 April 2012

Many thanks ‘Csb9’ for taking the time to post a review. I do not understand your fist comment. A hotel is a place to sleep and relax away from home and that is exactly what we offer here at Castleton Hotel. You are correct in your observation that the hotel was once a Victorian town house built nearly 200 years... More

Nicosia, Cyprus
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 April 2012
1
person found this review helpful

Arrived here for a 2 nights stop before we fly to our next destination and found out that the 3star hotel mentioning in various websites, is just a low end hotel with a good location. Too expensive for what it offers... Definitely not a 3 stars hotel and definitely doesn't worth the 100 uk pounds per night... More

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Mark0brien, General Manager at Castleton Hotel, responded to this review
13 April 2012

Thank you ‘Hambiz’ for posting a review. I am sorry you didn’t like our hotel. Castleton Hotel is a very busy and popular hotel with both tourists and business users. The prices we charge reflect the market demand at the time of booking as is common practise in most hotels. We make sure our prices are competitive and in line... More

Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 April 2012
1
person found this review helpful

We stayed there for three nights 22 March to 26 March. First impression was quite good, the reception staff being very helpful. However the nightmare had yet to begin. The room was at the bottom of the building and although we had booked a double room the size of the bed was NOT a double, more like a three quarter,... More

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Mark0brien, General Manager at Castleton Hotel, responded to this review
5 April 2012

I am sorry to read that you had an unpleasant stay with us. At the Castleton Hotel we pride ourselves on excellent levels of customer service and reflected in your comment about the reception staff. The breakfast room can get quite busy especially between 08.30.- 09.00 as this is when most guests come for breakfast. During this time it is... More

Evesham
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 26 March 2012

Great location a couple of minutes walk from Paddingdon station. All the staff are very polite and helpfull. Down side is the size of the bedrooms and unsuites. Our room was so tiny that the bed was pushed against the window to allow room to get to the unsuite which ment you could hear all the traffic noise. The unsuite... More

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See 3 more reviews by mrmoose1 for London
Mark0brien, General Manager at Castleton Hotel, responded to this review
5 April 2012

Thank you Mrmoose1 for reviewing our hotel. As you rightly point out all our staff are very helpful and polite. We pride ourselves on our customer service skills. The hotel is superbly located in Paddington some 200 metres from the Tube and a stroll away from Hyde Park and Oxford Street. As you pointed out some of our rooms are... More

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Additional Information about Castleton Hotel

164-166 Sussex Gardens, London W2 1UD , England
Price range (per night):* RM424 - 989

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