I have stayed here 4 times in total and have never had a problem with it yet!
The shuttle service between hotel and tube and vice versa is excellent and the car staff, aswell as hotel staff, very friendly and chatty.
My friend and I have ordered room service as a treat each time we have stayed there and, although...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay. I have read your comments on the speed of room service, Thank you for letting us know and rest assured we will take corrective...
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I booked this hotel as I wanted a trip into the city but didn't want the hassle of driving into central London. As soon as you come off the M1, you are there and there is also Brent Cross Shopping Centre opposite.
Service on reception was quite slow but I put this down to the fact that it was the...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay.
I have read through your comments and I have taken corrective actions to ensure we manage our desk during busy periods. The mini bar...
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Stayed on business on one occasion and never again. Being on your own means you don't want to go out at night searching for food, so I always tend to stick with the restaurant at the hotel.
Went to restaurant, only to be told 5 minutes later I shouldn't have just sat down, instead I should have waited at the...
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Thank you for your review. From your review I see that you stayed in November 2011 however you have written the review after 5 months. I'm sorry to note you did not have a positive experience in our Food & Beverage areas. Since November there has been lot of changes, we have a new Executive chef on board who has...
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I was looking for a hotel in central London without success. This one was further out that I ideally wanted, but is a surprisingly quick tube journey away from the west end.
After arriving at Brent Cross tube station, a quick telephone call to the hotel and a mini bus was there in 5 minutes to take me to the...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay. I have taken note of your comments regarding the service which I will personally deal with and ensure corrective actions are taken to meet...
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First, to all the moaners, complaining about the location, check it on google maps before booking. It is a 3 min drive to the tube with the free shuttle. If like us, missed the 11.45pm shutdown a cab cost us £5 for the family. We didn't eat at the hotel so can't comment on food. Parking was £5 a day,...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay and I look forward to welcoming you back in the near future.
Kind regards,
Johnson Joseph
Operations Manager
Email: johnson.joseph@ihg.com
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We stayed for one night as part of a theatre break. I had some reservations at it being so far out from central London, but in practice it is 20 minutes on the tube.
The shuttle service to and from the tube station worked well. Without it the station is difficult to get to as the hotel is surrounded by...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay and I look forward to welcoming you back in the near future.
Kind regards,
Johnson Joseph
Operations Manager
e-mail:johnson.joseph@ihg.com
More
The Holiday Inn in Brent Cross is a typical Inn, you get what you expect. Beautiful lobby, nice stuff who was very friendly. Every question was answered in a very friendly and patient way altough my English is not very good. ;) Room was nice with a huge and comfortable bed and a nice bathroom. Breakfast was ok, very british....
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Dear Lena B,
Thank you for taking the time to record your comments from your last stay. I was very pleased to note you had an enjoyable stay and you found my team very friendly and professional however I have also seen your feedback on our service during rush hour please be assured I have taken your feedback seriously and...
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Stayed at the Holiday Inn Brent Cross for three nights on a business trip. The location right on the North Circular Road is depressing. Quite difficult to navigate into the car park - several of my colleagues got lost trying to find it. The receptionist was friendly enough and the room had reasonable facilities. But the wake up call I...
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Dear ChrisH,
Thank you for your review. I’m sorry to note you did not have a positive experience at the Holiday Inn London Brent Cross. I wanted to highlight the fact that we had a buffet as well as a la carte menu which was available during your stay. I will of course investigate the situation and ensure the necessary...
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we arrived for one night, 2 rooms, receptionist was great but thats really were it ends
rooms are clean and probably a holiday inn express standard not a holiday inn
the rooms are very hot and if you open the windows the road noise is noticeable even on the 8th floor.
be aware there is also a tesco 24 hr...
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Thank you for your review. I’m sorry to note you did not have a positive experience. In your comments you have mentioned that you found the room very hot I am surprised as all our rooms are fully air conditioned and we have not received any issues with AC before. Just to keep you informed that we have also invested...
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Me and two of my friends booked this hotel as we were flying from Heathrow the next day and had travelled down from the North. We received a really friendly welcome, the room was a good size and clean. The bar staff were very friendly and the service was of a good standard. Would stay again if travelling from Heathrow...
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Thank you for taking the time to record your comments from your last stay. As Operations Manager responsible for the Holiday Inn London Brent Cross I was very pleased to note you had an enjoyable stay and I look forward to welcoming you back in the near future.
Kind regards,
Johnson Joseph
Operations Manager
e-mail:johnson.joseph@ihg.com
More
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